Waxahachie Ford

Service Dept is awesome. Sales not so muchService guys Service Dept is awesome. Sales not so much Service guys have taken good care of me every time and I won't go anywhere else unless they give me a re Service Dept is awesome. Sales not so much Service guys have taken good care of me every time and I won't go anywhere else unless they give me a reason in the future. Sales...just stay away More

Got a power wagon 2018 ABS light comes on and They try to upsell me so they can make a profit but they don’t wanna give me a rental car or a loaner car to go home I have to wait 4 1/2 hours customer service upsell me so they can make a profit but they don’t wanna give me a rental car or a loaner car to go home I have to wait 4 1/2 hours customer service here is absolutely ridiculous this place is very shoddy with her customers go somewhere else but waste your time I promise you’ll thank me later More

Shawn in the Service Department took excellent care of my Jeep. He kept me up to date on the service and had it ready for me as quickly as possible. He deserves a 10 out of 10! Jeep. He kept me up to date on the service and had it ready for me as quickly as possible. He deserves a 10 out of 10! More

I was told by Rosie in new cars that my credit being ran would only be a soft inquiry, so I agreed to co-sign. However this morning I find my credit has dropped 15 points! I am beyond upset, and we were con would only be a soft inquiry, so I agreed to co-sign. However this morning I find my credit has dropped 15 points! I am beyond upset, and we were continually obviously lied t and pushed to purchase a keep we DID NOT WANT! Very unprofessional! Very! More

Excellent service. The only complaint I have is I wasn’t told when my vehicle was completed. I had to go to the service desk. told when my vehicle was completed. I had to go to the service desk. More

Update 9 Months Later...I'm really second guessing this Update 9 Months Later... I'm really second guessing this entire decision about obtaining a vehicle from Waxahachie Dodge Jeep and Chrysler Dealership Update 9 Months Later... I'm really second guessing this entire decision about obtaining a vehicle from Waxahachie Dodge Jeep and Chrysler Dealership my new vehicle has been under repairs for a month between Richardson Dodge Jeep Chrysler and now the place where I purchased it. Very little to No Communication No Loaner Vehicle No Urgency No Care what so Ever... I urge anyone that is considering READ REVIEWS 1ST‼️ BY the way still waiting for response Pete Donaldson or Anyone at Waxahachie Dodge Jeep Chrysler Autoplex More

I purchase a 2021 Dodge Ram from this dealership on July 2, 2021. My salesman, Michael Dominguez, promised to have my car delivered to me but instead ignored all my questions and concerns after the sale. I 2, 2021. My salesman, Michael Dominguez, promised to have my car delivered to me but instead ignored all my questions and concerns after the sale. I called him multiple times with no solution to my answers. His lack of professionalism and poor communication skills was completely unacceptable. I walked out of the dealership with no documents of my purchase and no documents for the extra extended warranty I purchased through him. Luckily everyone else who worked there went above and beyond to help me when my own salesman would not!! I highly recommend this dealership as long as you are not working with Mr. Dominguez. More

I wanted to express my great experience and service I received from from Waxahachie Ford. Fernando Silva took very good care of me while purchasing a new F-150 King Ranch. The care and respect i receive received from from Waxahachie Ford. Fernando Silva took very good care of me while purchasing a new F-150 King Ranch. The care and respect i received was at the highest level. The whole sales team took there time and explained every thing very clearly. I would recommend Mr. Silva and Waxahachie ford to anyone. Thanks Again More

Charlie is the best. Does a great job of keeping me informed and is very courteous. He is extremely busy but handles it very well. informed and is very courteous. He is extremely busy but handles it very well. More

Don't recall the exact date I brought the car in for repair but it was 13 days later before I got any feedback on the job. During that 13 days I attempted to call the Service Agent that inducted it ( repair but it was 13 days later before I got any feedback on the job. During that 13 days I attempted to call the Service Agent that inducted it (Charlie Lewis) but that was an exercise in frustration. Each time I called I got his answering machine which immediately told me to leave a message and then informed me that the message box was full. That was both on his business and cell phone numbers. On one occasion I opted to send an SMS message (whatever that is??) and he called me later that day and said that they were still working on it. Finally on the 13th day I went into the shop and talked to a different rep who checked on it and said they could not duplicate the problem. This was hard to believe since it happened every time the key was removed from the ignition. Apparently there was a miscommunication between the way I described the problem and what they thought I was describing: although any tech familiar with the ignition key/switch functionality should have quickly realized what what happening--it was pretty obvious. Now I can understand a miscommunication. What I find unsatisfactory is that after 13 days nobody had attempted to let me know what actually was going on. Had they done so the problem would have been cleared up then and there. I'm wondering how many days they would have tried to "duplicate the problem" before calling me about it. On the positive side, the Service Rep that I dealt with the second time got the job done that same afternoon and I got the car the next morning. More