Waxahachie Ford

Outstanding service again. Always recognized by name and greeted with a smile. Always follows up to ensure we are pleased with service. Thanks once again Stan! greeted with a smile. Always follows up to ensure we are pleased with service. Thanks once again Stan! More

Always great service. The guys always take care of me. I receive updates and reminders to make sure I keep my truck running. We have a joke. I never take off my service tag rings from the key ring. This p receive updates and reminders to make sure I keep my truck running. We have a joke. I never take off my service tag rings from the key ring. This proves I’m a loyal customer!! More

Great experience with the sales department, however the maintenance department is lacking in professionalism. I brought my car for an oil change and they spilled oil on top of the motor on my brand new car maintenance department is lacking in professionalism. I brought my car for an oil change and they spilled oil on top of the motor on my brand new car, and when I pointed it out they wanted to clean it off with brake parts cleaner. I stopped them there and said I would handle it. When the rotated my tires they damaged one of my wheels with the lug socket, they had my wheel refinished but it will never be the same. I had an alignment done because the steering wheel was slightly misaligned towards the left. After the alignment it was slightly misaligned to the right, but I didnt have time to bring it right back. After a couple weeks i brought it in and said i need my alignment done right before my warranty expires, at which point they tried to tell me that i was out of warranty but they would fix it since they didnt do it right initially if I have 5 hours to wait. After I told them I know it still has warranty and I want a loaner car so I can go to work, the guy said it will be a while before I can get your loaner car because I have to check your car and make sure you didnt hit something. That was a couple hours ago and I'm still sitting in the waiting area.. poor poor unprofessional service here, and lying to me about my warranty should be criminal. I wont bring my car back to this dealership for any kind of service. More

No doubt when covering warranty it is so specific. After reviewing my truck they were able to get a majority of it covered. After all that, the mechanic took the extra time to look aver a electrical problem reviewing my truck they were able to get a majority of it covered. After all that, the mechanic took the extra time to look aver a electrical problem I had, included it with the service charge..... big thanks for that More

Visited Waxahachie Ford for service our Ford Fusion. From the first phone call to settling up and picking up our car, I was highly impressed. There was no waiting, the service advisor answered my questions a the first phone call to settling up and picking up our car, I was highly impressed. There was no waiting, the service advisor answered my questions and there were no surprises. I’ve got nothing negative to say and I’ll be returning if the need arises without hesitation. More

Oil change/tire rotaion/wash&vacum I called the day I needed an oil change and got an appt that same day just a few hours later. Ray Christian helped me out that day and he was AMAZING I called the day I needed an oil change and got an appt that same day just a few hours later. Ray Christian helped me out that day and he was AMAZING and very professional. I also got my tires rotated, vacuumed carpet, and a car wash for FREE all for being a first responder through this scary pandemic time. Thank y'all so much! More

Excellent customer service. Was able to get me in exactly what I wanted and gave me more for my trade in then any other place would offer what I wanted and gave me more for my trade in then any other place would offer More

Quickest oil change and vehicle all points inspection, ever. First in with service appointment made the two days before. Again Thanks you all so much. ever. First in with service appointment made the two days before. Again Thanks you all so much. More

I did not have an appointment and needed a motor for my windshield fluid reservoir. I had already been to another Ford Service Dept and they told me it would take two days to even look at my car. My vehicl windshield fluid reservoir. I had already been to another Ford Service Dept and they told me it would take two days to even look at my car. My vehicle was fixed in three hours and I was on my way. The Service Writer was extremely competent and friendly. I highly recommend this Ford Service Dept and I will definitely return in the future. More

Excellent Service provided Thank you so much for always providing excellent service. I would recommend your service to family & friends. always a pleasure to do service at thi Thank you so much for always providing excellent service. I would recommend your service to family & friends. always a pleasure to do service at this Waxahachie Autoplex location, great employees. More