Waxahachie Ford

I worked with Casey Gonzales and Wesley Spence throughout the complete process and they were extremely helpful. I got an awesome car and deal. Thanks the complete process and they were extremely helpful. I got an awesome car and deal. Thanks More

Driven to be known for their customer service. Antonio in service probably creates sales every day. He’s not satisfied until you tell him you’re satisfied. He cemented me as a repeat customer. I have a backg service probably creates sales every day. He’s not satisfied until you tell him you’re satisfied. He cemented me as a repeat customer. I have a background in managing service centers. I know what I’m looking for an I was impressed. You need to recognize Antonio. He’s the real deal More

Went in for an oil change. They didn't remove the old oil filter gasket/seal before installing new oil filter causing an oil leak. They also spilt oil all down the side of my motor. Took a total of 5 and a h filter gasket/seal before installing new oil filter causing an oil leak. They also spilt oil all down the side of my motor. Took a total of 5 and a half hours between 3 different days to correct the problem. Then they busted off one of my front mud flaps More

While travelling from Colorado to Texas, my engine light came on. Emergency service was appreciated, but what was needed to fix all of my problems was not really explained well. After a $1,400.00 charge, I came on. Emergency service was appreciated, but what was needed to fix all of my problems was not really explained well. After a $1,400.00 charge, I still had to take the vehicle to another dealer in Central Texas to get an explanation of the entire problem, my estimated cost, and how two recent Ford recalls might be involved, etc. It was unfortunate that Waxahachie Ford could not do a better job of explaining the entire issue. Also, the service advisor said I was in good hands because he was assigning a 30 year seasoned mechanic to my problem, but when I asked to talk to him after I found out I still needed additional major engine repairs, the mechanic appeared to be in his early 30's, not one with 30 years of experience. I felt like they were just telling me what they thought I wanted to here to justify the $1,400 charge. More

Maintenance was completed in timely manner. Courteous Service Team. Nice lounge area to work while waif or service. Very clean facility. Service Team. Nice lounge area to work while waif or service. Very clean facility. More

We will never purchase a car with your dealership. All you cared about was selling a car. No matter the situation you placed the buyer in. you cared about was selling a car. No matter the situation you placed the buyer in. More

We will never purchase a car with your dealership again. All you cared about was selling a car. No matter the situation you placed the buyer in. All you cared about was selling a car. No matter the situation you placed the buyer in. More

Best Service department I have ever dealt with! Always going above and beyond and exceeding expectations! Best turn around time! Thank you so much again! going above and beyond and exceeding expectations! Best turn around time! Thank you so much again! More

- Great customer service - Showed genuine concern- - Great customer service - Showed genuine concern - People driven - Laid back - Easy to communicate with - Veteran Driven - Family oriented - Great customer service - Showed genuine concern - People driven - Laid back - Easy to communicate with - Veteran Driven - Family oriented - Respectful & Polite - Comedians We Love Our Ford Truck 👍 More