Waxahachie Ford

Lost a Customer with 3 Fords Never going back..got extended warranty letter in May..took vehicle in but no repair done because they could not find issue as wrench code was cleared Never going back..got extended warranty letter in May..took vehicle in but no repair done because they could not find issue as wrench code was cleared so was advised to return when wrench showed back on instrument cluster. Vehicle was hardly driven as my husband got laid off and then in September he had foot surgery resulting in no driving for 2 months due to complications....Decided to drive again and wrench returned that same day Monday Dec 2 which was 3 days past the deadline on the extended warranty letter expiration. Dealership would not help even though we were there previously.....FORD customer service would not help even after a case was created for assistance...we will never return - so upset....and the icing on the cake was I had to pay 139.00 for them to look at it. More

Experience Dealing with Russell Casey Dustin STILL WATING FOR MY CONTRACT FROM DUSTIN CALLED HIM SEVERAL TIMES LEFT MESSAGE NO CALL BACK . ALSO SPOK Dealing with Russell Casey Dustin STILL WATING FOR MY CONTRACT FROM DUSTIN CALLED HIM SEVERAL TIMES LEFT MESSAGE NO CALL BACK . ALSO SPOKE TO CASE ABOUT MY CONTRACT AN A MISSING HEAD REST THAT I WANT TO PICK UP WITH MY TAGS . CAINT GET RESPONSE FROM RUSSELL . ALSO WAS TOLD BY RUSSELL WHEN I PURCHASED THIS EXPLORER IT WAS EQUIPPED WITH A RECIVER HITCH BUT IT WAS NOT NOW I HAVE TO PAY TO HAVE ONE INSTALLED WAS TOLD BY CASEY THE DEALER WOULD CHARGE $1500 TO INSTALL ONE I REALLY NEED A HITCH TO PULL MY TRAILER WITH . SO HOW SATIFIED I AM WITH YOUR DEALERSHIP ? I WILL WAIT 1 MORE WEEK FOR MY CONTRACT THEN ILL BRING THIS EXPLORER BACK TO YOUR LOT .Every time I call I get a voicemail . More

The folks here are. Dry friendly and they don't pressure you. Even the finance manager was very professional, simply explaining the extras I could buy, and when I told him I was not interested, he did not p you. Even the finance manager was very professional, simply explaining the extras I could buy, and when I told him I was not interested, he did not push back like so many others do. I personally hate the car buying process but would not mind going through it again at this dealership. I would recommend Waxahachie Ford to anyone shopping for a new car. Be sure and ask for Casey Gonzales. He was excellent and very helpful. More

We just purchased a new vehicle from Waxahachie Ford and had a great experience. Aaron and Matt were outstanding. They really worked with us and wanted to be sure we were pleased with the deal. Got a great had a great experience. Aaron and Matt were outstanding. They really worked with us and wanted to be sure we were pleased with the deal. Got a great truck. Love it. More

Excellent dealership. See Casey Gonzales for the best customer service. He is very knowledgeable of the vehicles that are available for purchase, and he will work to get you the best deal that suits your customer service. He is very knowledgeable of the vehicles that are available for purchase, and he will work to get you the best deal that suits your needs! More

My 2018 F150 check engine light came on. So I took it to the dealership this morning. I told them I thought the sparkplug needed to be replaced. I felt a misfire. So they call me a few hours later and t the dealership this morning. I told them I thought the sparkplug needed to be replaced. I felt a misfire. So they call me a few hours later and tell me it will be almost $400 to replace one spark plug and the spark plug wire. I tell them no thanks. How much are just the parts. He says $50. I say I will do the work myself and just buy the parts. He says how about Iee do it for $199. What? It was $400 but now its $199 to replace a $8 part on my 2018 truck? No thanks. I just want to take care of it myself. He says..well there is a $135 diagnosis fee. (This hadn't been discussed prior...probably because I have a 75,000 extended warranty. He says you are basically just paying for the parts bevause we have to charge the diagnostic fee we have never discussed. He also says they have already done the repair. So now i am paying for a diagnostic fee and $50 for an $8 part. After they tried to tell me it would be $400. I am guessing they think women are dumb. I won't be back. More

I am always taken good care of by Javier Palos when I need service or repair for my Ford F 150 crewcab. My husband Jay passed away last year and Javier takes good care of me when I come in. need service or repair for my Ford F 150 crewcab. My husband Jay passed away last year and Javier takes good care of me when I come in. More

Timely, courteous and friendly service. Josh Martin took enough time and interest to listen to the service problem, research the problem and vehicle history as well as prior similar service Josh Martin took enough time and interest to listen to the service problem, research the problem and vehicle history as well as prior similar service issues. He contacted the service specialist for the problem repair and arranged for a timely repair. I appreciate the attitude and attention to taking care of my vehicle service. Thank you Josh and Waxahachie Ford. More

Satisfied Like everyone, I would have liked an even better price but I can’t complain about the service, selection, staff knowledge, and staff helpfulness. The Like everyone, I would have liked an even better price but I can’t complain about the service, selection, staff knowledge, and staff helpfulness. They were all great. More

Great service My experience at Waxahachie Ford was excellent as usual. Stanley Jaglowsky is always my contact and he is very helpful and personable. I don’t like to My experience at Waxahachie Ford was excellent as usual. Stanley Jaglowsky is always my contact and he is very helpful and personable. I don’t like to have to need repairs but I always know that Stanley will take care of everything. More