Waxahachie Ford

I contacted Charlie in the service department for warranty work/repair on my F-150. Charlie took charge and made sure my repairs were done correctly and expeditiously. I’ve only worked with Charlie warranty work/repair on my F-150. Charlie took charge and made sure my repairs were done correctly and expeditiously. I’ve only worked with Charlie, but if the other service managers are 1/2 as good as him, you’ll always receive a 5 star rating! Thanks for all you do! Leland More

I love my 2019 ford ecosport and Orlando Martinez was a great salesperson he worked with us and got what we wanted. Great customer service all around. great salesperson he worked with us and got what we wanted. Great customer service all around. More

Orlando Martinez is as good as it gets. Definitely will be returning to do business with that guy. He kept his word and made the deal happen when I did not get calls back from other salesmen up there. He e be returning to do business with that guy. He kept his word and made the deal happen when I did not get calls back from other salesmen up there. He earned my business More

Not a happy customer at all my unit sat at that dealer ship for over 2 mo's. was told it was a very complicated job. but when it came down to the truth it was looked at when I dr my unit sat at that dealer ship for over 2 mo's. was told it was a very complicated job. but when it came down to the truth it was looked at when I dropped it off. then pulled out and lied too for the next 60 days More

Always have had good experience at Waxahachie Ford. Too long of a wait for oil changes but that’s the only thing I can say negative. long of a wait for oil changes but that’s the only thing I can say negative. More

While our overall service was satisfactory, i could not contact our service guy, i made numerous calls to him and he would not answer or return my calls, I even called the dealership two or three times and contact our service guy, i made numerous calls to him and he would not answer or return my calls, I even called the dealership two or three times and they said he was not available. Im sorry, but when my wife doesn't have her truck thats not good enough, furthermore, the receptionist said that stanley was the only guy that could give me a status update, knowone else could and to me thats ridiculous, especially when he wont answer the xxxx phone, so while my overall experience was a success, the service was awful, i would never send anyone there to go through that, and as if stanley wasn't bad enough, he tried to coach me to give him an A rating! He was barely a D, I've had other encounters at waxahachie ford that were extremely pleasant, but not this one! More

This was my first time coming to this dealership and it was a good experience. My service agent was very polite and friendly. I will be back for future services. And I will refer other to the used and ne was a good experience. My service agent was very polite and friendly. I will be back for future services. And I will refer other to the used and new side of the dealership. Thanks for your time and help More

2020 F450 Limited Everyone at Waxahachie Ford was very helpful, especially Justin Bowers. From the order process to when I took delivery, my experience was nothing but Everyone at Waxahachie Ford was very helpful, especially Justin Bowers. From the order process to when I took delivery, my experience was nothing but awesome. I would recommend Justin and Waxahachie Ford as a go to sales guy and dealership. More

Recall repair We had the toe links replaced per Ford’s safety recall. I’m told these are adjustable parts, and they would cover the adjustments on the rear of the c We had the toe links replaced per Ford’s safety recall. I’m told these are adjustable parts, and they would cover the adjustments on the rear of the car, but suggest that they do a four wheel alignment. The cost of the alignment is $99.50 (so we are supposed to pay for a 4-wheel alignment) when Ford is covering the rear wheels on the recall! Other than the up sale, I am pleased with them getting the repairs done, and the vehicle back to us in a timely manner. More

Service visit Everything requested was done in a reasonable time. Everyone was friendly and helpful. This was the best experience we’ve had here in many months. Everything requested was done in a reasonable time. Everyone was friendly and helpful. This was the best experience we’ve had here in many months. More