Watson Chevrolet

Criminal...but then again, most service depts are.. I installed a new ignition switch and a new battery. Pretty standard stuff wouldn't you say? Car started and ran fine but had an occasional 10 minute I installed a new ignition switch and a new battery. Pretty standard stuff wouldn't you say? Car started and ran fine but had an occasional 10 minute delay because of the theft prevention system tied in with the ignition switch. This model car's theft prevention system required a "reboot" and that service is only available at a dealership......isn't that special......for $129. After two days, I get the estimate....over $700 A code related to thief prevention and some sort of door sensor was detected. Battery replacement was recommended. Battery replacement? That was all I needed to know about this service department. I told them NOT to repair or replace ANYTHING. I picked up the car......it started fine without that intermittent 10 minute delay.....and paid their lousy $100 estimate fee. They were very friendly though. Another criminal car dealership was Bob Crumpler Nissan in Newport News, Virginia. He was famous for fraudulent warranty work charged to Nissan (among many other things). His actions filled the newspapers and were reported on cable news. I had a hand in his downfall. George, retired USAF radio tech More

the owner of the dealership sold me my truck Well my huge dodge ram was getting a little old and starting to need periodic maintenance. Had a silverado when I was younger and loved it so I went t Well my huge dodge ram was getting a little old and starting to need periodic maintenance. Had a silverado when I was younger and loved it so I went to my local chevy dealer no pressure they showed me everything from the diesels on down. When I told them I was going to look at ford's and dodge they said well see you when your done and they were right. The silverado was my best choice. When I started to deal if was very short and succinct they gave me what my truck was worth and a great deal on the new truck. About half way into the deal a guy kept sticking his head into the sales office asking how it was going he introduced himself but it didn't register he was the owner. All along the way Mr Watson found innovation ways to get rebates and deals on upgrades. Except for buying my Harley this was the most enjoyable purchase of large ticket item I've done. Do yourself a favor go to Watson Chevrolet pick a vehicle with your salesman. And then ask to also talk to Bo. Sit back relax and buy More

Poor customer service I purchased a used car there February 2016. We finally negotiated a decently fair price, and they (Watson chevrolet) was going to include window tint I purchased a used car there February 2016. We finally negotiated a decently fair price, and they (Watson chevrolet) was going to include window tint for me as part of that negotiation. I had to leave the car there for 2 days, and never got the window tint I wanted. The general manager was no help, and wouldn't provide the product I wanted, and frankly, deserved for buying a car from them. I offered other options of something I would want in lieu of the tint I originally wanted, and they refused. This is no way to treat a customer, it should have been a very simple process, but it turned into them having a disappointed customer, who will never purchase from them again, nor would I recommend anyone reading this to buy from them. There are too many other dealerships around to have to deal with getting shorted on an agreement. More

Customer Service For your own good, do not go to this service center. You're better off going somewhere else. Lack of customer service skills is apparent. For your own good, do not go to this service center. You're better off going somewhere else. Lack of customer service skills is apparent. More

