Watsonville Cadillac GMC

I bought a 2019 GMC Sierra 3500 HD dually from them a few months ago. I am a combat veteran, and I purchased the truck to start my first veteran-owned business, a trucking company that hauls loads interstate months ago. I am a combat veteran, and I purchased the truck to start my first veteran-owned business, a trucking company that hauls loads interstate. I am also located three hours from any GMC dealership. I told my sales representative this to emphasize the importance of dependability. Making this purchase remotely, I relied heavily on the on-site team to communicate the condition of the truck to me. They assured me that the truck was in great shape and that it was an excellent buy. They had it delivered to me in Oregon. When the delivery driver arrived, I immediately noticed an exhaust leak because of the chugging sound the engine made. As a former mechanic, I know that any mechanic would have known this. Still, I took the truck anyway. After a few days of driving, the check engine light came on. The truck had four codes, three of which were permanent, meaning they weren't new. This indicated I needed to have the glow plugs replaced. The other issue involved the fuel pressure sensor, and no one has been able to determine how to repair it. I'm sure the dealership was aware of this, and they simply cleared the codes and delivered the truck to me before the light came back on. But that's not all. Once I started hauling loads, the exhaust manifold gasket failed, making my engine brake unusable, which is vital when driving in mountainous terrain. That repair kept me off the road for three weeks. Several studs broke off in the head, and it cost a fortune to repair, not to mention the income I lost during that time. Once I finally got back on the road, I was hauling a load when the engine derated; the HUD showed an emissions system issue. I had to find a nearby diesel mechanic and drive there at 30 miles per hour. I had to find a place to park my trailer and cargo, then get the repairs done again. It turned out that one of the injectors went bad. This was another costly repair and delayed my schedule for the rest of the route. These major mechanical issues should not occur after a dealership has thoroughly inspected the vehicle to prepare it for sale. I used to work as a mechanic at a dealership, and we would have fixed all these issues beforehand. And these are just the big problems. There are also several smaller issues. The radio constantly malfunctions, beeping every few seconds and switching screens without being touched. I wondered why they covered the screen with plastic when it arrived, but now I think that was some kind of cover-up. There are warning lights on the dashboard that don't work. The air suspension for the rear axle leaks and needs to be inflated periodically, even when the truck is off—I can hear it running, which drains my batteries. The side steps that fold down when you open the doors have never worked correctly, and now they no longer function at all. There was obvious body damage on the right rear fender that they didn't mention. Additionally, the truck's alignment is off, and my front tires will need to be replaced soon. This dealership sold me a lemon, and they knew it was defective. I have reached out to them multiple times by email and phone. I even left a voicemail for the manager, but I haven't received a response. I do not recommend buying from this dealership. I usually don’t leave reviews, but this has caused me immense suffering and financial hardship. I invested everything I had in starting this business, and this truck will force me to shut it down and lose everything. More

I did receive a prompt, though unsatisfying answer to my question of a vehicle's value. . question of a vehicle's value. . More

Watsonville GMC is, by far, the best dealership I’ve ever worked with. I recently bought a 2021 Chevrolet Bolt EV from them, and even though the entire process was done remotely, it was handled with a level worked with. I recently bought a 2021 Chevrolet Bolt EV from them, and even though the entire process was done remotely, it was handled with a level of care and professionalism that truly exceeded my expectations. Ramiro, my sales consultant, made the remote process feel effortless. He provided me with detailed videos, photos, and clear explanations that made me confident in my decision, even from miles away. His responsiveness and dedication ensured that I had all the information I needed without ever feeling rushed or uncertain. Blake, the sales manager, was fantastic. He made sure all the documents were accurate and easy to understand, which gave me a lot of peace of mind. On top of that, he helped me secure a free warranty on my car, which was a really generous bonus. It showed that they weren’t just focused on closing the deal—they wanted to ensure I was completely satisfied with my purchase. Joe, the general manager, also played a key role in making sure everything went smoothly. He personally made sure I got a Certified Pre-Owned warranty for my Bolt EV, which added even more value and security to my purchase. Joe’s involvement made it clear that the whole team was committed to making this a positive experience. The cherry on top was the delivery. Watsonville GMC arranged to have my new car shipped directly to my door in Oxnard, CA, over 300 miles away!! The car arrived right on time and in perfect condition, exactly as described, making the entire experience seamless from start to finish. I’m thrilled with my 2021 Chevrolet Bolt EV and the exceptional service I received. On top of everything, I saved a significant amount compared to other dealerships. Ramiro, Blake, Joe, and the entire team made buying a car remotely not just easy but genuinely enjoyable. If you’re looking for a dealership that truly values its customers, I highly recommend Watsonville GMC. They exceeded my expectations, and I couldn’t be happier with my purchase. 😊 More

Outstanding service and sales department. I have been buying from and servicing vehicles with Watsonville Cadillac GMC for years. Thank you team Watsonville Cadillac GMC! I have been buying from and servicing vehicles with Watsonville Cadillac GMC for years. Thank you team Watsonville Cadillac GMC! More

Venessa Schmoe was a pleasure to work with proving courtesy and friendliness mixed with product knowledge works better than pushiness and aggressive sales. The only reason we didn’t buy the car wa courtesy and friendliness mixed with product knowledge works better than pushiness and aggressive sales. The only reason we didn’t buy the car was that we found one with thousands of dollars worth of features we didn’t need and would probably never use. More

Poor negotiating skills. Didn’t seem to treat me fairly as a woman. Would not go back. Didn’t seem to treat me fairly as a woman. Would not go back. More