Waxahachie Ford

Don't recall the exact date I brought the car in for repair but it was 13 days later before I got any feedback on the job. During that 13 days I attempted to call the Service Agent that inducted it ( repair but it was 13 days later before I got any feedback on the job. During that 13 days I attempted to call the Service Agent that inducted it (Charlie Lewis) but that was an exercise in frustration. Each time I called I got his answering machine which immediately told me to leave a message and then informed me that the message box was full. That was both on his business and cell phone numbers. On one occasion I opted to send an SMS message (whatever that is??) and he called me later that day and said that they were still working on it. Finally on the 13th day I went into the shop and talked to a different rep who checked on it and said they could not duplicate the problem. This was hard to believe since it happened every time the key was removed from the ignition. Apparently there was a miscommunication between the way I described the problem and what they thought I was describing: although any tech familiar with the ignition key/switch functionality should have quickly realized what what happening--it was pretty obvious. Now I can understand a miscommunication. What I find unsatisfactory is that after 13 days nobody had attempted to let me know what actually was going on. Had they done so the problem would have been cleared up then and there. I'm wondering how many days they would have tried to "duplicate the problem" before calling me about it. On the positive side, the Service Rep that I dealt with the second time got the job done that same afternoon and I got the car the next morning. More

I appreciate the level of communication of the service department, and how friendly the service advisors are. They walked me through the work that was required, and fixed my vehicle in a timely manner. department, and how friendly the service advisors are. They walked me through the work that was required, and fixed my vehicle in a timely manner. More

The service was great, they rotated my tires, have it an oil change, changed my windshield wipers and filled up my washer fluid. They always take such great care of our car! oil change, changed my windshield wipers and filled up my washer fluid. They always take such great care of our car! More

Check in is fast and simple. The service is done quickly but not rushed. All issues are addressed. That alone should make one want to choose Waxahachie Ford. Those things are nothing compared to the people but not rushed. All issues are addressed. That alone should make one want to choose Waxahachie Ford. Those things are nothing compared to the people at Waxahachie Ford who take care of their customers. Top down, the most honest and courteous people I’ve ever dealt with at a dealership. Thank you!!! More

Great experience buying our new vehicle from Derek Sanchez, he’s super friendly and a good sales person. Highly recommend this place if you’re looking to buy a car. Sanchez, he’s super friendly and a good sales person. Highly recommend this place if you’re looking to buy a car. More

Stanley was amazing. He made sure I had a ride back to my work. He kept me posted on the part that was on back order. You need more people like him. work. He kept me posted on the part that was on back order. You need more people like him. More

Always taken care of whether its My Company Vehicles or Personal Vehicles Everyone is always friendly My service advisor Charlie Lewis always keep me informed Personal Vehicles Everyone is always friendly My service advisor Charlie Lewis always keep me informed More

Justin Bowers, was very helpful and easy to work with. I believe I got a good deal. I will refer friends and relatives to him. Customer service Dept were also friendly. believe I got a good deal. I will refer friends and relatives to him. Customer service Dept were also friendly. More

Got my first truck here and they made it so easy I was in and out. They really try to help you out any way possible, I would recommend people to this dealership! I will be returning for another truck soon! and out. They really try to help you out any way possible, I would recommend people to this dealership! I will be returning for another truck soon! More