Tell me, how does a rat melt a piston? I sent my 1998 k1500 to Watson after talking with GM warranty about my brand new 20k mile engine that randomly broke down for seemingly no reason what I sent my 1998 k1500 to Watson after talking with GM warranty about my brand new 20k mile engine that randomly broke down for seemingly no reason whatsoever. I ordered the engine and had it installed 2 years ago almost to date and then suddenly boom. My boyfriend and my dad, one of which is a trained technician, decided to open up the motor after finding no other reason as to why it would have failed. Remembering the motor was barely 2 years old, we decided to pursue warranty about it because there was clearly no cause of the breakdown other than an internal flaw in the motor itself. I should have known as soon as I heard that the service advisor was rude to the tow-truck driver I sent, shouting at him totake it back, take it back, it's not under warranty!" forgetting that I told them the night before that it was THE ENGINE only that was warrantable. But I digress, I got a call from a gentleman I presume to be the service writer who asked for more information on the vehicle, and to him I had to reiterate that I bought the crate motor from GM and the warranty department stated that even though it was disassembled, to have a GM certified service department look at it. The key words there being that we had told warranty that the engine was already in pieces, and they said to go ahead and tow it in. Now here comes the problem. I was given another call from who I presume was the service manager since he was the one to contact warranty for information, and this gentleman proceeded to tell me my engine was not warrantable because it was disassembled. What? So you're telling me that GM warranty themselves sent us down to Watson ONLY to have them say it wasn't warrantable for something we explicitly asked about? I couldn't believe it, if that was the case then wouldn't GM have told us to not even bother if it was already taken apart? AND to top it all off, the service manager then proceeds to tell me that there was rat damage (that CLEARLY wasn't have been there when my dad and boyfriend tore into it because THEY WOULDN'T HAVE TORN IT APART IF THEY HAD SEEN RAT DAMAGE, we wouldn't even have SPOKEN to Watson if that was the cause). Both warranty and the service manager are sticking to this story. That even IF someone said they could warranty it disassembled, they still wouldn't do it because the rat damage may have caused the breakdown. Again I ask WHAT? How in the name of God could a RAT melt a PISTON with the engine completely sealed?? Sure if the rat had been there prior it would've chewed a couple wires but no amount wire chewing could've caused THAT KIND OF MELTDOWN IN THE FIRST PLACE. Needless to say I am extremely disappointed in both Watson's service department for lying to GM warranty and then in turn GM lying to us. I love my truck, I would've loved to get it fixed, but with this giant tow bill I've been stuck with (because both companies refuse to pay for wasting my time saying it could've been covered) guess what? I'll have to go buy a Ford. More

this organization is criminal If I could give a 0 star review, I would. We had our car in for service a couple weeks ago, and of course parts needed to be ordered so they had to ke If I could give a 0 star review, I would. We had our car in for service a couple weeks ago, and of course parts needed to be ordered so they had to keep it longer than they anticipated. We were about to go on vacation and were told the car wouldn't be ready until after we had already left, so wouldn't be able to pick it up until we got back. While the car was still being serviced, there was a large hail storm that swept through Tucson. When my husband went to pick up our car, they had driven it up and it was covered in water even though the lady checking him out said that they didn't have a chance to wash it yet (even though they had it three extra days...?), and it hasn't rained in a couple days. My husband didn't think too much of it until he was walking out of work and because of the light hitting the car, noticed dimples all over the hood, top, and trunk from hail damage. We called Watson immediately and they told us there's nothing they could do because it was an "act of God" and "not to worry because your insurance will cover it." Um, no. If I returned their loaner vehicle damaged, I don't think they'd hesitate for a second to go after me for the repair. After speaking to the service manager, it was clear he had zero desire to help us or make it right. He didn't seem at all upset that they had obviously sprayed our car with water right before they drove it up to us to try and hide the damage. So not only did they not disclose the damage, they tried to hide it! We plan on filing a complaint with the BBB, USAA (since we used their incentives to buy the car in the first place), and will be going to the media. This is criminal. There's no way we should be paying our $1000 deductible out of pocket to fix a vehicle that was damaged in their care. Plus, once we file a claim with our insurance, our car will now have a record of being damaged, meaning that the value of it is lower due to the incident. I know Watson will be filing a claim to their insurance to fix all of their cars that were damaged with hail, but they won't add the customer cars that were in for service which were also damaged? Not only will we never go to Watson again, but we will be sure to tell anyone and everyone we know to avoid them at all costs since they're a criminal organization. More

Customer Service Still Exists! I have bought several cars here. Both the management and staff have perfected meeting my needs as efficiently as possible. They found the vehicle I wa I have bought several cars here. Both the management and staff have perfected meeting my needs as efficiently as possible. They found the vehicle I was looking for, had it brought in, and was washed and gassed up ready to go for me when I showed up to do the paperwork. Understanding the way I work and making it a positive experience made buying a truck enjoyable! Thanks Guys! More

