Waxahachie Ford

Service rep Javier continually displays great customer service expertise. He goes above and beyond to make certain that all services discussed is completely taken care of. service expertise. He goes above and beyond to make certain that all services discussed is completely taken care of. More

Job well done. Nice atmosphere. All were welcoming. Professional yet down to earth. Offered & explained what the offers were. I also visited the showroom at the For Nice atmosphere. All were welcoming. Professional yet down to earth. Offered & explained what the offers were. I also visited the showroom at the Ford dealership & used car dealership. ALL who were involved were attentive, answering questions I ask. Actually, a place I wouldn't mind working! ;-) Best to all.. Randy A Carlisle 2014 GT 5.0 Mustang. More

Lost a Customer with 3 Fords Never going back..got extended warranty letter in May..took vehicle in but no repair done because they could not find issue as wrench code was cleared Never going back..got extended warranty letter in May..took vehicle in but no repair done because they could not find issue as wrench code was cleared so was advised to return when wrench showed back on instrument cluster. Vehicle was hardly driven as my husband got laid off and then in September he had foot surgery resulting in no driving for 2 months due to complications....Decided to drive again and wrench returned that same day Monday Dec 2 which was 3 days past the deadline on the extended warranty letter expiration. Dealership would not help even though we were there previously.....FORD customer service would not help even after a case was created for assistance...we will never return - so upset....and the icing on the cake was I had to pay 139.00 for them to look at it. More

Always good service. I have never had a bad experience anytime I have gone to Waxahachie Ford. From routine oil changes to needing a problem checked out, I have received I have never had a bad experience anytime I have gone to Waxahachie Ford. From routine oil changes to needing a problem checked out, I have received prompt and courteous service. I highly recommend Waxahachie Ford to anyone either needing service or in the market to purchase a new car. More

Experience Dealing with Russell Casey Dustin STILL WATING FOR MY CONTRACT FROM DUSTIN CALLED HIM SEVERAL TIMES LEFT MESSAGE NO CALL BACK . ALSO SPOK Dealing with Russell Casey Dustin STILL WATING FOR MY CONTRACT FROM DUSTIN CALLED HIM SEVERAL TIMES LEFT MESSAGE NO CALL BACK . ALSO SPOKE TO CASE ABOUT MY CONTRACT AN A MISSING HEAD REST THAT I WANT TO PICK UP WITH MY TAGS . CAINT GET RESPONSE FROM RUSSELL . ALSO WAS TOLD BY RUSSELL WHEN I PURCHASED THIS EXPLORER IT WAS EQUIPPED WITH A RECIVER HITCH BUT IT WAS NOT NOW I HAVE TO PAY TO HAVE ONE INSTALLED WAS TOLD BY CASEY THE DEALER WOULD CHARGE $1500 TO INSTALL ONE I REALLY NEED A HITCH TO PULL MY TRAILER WITH . SO HOW SATIFIED I AM WITH YOUR DEALERSHIP ? I WILL WAIT 1 MORE WEEK FOR MY CONTRACT THEN ILL BRING THIS EXPLORER BACK TO YOUR LOT .Every time I call I get a voicemail . More

The folks here are. Dry friendly and they don't pressure you. Even the finance manager was very professional, simply explaining the extras I could buy, and when I told him I was not interested, he did not p you. Even the finance manager was very professional, simply explaining the extras I could buy, and when I told him I was not interested, he did not push back like so many others do. I personally hate the car buying process but would not mind going through it again at this dealership. I would recommend Waxahachie Ford to anyone shopping for a new car. Be sure and ask for Casey Gonzales. He was excellent and very helpful. More

We just purchased a new vehicle from Waxahachie Ford and had a great experience. Aaron and Matt were outstanding. They really worked with us and wanted to be sure we were pleased with the deal. Got a great had a great experience. Aaron and Matt were outstanding. They really worked with us and wanted to be sure we were pleased with the deal. Got a great truck. Love it. More

Excellent dealership. See Casey Gonzales for the best customer service. He is very knowledgeable of the vehicles that are available for purchase, and he will work to get you the best deal that suits your customer service. He is very knowledgeable of the vehicles that are available for purchase, and he will work to get you the best deal that suits your needs! More

My 2018 F150 check engine light came on. So I took it to the dealership this morning. I told them I thought the sparkplug needed to be replaced. I felt a misfire. So they call me a few hours later and t the dealership this morning. I told them I thought the sparkplug needed to be replaced. I felt a misfire. So they call me a few hours later and tell me it will be almost $400 to replace one spark plug and the spark plug wire. I tell them no thanks. How much are just the parts. He says $50. I say I will do the work myself and just buy the parts. He says how about Iee do it for $199. What? It was $400 but now its $199 to replace a $8 part on my 2018 truck? No thanks. I just want to take care of it myself. He says..well there is a $135 diagnosis fee. (This hadn't been discussed prior...probably because I have a 75,000 extended warranty. He says you are basically just paying for the parts bevause we have to charge the diagnostic fee we have never discussed. He also says they have already done the repair. So now i am paying for a diagnostic fee and $50 for an $8 part. After they tried to tell me it would be $400. I am guessing they think women are dumb. I won't be back. More

I am always taken good care of by Javier Palos when I need service or repair for my Ford F 150 crewcab. My husband Jay passed away last year and Javier takes good care of me when I come in. need service or repair for my Ford F 150 crewcab. My husband Jay passed away last year and Javier takes good care of me when I come in. More