Waxahachie Ford

A salesman texted me asking was I still interested in a widebody scatpack charger. I was interested in a lease, he said 7K down would do it...when I asked could he reduce the 7K...he stopped all communicat widebody scatpack charger. I was interested in a lease, he said 7K down would do it...when I asked could he reduce the 7K...he stopped all communication totally unprofessional. I'm a veteran and a 25 year firefighter I'm sure he could've did 6K...I would have been willing. Instead he was dismissive...so I'll go elsewhere. Rude salesman...smh...wish I could remember his name I'm sure it started with a "S". More

Waxahachie Ford will always try and make unforeseen issues right for their customers! Thanks guys! issues right for their customers! Thanks guys! More

Stanley is always kind, friendly and takes exceptional care of us! He is very knowledgeable and calls by our first names. He is a first class guy! care of us! He is very knowledgeable and calls by our first names. He is a first class guy! More

On July 9, 2021 I was driving from my business. My truck which only has 36,648 miles  (I bought it with 22,428 on it) started to tremble and go into limp home mode. I noticed that a yellow wrench light was which only has 36,648 miles  (I bought it with 22,428 on it) started to tremble and go into limp home mode. I noticed that a yellow wrench light was on so I drove it slowly back home. I had my children in the truck and it was ver nerve racking. I turned off the truck and turned it back on and the lights were gone. The next morning I had already scheduled my truck for it's regular service. I have prepaid servicing at Town East ford in Mesquite, Texas where I originally purchased the vehicle. I had made a complaint to the manager that the truck was leaking a red substance that seemed like clay. To this day it is still doing it.  
 Ford towed my vehicle that day to Waxahachie Ford in Waxahachie, Texas. The vehicle took a week to diagnose due to a tech being in ill. I was told I had to pay $1100 for the inspection which several days later ended in a $17,000 repair bill due to "corrosion" in the fuel system. I explained to the service rep that I fueled my truck in brand named stations and that this seemed unusual. Charlie Lewis stated, "They found corrosion in a sensor", "Seems like someone before you got it may have put gas in it and flushed it and traded it in". So no help from the dealer, Ford, or the warranty. Just pay us. More

Got a power wagon 2018 ABS light comes on and They try to upsell me so they can make a profit but they don’t wanna give me a rental car or a loaner car to go home I have to wait 4 1/2 hours customer service upsell me so they can make a profit but they don’t wanna give me a rental car or a loaner car to go home I have to wait 4 1/2 hours customer service here is absolutely ridiculous this place is very shoddy with her customers go somewhere else but waste your time I promise you’ll thank me later More

Service Dept is awesome. Sales not so muchService guys Service Dept is awesome. Sales not so much Service guys have taken good care of me every time and I won't go anywhere else unless they give me a re Service Dept is awesome. Sales not so much Service guys have taken good care of me every time and I won't go anywhere else unless they give me a reason in the future. Sales...just stay away More

Shawn in the Service Department took excellent care of my Jeep. He kept me up to date on the service and had it ready for me as quickly as possible. He deserves a 10 out of 10! Jeep. He kept me up to date on the service and had it ready for me as quickly as possible. He deserves a 10 out of 10! More

I was told by Rosie in new cars that my credit being ran would only be a soft inquiry, so I agreed to co-sign. However this morning I find my credit has dropped 15 points! I am beyond upset, and we were con would only be a soft inquiry, so I agreed to co-sign. However this morning I find my credit has dropped 15 points! I am beyond upset, and we were continually obviously lied t and pushed to purchase a keep we DID NOT WANT! Very unprofessional! Very! More

I purchase a 2021 Dodge Ram from this dealership on July 2, 2021. My salesman, Michael Dominguez, promised to have my car delivered to me but instead ignored all my questions and concerns after the sale. I 2, 2021. My salesman, Michael Dominguez, promised to have my car delivered to me but instead ignored all my questions and concerns after the sale. I called him multiple times with no solution to my answers. His lack of professionalism and poor communication skills was completely unacceptable. I walked out of the dealership with no documents of my purchase and no documents for the extra extended warranty I purchased through him. Luckily everyone else who worked there went above and beyond to help me when my own salesman would not!! I highly recommend this dealership as long as you are not working with Mr. Dominguez. More

Update 9 Months Later...I'm really second guessing this Update 9 Months Later... I'm really second guessing this entire decision about obtaining a vehicle from Waxahachie Dodge Jeep and Chrysler Dealership Update 9 Months Later... I'm really second guessing this entire decision about obtaining a vehicle from Waxahachie Dodge Jeep and Chrysler Dealership my new vehicle has been under repairs for a month between Richardson Dodge Jeep Chrysler and now the place where I purchased it. Very little to No Communication No Loaner Vehicle No Urgency No Care what so Ever... I urge anyone that is considering READ REVIEWS 1ST‼️ BY the way still waiting for response Pete Donaldson or Anyone at Waxahachie Dodge Jeep Chrysler Autoplex More