Waxahachie Ford

Austin called before preforming the work and suggested other areas that my truck needed service. I appreciate his kindness and professionalism. I would definitely use Waxahachie Ford Service again. other areas that my truck needed service. I appreciate his kindness and professionalism. I would definitely use Waxahachie Ford Service again. More

25 words isn't enough to describe it. Told them our budget and what we were looking for, drove away with much more! Highly recommend! budget and what we were looking for, drove away with much more! Highly recommend! More

We have used this dealership several times over the last several years. It's convenient and a large facility. Usually satisfied with the type of service. I'd give a 5 if the work had been done a bit more ti several years. It's convenient and a large facility. Usually satisfied with the type of service. I'd give a 5 if the work had been done a bit more timely. Took over a week. More

Brake job I have had maintenance at the dealer. It has not been bad. However, I knew I needed to get the brakes done. Antonio offered $179 for each axle. Se I have had maintenance at the dealer. It has not been bad. However, I knew I needed to get the brakes done. Antonio offered $179 for each axle. Service took a while and turned out fine. However, it irritates me that I received a coupon for $99 bucks per axle. After I inquired, the salesperson (not Antonio) said that the coupon would not have saved me money because the resurface on each rotor is $50 bucks. In the end, how the heck am I supposed to know if I got a fair deal? That’s not the impression you want to leave a customer. Then, another two weeks later, I get an email that says I declined a service and should reconsider. Really? It makes me wonder if they really understand all the ads and communications I am receiving. Again, just my thoughts. Probably should have just done my own brakes for half the price. More

Great service So far, I have had great service! The only constructive feedback that I would give would be to have a separate line for those customers who made appo So far, I have had great service! The only constructive feedback that I would give would be to have a separate line for those customers who made appointments OR just make it first come, first serve. It was a little disappointing to pull up and find a long line the morning that I had scheduled my service. By the time I was able to get in the bay, my appointment time was up and I felt like I should have been made aware so that I could have come earlier. More

Quick response to a simple fix. Stanley responded quickly by getting our school van in and out. Time was critical, due to the needs of our institution. We had the vehicle back into t Stanley responded quickly by getting our school van in and out. Time was critical, due to the needs of our institution. We had the vehicle back into the rotation before anyone missed it. Thanks very much, More

Tires needed rotating....... that did not happen. This is the second time I brought my 250 in for service . The first time they said they rotated my tires . They didn’t but Parker work said they d This is the second time I brought my 250 in for service . The first time they said they rotated my tires . They didn’t but Parker work said they did. I brought it in this time requested rotation of tires along w oil change. The paper work said they rotated them but they didn’t. I will NEVER GO BACK HERE AGAIN!! I live with in a mile of there also!! I will go to Michail in De Soto . I guess when you prepay for the service package they don’t care about customer service......... I called 3 times and left messages for maneuvers to call me back .... still waiting... More

Repeat customer here, always go to Antonio in service at Waxahachie Ford, he is the best by far! Excellent customer service, always keeps you posted about your vehicle without you having to ask and no hidd Waxahachie Ford, he is the best by far! Excellent customer service, always keeps you posted about your vehicle without you having to ask and no hidden costs! He goes above and beyond to make sure you are taken care of and your vehicle is properly diagnosed and repaired at the proper rate. We have a F350 Dually so most dealers take forever to diagnose & service/repair, Antonio gives good time-frame in advance to us and is usually 1-2 days at most for small services! Good knowledgeable techs that fix it right and always return it clean. Antonio keeps us coming back, keep up the great work! More

My first oil change on my new explorer. My service advisor was Antonio. He was very helpful and made my first visit a very positive experience! advisor was Antonio. He was very helpful and made my first visit a very positive experience! More

Love the car. 2nd one we purchased at Waxahachie Autoplex. We just would have liked it gassed up. Almost ran out, After we got it. Also, we would have liked a owners manual. Now I will have to find Autoplex. We just would have liked it gassed up. Almost ran out, After we got it. Also, we would have liked a owners manual. Now I will have to find and buy one. More