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Watson Benzie, LLC
Benzonia, MI
37 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 37 reviews
October 18, 2023
So glad we found Watson Benzie, a great service department with knowledgeable, professional, friendly staff. The entire service staff have been great. Would highly recommend this dealership for sup department with knowledgeable, professional, friendly staff. The entire service staff have been great. Would highly recommend this dealership for superior service and customer experience. More
by Guy W
Employees Worked With
Kristi, Will, express service.
August 07, 2023
I went in for service and was told they could not even look at my car for three months. How is that at all useful for anyone needing service!? Got an appointment in Traverse City the next day and had the look at my car for three months. How is that at all useful for anyone needing service!? Got an appointment in Traverse City the next day and had the dangerous problem solved in two hours. Thanks for nothing! More
by none
Employees Worked With
no one would help me
July 13, 2023
Howard is the BEST salesman we have ever dealt with, honest and friendly. Nicki in finance goes beyond expectations in getting you the best interest rate. Can't say enough good things about these peo honest and friendly. Nicki in finance goes beyond expectations in getting you the best interest rate. Can't say enough good things about these people. More
by maryannmanke
Employees Worked With
Howard, Nicki
April 01, 2023
Had the best price on the vehicle we wanted. The sale and paperwork were super quick and easy. Being able to leave the dealership with the plate and tags was so nice. 10/10 would shop again. The sale and paperwork were super quick and easy. Being able to leave the dealership with the plate and tags was so nice. 10/10 would shop again. More
by jdrl
Employees Worked With
Derek Watson, Ben
December 31, 2021
Excellent service department. The advisors are friendly, good listeners and very thorough. The driver's window on my truck fell into the door one cold winter day. The dealership was busy, but they fit me good listeners and very thorough. The driver's window on my truck fell into the door one cold winter day. The dealership was busy, but they fit me in and fixed it in a couple of hours. Since then, all of our service work is done at Watson Benzie. More
by Hinterlander
Employees Worked With
All of them
November 23, 2021
Went in with a low tire possibly a nail or something, was told they had no time. I said to look at a tire? Fast lane attendant was very cold and impersonal. Refused me service, said come back tomorrow. I had told they had no time. I said to look at a tire? Fast lane attendant was very cold and impersonal. Refused me service, said come back tomorrow. I had until now been a loyal Watson customer. Went down the road to Tire Express (of which I had never been a customer before) which by now was approaching closing time. They were extremely busy and backed up also. HOWEVER, they understood my predicament, understood I was leaving for Thanksgiving and they took care of me right away. They found a nail, repaired my tire and had me on my way in about 10 minutes. Watson Benzie should look at this as the way customer service is supposed to be. (BTW, Matt (service manager) was not present today at Watson's). NOTE: Was contacted directly by Dirk Watson in reference to this situation.. We are very pleased with what he had to say and I will continue to be a loyal customer. This is and has been a really great dealership in both sales and service. I believe this was an unfortunate, isolated incident. Thanks Dirk for the call!. More
by JohnSedlock
Employees Worked With
Fast Lane Attendant