Great experience buying my last two new cars here. I have bought my last two Suburbans at this dealership. Over 7 and a half years ago I bought a 2008 LTZ Suburban from Watson Chevrolet and I had a gre I have bought my last two Suburbans at this dealership. Over 7 and a half years ago I bought a 2008 LTZ Suburban from Watson Chevrolet and I had a great experience from the staff at that time. I have maintained the car since then and all of the repair staff have been honest and professional and they have gone out of the way to give the top service possible. I would like to specifically mention Ziv Baker who has been superb to deal with in keeping my last car running in tip top shape and always going out of his way to be exhibit the finest qualities of being a professional. This last week I decided to trade in that Suburban and buy a new one. I researched different car dealerships and on-line information and fees before buying a new Suburban. Fortunately, Bo Watson a sales manager for Watson Chevrolet reached out to me and told me he wanted me to continue the relationship with Watson and he would help me in anyway possible for that to happen. He was 100% true to his word and I now have a brand new 2015 Suburban LTZ that is everything I could ever dream of. Bo Watson was honest and forthright and he treated both myself and my wife . I had to work yesterday and I had my wife pick up the car yesterday. My wife raved about how the whole staff from Bo Watson to Ziv Baker and our sales rep Charles Lockhart, all went out of their way to show her everything about the car and how to maintain it and offered for us to come back anytime we had any questions or needed any refresher information in the future(the new car is so sophisticated it is hard to remember all of the features it has!!). I rarely get the opportunity to praise great service, but it is my pleasure to highly recommend Watson Chevrolet if you are needing a new car. Howard Steinberg DMD,MDS. More

Bad experience Recently had a very negative experience with the Internet manager and Mr. Watson. Called ahead and gave them all the details they needed in order to s Recently had a very negative experience with the Internet manager and Mr. Watson. Called ahead and gave them all the details they needed in order to save me a long drive to the dealership. They indicated there would not be a problem turning in a lease car early. Bottom line is there was a major financial issue with the early turn in. They could have saved me the trip by just being honest. I called later to explain my experience to Mr. Watson. He said he would call me back after looking into the situation. He failed to call back, a very short sighted decision. They have lost a future customer! Beware! I learned they REALLY don't care! More

UPSET CUSTOMER First of all I would like to say that the first time I purchased a car was Jan. 2012. I purchased a 2012 Malibu LT. I traded in a 2001 Sentra. I put d First of all I would like to say that the first time I purchased a car was Jan. 2012. I purchased a 2012 Malibu LT. I traded in a 2001 Sentra. I put down a large amount of money down, "12,000'. Mark did everything possible to get me the payment i wanted. He provided great professionalism, also excellent customer service. Mark went above and beyond for my wife and I. i was extremely happy with all that he did for us. I came back in 12/18/2014 with hopes of getting a new car. Salesman Luis Perez was the one helping me this time. My wife and I were trying to purchase 2014 LTZ. It was originally 39,645 mark down 20% for 31,716. I was gonna trade in my 2012 Malibu LT. Payoff was only 5,100. But things didn't go as planned. Luis Perez seemed rushed not really trying to work out a deal with us. We were in his office for about 10 minutes or less, I wouldn't call that trying to work out a deal. His professionalism was bad as well as his customer service. He was not very courteous or very polite to my wife and I. He didn't seem to want to listen or here what we had to say. He started with a high payment of $470.00 and only came down $10 from that. Then he said he would be willing to come down $10 more and that was all he he was wiling to come down. He started doing calculations on his phone and showing it to me as if iI didn't know how to add or subtract.That made me more upset. At this point I was so upset, I told him i was going to leave and to forget the whole thing. He seem upset that I wouldn't except his offer. So I asked him for my keys and left very upset, thinking that I can't believe I was treated this way. I honestly thought I was gonna walk out with a new car for Christmas. I understand I didn't have the money I had before to put down. But I don't owe much on my car. My amount owed is not upside down. I thought every customer was suppose to be provided with the same service no matter what. But I guess thats not the case with Watson Chevrolet. Because this bad experience, I probably will not continue shopping for a car or continue doing my oil changes there anymore. I did also have an issue with the service department too. I purchased the oil change with the tire rotation package. I noticed that they didn't rotate my tires when I got home. I knew because there is a little scratch on one of my rims and that same rim was still in the front. I just left it, I didn't want to have to wait or drive all the way back and waste gas. I did mention it the next time I went back. I don't like to complain but I just don't want to have to go though that bad experience with Watson anymore. I don't think anyone should have to put up with service like that. Being a former Manager of a company customer service was our number 1 priority. I treated all customer as if they were a guest. That's the way all customers should be treated no matter what. It shouldn't matter if a customer has more money or not. They should be treated with the same respect always......... More