Watertown Ford

My wife and I sought out Watertown Ford regarding the desire to test drive a number of new vehicles. Mr. Abramson was very attentive to what our specific needs were. He was very friendly and attentive desire to test drive a number of new vehicles. Mr. Abramson was very attentive to what our specific needs were. He was very friendly and attentive to our questions. He was focused on what our desires were and never attempted to push us in any other directions. Mr. Abramson spent a good deal of time w/ us and it was a very low pressure visit. More

My wife and I have recently retired and were looking to upgrade to a new or pre-owned vechicle. We returned to Watertown Ford where we have previously purchased new and used vechicles. Al Abramson greeted upgrade to a new or pre-owned vechicle. We returned to Watertown Ford where we have previously purchased new and used vechicles. Al Abramson greeted us as we entered the showroom and took the time to listen to us explain our financial situation and needs. He showed us 3 different models of new and used cars to test drive so that we would be able to be flexible in our final decision. He connected us with Matt McGrath with whom we have had dealt with in the past. Matt worked hard finding us the best finace rates to make it possible to meet our budget needs. We felt that both Al and Matt couldn't have done more to make us feel comfortable and not pressued in making a final decision. More

My wife and I went to Watertown Ford just to look around. No plans to buy on the spot. Told this to Al right off the top. Just shopping. BTW first dealership visit for this purchase. Had done some web No plans to buy on the spot. Told this to Al right off the top. Just shopping. BTW first dealership visit for this purchase. Had done some web research. We worked with AL, He was great. Listened to our needs, not pushy at all, showed a few cars, he is very well informed. Gave us honest advice and perspective. Was very low key and funny. Not rushed. He has a great sense of humor and easy to talk with. We talked about options for cars. He suggested a few cars to look at. We did go in looking for a Ford Edge. We talked the Edge and the Escape. Coming from a LARGE SUV wanting to scale down a bit. We went for test drive, of course, wife drove :>. He was great on the test drive. Setup my Bluetooth phone to stream music over the sound system ...really cool. The My Ford Touch and Synch rocks. Loved the Edge. We talked about other Edge options on the lot but decided the SEL with Vista roof has everything we were looking for. Al was very thorough to explain the options and make sure that we felt good about the options and the car. We negotiated price and Al (and the Business Manager) was very reasonable and fair. We had a trade and they worked us on the trade. Felt very good after the negotiation, felt they really wanted to "earn" the business. No buyers remorse after the sale. ( I am big on buyers remorse BTW). We left on Saturday to think about and do a bit of research and had a few Qs for Al on Sunday. They held the car for us for a day. He was very responsive to our Qs. He came back with the answers that we were seeking and options for us. Can honestly say the best car buying experience I have ever had. Al was great, professional, informed and helpful. The Business Manager Matt was also great to work with. Again, very informed and not pushy. Got a sense of real honesty from the whole experience and desire to earn the business. First experience with Watertown Ford and off to a great start. More

Went to Watertown Ford looking to service my 2004 Escape and maybe look at a few newer used models, and drove away five days later with a 2012 upgrade. Al met me at my car when I pulled in and was able to f and maybe look at a few newer used models, and drove away five days later with a 2012 upgrade. Al met me at my car when I pulled in and was able to field all my questions and help me buy the car I wanted. The crew at this place seemed very knowledgeable about their product and were willing to work as a team to come to an agreement. It's only been a couple days but I'm loving the new car. More

Came in to look at Escapes and Fusions. Al was very knowledgeable on both vehicles. Once I decided on the Escape, he let me test drive multiple engines and even let me go to my house and park in the g knowledgeable on both vehicles. Once I decided on the Escape, he let me test drive multiple engines and even let me go to my house and park in the garage to make sure it fit. Once we began talking price, all and his finance person were very reasonable. Overall, a positive experience and would recommend this dealership. More

We stopped at Watertown Ford just to look for a car to lease or buy. It was our first stop, and we had planned to visit a couple of other places to compare products and prices. Al came out to greet us, lease or buy. It was our first stop, and we had planned to visit a couple of other places to compare products and prices. Al came out to greet us, and he was incredibly friendly and knowledgeable about leasing and purchasing. He listened to our needs and matched us with two cars which met our expectations. I especially liked the way he took turns focusing on each person in our family (there were three of us) to ask us what we thought about each vehicle that we test drove. He encouraged us to be specific about our likes and dislikes. He also did not rush us to make up our minds. He was relaxed and conversational and conveyed the sense that he really wanted us to be thrilled with whatever decision we made. We purchased the second vehicle that Al showed to us and did not visit any other dealerships. I hope the car is as great as the service we received. More

I went to Watertown Ford to purchase a car to replace my wife's 2005 Taurus which was totaled in an accident. My wife and I have owned Fords for over 20 yrs. We were looking for another Ford. We believed Pr wife's 2005 Taurus which was totaled in an accident. My wife and I have owned Fords for over 20 yrs. We were looking for another Ford. We believed President's Day would be a good time to replace the Taurus. Mr. Abramson was very kind and very knowledgable. We decided on a 2012 Escape after a test drive. I believe we were given the information we needed to make the correct choice. More

We came with a non committed idea of the kind of vehicle we wanted. Mr. Abramson listened to us and made an interesting recommendation. His rapport with clients is excellent. This is what we call great cu we wanted. Mr. Abramson listened to us and made an interesting recommendation. His rapport with clients is excellent. This is what we call great customer service, and great friendliness, and great overall experience. More

I came to Waterford Ford to purchase my new Ford Escape after having my other car for 9 years. My husband and I researched a few local Ford dealerships prior to attending Watertown Ford. We were very hap after having my other car for 9 years. My husband and I researched a few local Ford dealerships prior to attending Watertown Ford. We were very happy with the selection of vehicles, the prices, and the gracious assistance of our sales person Al especially for allowing us to come in after a huge Blizzard in our area. He helped us look for my Ford Escape and took us for a test drive in the car of my dreams. Although I loved the car the price did not fit our budget so he was able to look at his stock and find the car of my dreams in my price range!!! We made a great deal and I was able to take my dream car home a few days later. The service is absolutely impeccable from sales, to finance, to service/parts dept. It never once felt like I was being given a story or have a group of people selling me something I did not want or need. The staff is exceptionally attentive of my needs and geared everything towards it. This was absolutely the easiest and most pleasant way to purchase our new car!!!! I feel great to have chosen Watertown Ford for my vehicle purchase. The icing on top....I really felt like a VIP with my personal pick up ride from my job to pick up my new car!!! Thank you again Al. You, your co-workers, and team at Watertown Ford was absolutely great and you deserve constant KUDOS!!!! Thank you for making me feel like family and not just another customer. I absolutely love my Escape and all of my great amenities in it. Thank you Al and Watertown Ford for my dream car!!!!! More

We were referred in by Watertown Ford's participation in the Consumer Reports dealer program, which was a good initial indication. Upon arrival, we were paired with a clear expert on the car model we we in the Consumer Reports dealer program, which was a good initial indication. Upon arrival, we were paired with a clear expert on the car model we were interested in. That salesperson took the time for multiple model test drives. There was no "hard sell". I would heartily recommend this dealer! More