Waxahachie Ford
Waxahachie, TX
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Not a happy customer at all my unit sat at that dealer ship for over 2 mo's. was told it was a very complicated job. but when it came down to the truth it was looked at when I dr my unit sat at that dealer ship for over 2 mo's. was told it was a very complicated job. but when it came down to the truth it was looked at when I dropped it off. then pulled out and lied too for the next 60 days More
Always have had good experience at Waxahachie Ford. Too long of a wait for oil changes but that’s the only thing I can say negative. long of a wait for oil changes but that’s the only thing I can say negative. More
While our overall service was satisfactory, i could not contact our service guy, i made numerous calls to him and he would not answer or return my calls, I even called the dealership two or three times and contact our service guy, i made numerous calls to him and he would not answer or return my calls, I even called the dealership two or three times and they said he was not available. Im sorry, but when my wife doesn't have her truck thats not good enough, furthermore, the receptionist said that stanley was the only guy that could give me a status update, knowone else could and to me thats ridiculous, especially when he wont answer the xxxx phone, so while my overall experience was a success, the service was awful, i would never send anyone there to go through that, and as if stanley wasn't bad enough, he tried to coach me to give him an A rating! He was barely a D, I've had other encounters at waxahachie ford that were extremely pleasant, but not this one! More
This was my first time coming to this dealership and it was a good experience. My service agent was very polite and friendly. I will be back for future services. And I will refer other to the used and ne was a good experience. My service agent was very polite and friendly. I will be back for future services. And I will refer other to the used and new side of the dealership. Thanks for your time and help More
2020 F450 Limited Everyone at Waxahachie Ford was very helpful, especially Justin Bowers. From the order process to when I took delivery, my experience was nothing but Everyone at Waxahachie Ford was very helpful, especially Justin Bowers. From the order process to when I took delivery, my experience was nothing but awesome. I would recommend Justin and Waxahachie Ford as a go to sales guy and dealership. More
Recall repair We had the toe links replaced per Ford’s safety recall. I’m told these are adjustable parts, and they would cover the adjustments on the rear of the c We had the toe links replaced per Ford’s safety recall. I’m told these are adjustable parts, and they would cover the adjustments on the rear of the car, but suggest that they do a four wheel alignment. The cost of the alignment is $99.50 (so we are supposed to pay for a 4-wheel alignment) when Ford is covering the rear wheels on the recall! Other than the up sale, I am pleased with them getting the repairs done, and the vehicle back to us in a timely manner. More
Service visit Everything requested was done in a reasonable time. Everyone was friendly and helpful. This was the best experience we’ve had here in many months. Everything requested was done in a reasonable time. Everyone was friendly and helpful. This was the best experience we’ve had here in many months. More
Service rep Javier continually displays great customer service expertise. He goes above and beyond to make certain that all services discussed is completely taken care of. service expertise. He goes above and beyond to make certain that all services discussed is completely taken care of. More
Job well done. Nice atmosphere. All were welcoming. Professional yet down to earth. Offered & explained what the offers were. I also visited the showroom at the For Nice atmosphere. All were welcoming. Professional yet down to earth. Offered & explained what the offers were. I also visited the showroom at the Ford dealership & used car dealership. ALL who were involved were attentive, answering questions I ask. Actually, a place I wouldn't mind working! ;-) Best to all.. Randy A Carlisle 2014 GT 5.0 Mustang. More
Always good service. I have never had a bad experience anytime I have gone to Waxahachie Ford. From routine oil changes to needing a problem checked out, I have received I have never had a bad experience anytime I have gone to Waxahachie Ford. From routine oil changes to needing a problem checked out, I have received prompt and courteous service. I highly recommend Waxahachie Ford to anyone either needing service or in the market to purchase a new car. More