Waxahachie Ford

repeat buyer I am very happy with the purchase of my new 2019 Fusion. Taylor Prikryl and Casey Gonzales were very helpful. It was time to replace my 2011 Fusion. I I am very happy with the purchase of my new 2019 Fusion. Taylor Prikryl and Casey Gonzales were very helpful. It was time to replace my 2011 Fusion. I came in with a good idea of what I was looking for, and Taylor and Casey listened. More

Antonio was the best! My contact man Antonio was so helpful and went above and beyond making a horrible situation bearable. Had to get a new engine! Antonio was patient and My contact man Antonio was so helpful and went above and beyond making a horrible situation bearable. Had to get a new engine! Antonio was patient and understanding and did his best to work the rate the best the dealership could. More

Stay away! Stopped off with a deal from another Ram dealership. Discussed their “beat anyones deal by $500 or receive a $1000” deal. Gave them a copy of window s Stopped off with a deal from another Ram dealership. Discussed their “beat anyones deal by $500 or receive a $1000” deal. Gave them a copy of window sticker and price quote. Wasted and hour and a half while the looked for matching truck. They came back with exact truck but $4000 higher. When i asked for my $1000 i was delayed another 10 minutes until I had to tract down manager who was just chatting about BS apparently waiting for me to walk out. I was told “No $1000” and given a quick explanation that it only applied to cars in their inventory. I called BS because that is not specified on all the flyers all over the the dealership. I was then was that was common sense. I then told that the quote and the internet price from the other dealership would not be upheld because it was to good.and that I should go buy it from them for that price. I complained that they could have told me that an hour earlier after I gave them the quote because it was now that i could not make it to the other dealership. Manager then said if i hurried I could! I did make it and got the price cut another $350 at the other dealership. — Btw - it is Moritz in FW. Note salesman was ok and apologetic but the dealership and management full of it! Waxihatchi Ram was total waste of time! Not to mention they mark up their cars by approx. $2000 for paint and cloth protectant!! More

No Pressure experience. I was met at the door by a friendly, courteous, sales person...at No time was I pressured into making a purchase. Totally Satisfied with my purchas I was met at the door by a friendly, courteous, sales person...at No time was I pressured into making a purchase. Totally Satisfied with my purchase. More

Wonderful customer service Antonio is a great guy to work with! If your vehicle needs some kind of work please get with Antonio - he’ll be more than happy to help. Candice was Antonio is a great guy to work with! If your vehicle needs some kind of work please get with Antonio - he’ll be more than happy to help. Candice was wonderful to work with - everything was so quick and easy. Emmanuel did really good job on getting my truck fixed! I truly appreciate all of them! I’ll be back! More

20K check up Service is good but slow. There were no service advisors available for about ten minutes. Once they got there all was good, but had to wait 90 minut Service is good but slow. There were no service advisors available for about ten minutes. Once they got there all was good, but had to wait 90 minutes for a 30 minute job. This is normal at Waxahachie Ford. More

Very pleasant This was the first time I bought a car on my own I was a little nervous but after meeting Jason Wilde my salesman I relaxed a little, Going in I kne This was the first time I bought a car on my own I was a little nervous but after meeting Jason Wilde my salesman I relaxed a little, Going in I knew what I wanted and what I could spend. I wanted a Jeep Renegade and after the test drive I was hooked. Jason I felt was straight forward with me, not very many salesman will look you in the eyes when trying to sell you a car. We went over pricing a couple of times I got my Renegade pretty close to what I could spend. Before I left the dealership Jason went over a few things with me to get me on the road, he asked if I could come back on Monday and we would go into more detail. In my opinion Jason Wilde is a top notch salesman that cares about his customers. More

Everyone we talked to was awesome. Eric approached us as we drove up and got out. I told him what I was looking for and he showed us several, then my husband saw the ER350 and we checke Eric approached us as we drove up and got out. I told him what I was looking for and he showed us several, then my husband saw the ER350 and we checked it out. Since I have driven a Lexus for 15 years, he said to try it. I did and loved it. Eric walked us through everything, gpt us approved and passed us on to the finance dept, John was great and we marched on. I furnished the info he needed and we drove off in it. Thank you for the awesome work, service in sales. thank you, Jean Browne More

oil change new car and 1st oil change, everyone is very nice, hardly any wait time at all. I have gone there twice now just to get them to show me how to set som new car and 1st oil change, everyone is very nice, hardly any wait time at all. I have gone there twice now just to get them to show me how to set something on my car that I just did not understand how to set it up. They where so nice and helpful. Mind you I am 71 yrs old and I am sure I will be back asking questions again, and once again they will be there to help me out. Thank you guys you are the greatest!!!! More

Recent service visit to Waxahachie Ford My recent experience with a service visit to Waxahachie Ford was somewhat of a mixed bag. On the positive side, Jacob Street, the service manager that My recent experience with a service visit to Waxahachie Ford was somewhat of a mixed bag. On the positive side, Jacob Street, the service manager that I spoke with, was extremely helpful, considerate, understanding, and sympathetic to my situation with regard to needed repairs to my 2016 Ford F350 dually. I found him to be compassionate as well as extremely knowledgeable and willing to go the extra mile to help. They took care of making the repairs to my truck and even washed it for me before I picked it up. This is typical of my positive experience with this dealership over the last 3 and 1/2 years of ownership. On the not so positive side, in an effort to save a little bit of money on my repair because of a change in my family situation, I bought batteries from Costco for my truck since the two original one's, that came with the truck, had reached the end of their serviceable life. The dealership charged me a labor charge to put those batteries in my truck. It required the same amount of effort as it would have required had I purchased batteries through the dealership but I saved a few much needed dollars by buying batteries myself and delivering them to the dealership. If I had been told up front that I would have been charged a labor charge to install the batteries that I purchased, I would have put them in the truck myself when I delivered them to the dealership since my truck was parked outside in an open area on the parking lot when I got to the dealership to deliver the batteries. More