Watertown Ford

Special Order Mustang GT Worked with Eric Langmead on special ordering a 2019 Mustang GT. Very laid back and low pressure guy, transparent about the process (allocation, wait Worked with Eric Langmead on special ordering a 2019 Mustang GT. Very laid back and low pressure guy, transparent about the process (allocation, wait time) and pricing and worked with me to get the best combination of discounts and incentives. Kept in touch about progress and provided me with resources to track the vehicle myself as well. Everything ended up exactly as specified, very satisfied with the experience and glad I went with Watertown Ford. More

Kenny, Mechanic Mechanics are always forgotten. But they are the ones who make it all happen. It’s almost like a chef in the kitchen. The server gets the tip. But wha Mechanics are always forgotten. But they are the ones who make it all happen. It’s almost like a chef in the kitchen. The server gets the tip. But what about the chef? I want to thank mechanic Kenny from Watertown Ford. Kenny did a great job replacing my fuel pump. Thank you Kenny! More

Great Service Center! The Headline: Watertown Ford Service Center (in Waltham!) is great! Knowledgable service. Dedicated staff who works hard to make sure you are 100% sa The Headline: Watertown Ford Service Center (in Waltham!) is great! Knowledgable service. Dedicated staff who works hard to make sure you are 100% satisfied. Friendly and fair managers. What more can you ask for!! I highly recommend www.watertownford.com The Details: I own a Ford Thunderbird convertible that needed its fuel pump replaced - a big and expensive service. Watertown Ford did the work, but surprisingly the vehicle still had problems after the repair. I was frustrated and the problem was a head scratcher, but Shane Carey, the service manager, went out of his way to make sure I was satisfied. I had to bring the vehicle back two more times, and he provided a complimentary loaner car for the duration of the service work. The vehicle needed yet another part and they took care of it all to make sure I was 100% happy and the problem was 100% fixed. Cam Irvine, the rental manager, was also friendly, professional and customer-service oriented. Thank you, Shane, Cam & Watertown Ford Service Center! More

Excellent Happy Customer watertown ford was great they worked with me and got me into the vehicle i wanted for a price it could afford awesome service great people. watertown ford was great they worked with me and got me into the vehicle i wanted for a price it could afford awesome service great people. More

Purchase New F-150 This is the 5th vehicle I've purchased from Watertown Ford and as with the previous purchases, I was completely satisfied with the experience. Everyo This is the 5th vehicle I've purchased from Watertown Ford and as with the previous purchases, I was completely satisfied with the experience. Everyone was professional and courteous through the entire negotiation process and they made the paperwork process quick and painless. I had my new truck the same day (Sat.). I strongly recommend Watertown Ford to anyone looking for a great deal. More

Commitment to Great Customer Service I worked with Mike O’Brien and Sam over course of two visits. There was no pressure to buy; the experience was all about finding a car that suited me I worked with Mike O’Brien and Sam over course of two visits. There was no pressure to buy; the experience was all about finding a car that suited me. While I didn’t find a car I liked during the first visit, my experience was so positive that I knew I had to come back. I did not even consider any other dealerships. I ended up buying a Focus. No pushing features on me, no hard selling warranties, just giving me what I wanted. Watertown Ford understands the customer and the value of creating a relationship with the customer. One last thing that demonstrates Watertown Ford’s generosity; as I had no car, I walked two miles to the dealership. They gave me a ride home and then delivered the car to my door a week later. I really appreciated it. More

F-150 Bliss Our family just had the best time buying a Ford F-150 Lariat and I wanted to make sure I gave credit where credit was due. (1) Wonderfully Communic Our family just had the best time buying a Ford F-150 Lariat and I wanted to make sure I gave credit where credit was due. (1) Wonderfully Communicative - Jason Lehner, the delearship manager, was amazing. Since we know little about cars but wanted to venture into truck ownership, we turned to a relative who is 1000s of miles away for help. This didn’t phase Jason at all. He answered every text, email and call with care and worked effortlessly with someone he never met in person. My relative is a bit of a hard cookie to crack so we were all impressed at how Jason was able to navigate the rapid fire questions and concerns. (2) Stellar Price - We did approach other dealers but Waterford Ford simply offered the best price for our custom order. We feel like we walked away with an fantastic price for a brand new 2018 custom Lariat order. (3) Straight Shooter - Jason never tried to sell us something for the sake of selling. We didn’t feel overwhelmed with the options or that we were making a mistake by not buying an additional feature. He was polite, listened and ensured we were comfortable with the order BUT we never felt pressured to take on more. The best part was when we finally went in the sign papers! Michael O'Brien, the manager emeritus, saw that I had kids in tow and offered to have the car sent to our home since we couldn’t bring it back on the same day. It made my life so much easier! Seriously. That small gesture made my year. And now I have a gorgeous new ride. More

New F-150 This was my second time leasing a truck from Watertown ford and it was easy as can be. Eric was very helpful and knew exactly what I was looking for. This was my second time leasing a truck from Watertown ford and it was easy as can be. Eric was very helpful and knew exactly what I was looking for. I have already recommended them to friends. More

2018 Ford Edge Purchase I recently purchased a 2018 Ford Edge from Watertown Ford. From beginning to end, Mike O'Brien was a very professional and competent salesperson. He I recently purchased a 2018 Ford Edge from Watertown Ford. From beginning to end, Mike O'Brien was a very professional and competent salesperson. He was able to help me with all aspects of the purchase, and I am enjoying my new car completely. We have purchased over a dozen vehicles from Watertown, and my husband looks forward to buying a 2019 Ranger once they become available. Thank you. More

Easy trade in to purchase I went in with a deal they sent me to trade in my current car. I was in the market anyway but was going to wait a couple months. The deal they sent wa I went in with a deal they sent me to trade in my current car. I was in the market anyway but was going to wait a couple months. The deal they sent was too good to pass up so I went in and later on that day after some excellent customer service from Sam I had a brand new Ford Escape. I highly recommend Watertown Ford. More