Waxahachie Ford

Everyone we talked to was awesome. Eric approached us as we drove up and got out. I told him what I was looking for and he showed us several, then my husband saw the ER350 and we checke Eric approached us as we drove up and got out. I told him what I was looking for and he showed us several, then my husband saw the ER350 and we checked it out. Since I have driven a Lexus for 15 years, he said to try it. I did and loved it. Eric walked us through everything, gpt us approved and passed us on to the finance dept, John was great and we marched on. I furnished the info he needed and we drove off in it. Thank you for the awesome work, service in sales. thank you, Jean Browne More

oil change new car and 1st oil change, everyone is very nice, hardly any wait time at all. I have gone there twice now just to get them to show me how to set som new car and 1st oil change, everyone is very nice, hardly any wait time at all. I have gone there twice now just to get them to show me how to set something on my car that I just did not understand how to set it up. They where so nice and helpful. Mind you I am 71 yrs old and I am sure I will be back asking questions again, and once again they will be there to help me out. Thank you guys you are the greatest!!!! More

Recent service visit to Waxahachie Ford My recent experience with a service visit to Waxahachie Ford was somewhat of a mixed bag. On the positive side, Jacob Street, the service manager that My recent experience with a service visit to Waxahachie Ford was somewhat of a mixed bag. On the positive side, Jacob Street, the service manager that I spoke with, was extremely helpful, considerate, understanding, and sympathetic to my situation with regard to needed repairs to my 2016 Ford F350 dually. I found him to be compassionate as well as extremely knowledgeable and willing to go the extra mile to help. They took care of making the repairs to my truck and even washed it for me before I picked it up. This is typical of my positive experience with this dealership over the last 3 and 1/2 years of ownership. On the not so positive side, in an effort to save a little bit of money on my repair because of a change in my family situation, I bought batteries from Costco for my truck since the two original one's, that came with the truck, had reached the end of their serviceable life. The dealership charged me a labor charge to put those batteries in my truck. It required the same amount of effort as it would have required had I purchased batteries through the dealership but I saved a few much needed dollars by buying batteries myself and delivering them to the dealership. If I had been told up front that I would have been charged a labor charge to install the batteries that I purchased, I would have put them in the truck myself when I delivered them to the dealership since my truck was parked outside in an open area on the parking lot when I got to the dealership to deliver the batteries. More

Great service I took my 2017 Focus in for an oil change, and to have the tires checked as the low tire pressure indicator came on. I was informed that there a reca I took my 2017 Focus in for an oil change, and to have the tires checked as the low tire pressure indicator came on. I was informed that there a recall had been issued on my car and the time to inspect that alone would take around an hour. The entire job took a just a little over an hour. I was told that they checked all of the tires and no problem was found. They reset the sensor in the pressure sensor at no charge. I have purchased two cars at Waxahachie Ford and would not go anywhere else for either a new car or to have them serviced! More

Justin made buying this truck easy! Thank you Justin Bower and Waxahachie Ford! My son loves his new Raptor! We tried working with other dealerships before coming to Waxahachie Ford an Thank you Justin Bower and Waxahachie Ford! My son loves his new Raptor! We tried working with other dealerships before coming to Waxahachie Ford and the disappointment was an understatement! I dislike the price game of buying a vehicle and Justin made it easy! More

Awesome experience Thank you for a very professional experience. I especially want to thank my salesman- Casey Gonzales for an awesome experience. Thank you Waxahachie F Thank you for a very professional experience. I especially want to thank my salesman- Casey Gonzales for an awesome experience. Thank you Waxahachie Ford for everything. More

Awesome experience The rating was given because the service advisor (Antonio) i had went above and beyond what most advisors I have dealt with in the past. My experien The rating was given because the service advisor (Antonio) i had went above and beyond what most advisors I have dealt with in the past. My experience with this dealer and service advisor was a pleasant experience. More

Engine trouble after service at Waxahachie Ford I am TOTALLY dissatisfied with my latest service at Waxahachie Ford. This is the second time that my truck has experienced a major mechanical issue af I am TOTALLY dissatisfied with my latest service at Waxahachie Ford. This is the second time that my truck has experienced a major mechanical issue after having it serviced at Waxahachie Ford. The first time was in July 2017. I had my rear brakes serviced at Waxahachie Ford and the very next day my brake system master cylinder mysteriously failed. Thankfully, it did not cause me to have an accident. I had to pay over $800 to have the master cylinder replaced at Waxahachie Ford. This latest service visit was for an oil change. I drove my truck home, but later that same day I started it and the Electronic Throttle Control failure light came on. I do not believe in coincidences, especially when they happen to my truck that has been operating trouble free before I took it in to Waxahachie Ford for service. I received an email inquiring about my service visit the next day, Thursday, and I replied to it the same day. I did not get a response on Friday or Saturday so I had my truck towed to a different repair shop, since the owners manual recommended not to drive it. I will not go back to Waxahachie Ford for service. More

Routine Maintenance, Oil & Filter Change I had an 11:00 AM appointment for an oil change on my F-150, FX4. I arrived at 10:45 and the Service Writer told me there were two vehicles ahead of m I had an 11:00 AM appointment for an oil change on my F-150, FX4. I arrived at 10:45 and the Service Writer told me there were two vehicles ahead of mine and it would take from 1 to 1.5 hours to complete. I was quite surprised when he called my cell 45 minutes later and told me my truck was finished and ready to go. Great service and courteous staff - I'll be back when needed. More

Service My 2013 Explorer was recently serviced at Waxahachie Ford, Antonio my service rep was excellent.. I would highly recommend Waxahachie Ford for all you My 2013 Explorer was recently serviced at Waxahachie Ford, Antonio my service rep was excellent.. I would highly recommend Waxahachie Ford for all your service needs. More