Waxahachie Ford

While travelling from Colorado to Texas, my engine light came on. Emergency service was appreciated, but what was needed to fix all of my problems was not really explained well. After a $1,400.00 charge, I came on. Emergency service was appreciated, but what was needed to fix all of my problems was not really explained well. After a $1,400.00 charge, I still had to take the vehicle to another dealer in Central Texas to get an explanation of the entire problem, my estimated cost, and how two recent Ford recalls might be involved, etc. It was unfortunate that Waxahachie Ford could not do a better job of explaining the entire issue. Also, the service advisor said I was in good hands because he was assigning a 30 year seasoned mechanic to my problem, but when I asked to talk to him after I found out I still needed additional major engine repairs, the mechanic appeared to be in his early 30's, not one with 30 years of experience. I felt like they were just telling me what they thought I wanted to here to justify the $1,400 charge. More

Maintenance was completed in timely manner. Courteous Service Team. Nice lounge area to work while waif or service. Very clean facility. Service Team. Nice lounge area to work while waif or service. Very clean facility. More

We will never purchase a car with your dealership. All you cared about was selling a car. No matter the situation you placed the buyer in. you cared about was selling a car. No matter the situation you placed the buyer in. More

We will never purchase a car with your dealership again. All you cared about was selling a car. No matter the situation you placed the buyer in. All you cared about was selling a car. No matter the situation you placed the buyer in. More

Best Service department I have ever dealt with! Always going above and beyond and exceeding expectations! Best turn around time! Thank you so much again! going above and beyond and exceeding expectations! Best turn around time! Thank you so much again! More

- Great customer service - Showed genuine concern- - Great customer service - Showed genuine concern - People driven - Laid back - Easy to communicate with - Veteran Driven - Family oriented - Great customer service - Showed genuine concern - People driven - Laid back - Easy to communicate with - Veteran Driven - Family oriented - Respectful & Polite - Comedians We Love Our Ford Truck 👍 More

I'm new to Waxahachie and I'm so Happy for this Ford Dealership and the Service Tech. " Jason " He is a true professional, walked me through on what Waxahachie Ford was going to do to diagnose the probl Dealership and the Service Tech. " Jason " He is a true professional, walked me through on what Waxahachie Ford was going to do to diagnose the problem with my F-150. More

Bad customer service. Do not take care of the issues they say they were. It takes them way too much time to help you fix your car or doesn’t get fixed at all and they sell you mess up autos. The worst deale say they were. It takes them way too much time to help you fix your car or doesn’t get fixed at all and they sell you mess up autos. The worst dealership I have been to in the whole city. More

I am now and have always been pleased with the Charlie and the service department at Waxahachie Ford. Very polite and easy to work with. and the service department at Waxahachie Ford. Very polite and easy to work with. More