Waxahachie Ford

I would recommend this dealer to family and friends. The customer service was great they helped me right away. I am overall very pleased with my new vehicle! customer service was great they helped me right away. I am overall very pleased with my new vehicle! More

Stanley in the service department is the person we work with and have for some years now. He always takes care of our vehicle service needs and is very good to keep us informed on the progress. We use th with and have for some years now. He always takes care of our vehicle service needs and is very good to keep us informed on the progress. We use the Ford service department exclusively for our vehicle because of Stanley’s great service. More

Negative stars if would let me. What a disrespectful and waste of time in a service shop. Very poor customer service and rude and got mad at us and drives my truck in appropriately in the service lane. When waste of time in a service shop. Very poor customer service and rude and got mad at us and drives my truck in appropriately in the service lane. When I requested the truck back and refuse them to waste my time anymore. Liars on top of that. Tells me one thing day before to bring in the truck. Will get it checked out. Get there and it’s completely different and expects us to wait a couple days just to review check engine light and go from there. Whether it’s warranty or out of pocket I wouldnt spend $1 here for anything! Go elsewhere that will treat customers the way they should be. More

Javier is a great service advisor. Every time go in for service I receive superior service. I highly recommend this dealership for service or to purchase a vehicle. service I receive superior service. I highly recommend this dealership for service or to purchase a vehicle. More

Charlie Lewis did a great job making sure that the right diagnosis and plan was made before work started on my vehicle and great communication was made from beginning to end. diagnosis and plan was made before work started on my vehicle and great communication was made from beginning to end. More

The dealership took my F-150 in and had it back fixed a week later. The loaner car was excellent and I did not feel impacted by not having my truck. The service department also updated my vehicle with the week later. The loaner car was excellent and I did not feel impacted by not having my truck. The service department also updated my vehicle with the outstanding recall items I needed corrected. I was quite satisfied. More

Jacob and his crew are first class, get you in and out quick with no pressure for unwanted additional services! I highly recommend this team for all of your service needs! quick with no pressure for unwanted additional services! I highly recommend this team for all of your service needs! More

I have consistently received excellent service from this dealership and wouldn't think of taking my F-250 anywhere else! I especially appreciate the courteous oversight of Javier Palos during my service wo dealership and wouldn't think of taking my F-250 anywhere else! I especially appreciate the courteous oversight of Javier Palos during my service work! More

My husband set up an appointment for me to get my Explorer worked on. Since I work in Red Oak I assumed he set it up with Waxahachie Ford. After dropping off my vehicle and told them I was supposed t Explorer worked on. Since I work in Red Oak I assumed he set it up with Waxahachie Ford. After dropping off my vehicle and told them I was supposed to get a loaner to drive I found out that the appointment was scheduled at another Ford dealership after I already left the dealership in my loaner. Nothing was said by the service department and they gave me a very nice brand new Expedition to drive. Thank you so much for your Wonderful service! More

Not happy! Bought a used F150. Paid thousands extra to have it certified and they couldn’t even give us a spare key. They didn’t disclose that it might not have a spare key. We would have negotiated. When have it certified and they couldn’t even give us a spare key. They didn’t disclose that it might not have a spare key. We would have negotiated. When we went to service to get one made they charged us for labor. Unbelievable! Very poor customer service. More