Watermark Ford Hyundai

Salesman was very personable and helpful with my new vehicle purchase. I’m very happy with my purchase and all the staff were great to work with. vehicle purchase. I’m very happy with my purchase and all the staff were great to work with. More

Quick Lane Service at Quick Lane was very good. Melanie always look out for me and is very professional. Part of the reason I return for service there is bec Service at Quick Lane was very good. Melanie always look out for me and is very professional. Part of the reason I return for service there is because of her. More

customer service above and beyond the standard My situation was unusual. I had recently lost my vehicle in an accident. I needed to find a replacement vehicle quickly and Watermark Ford made this h My situation was unusual. I had recently lost my vehicle in an accident. I needed to find a replacement vehicle quickly and Watermark Ford made this happen. I did not realize rental vehicles were available through this dealership, but this service definitely bridged the gap for me. I cannot speak highly enough about the professionalism of the staff and the level of customer service extended to me during this process. The vehicle I purchased was priced right and met my expectations completely. I could not be happier or more pleased with my car buying experience. More

Ford Expedition coolant flush and refill. The service at Quick Lane has always been very good and it was this time. I went in and they took me within 15 minutes and had me done within 45 min The service at Quick Lane has always been very good and it was this time. I went in and they took me within 15 minutes and had me done within 45 minutes. More

efficient,great knowledge of vehicle a speedy experience ,a quality I appreciate in a dealership. professional and courteous sales , mr. bierman was all of the above qualities desc a speedy experience ,a quality I appreciate in a dealership. professional and courteous sales , mr. bierman was all of the above qualities described. I feel as if watermark ford is an asset to southern illinois More

Everyone was helpful. Got me in the truck of my dreams. I can’t thank Everyone enough for all their help. So happy to be apart of the watermark family. can’t thank Everyone enough for all their help. So happy to be apart of the watermark family. More

MEL & HER CREW GO OUT OF THERE WAY TO MAKE THINGS HAPPEN ! MELODY ? and the staff go out of there way to get you in & out in a timely manner. I had an oil change & 4 tires rotated in 55 minutes, after a reaso MELODY ? and the staff go out of there way to get you in & out in a timely manner. I had an oil change & 4 tires rotated in 55 minutes, after a reasonable good car wash. I found that very satisfactory! Ray Dickens More

Highly satisfied! We were saving to get an RV but when we realized it would take too long we opted to get a bigger SUV instead. We traded in 2 cars plus money from our We were saving to get an RV but when we realized it would take too long we opted to get a bigger SUV instead. We traded in 2 cars plus money from our T. Rowe acct. The check from T. Rowe took a few days to get then had to wait another week for the bank to clear. In the meantime we drove a used 2016 Ford Fusion. We also bought a 2020 Hyundai Palisade. While driving the Fusion the engine light went off. Went to have it checked out, which took 4 days, and came back saying it needed a new engine. The dealer said they didn't want to sell it to us even though it would have been repaired had we decided to keep it. Instead we bought a 2018 Kia Optima. It was great that they let us drive them while the checks cleared and that they didn't hold us to buying the Fusion. Our last 3 vehicles have been purchased here and will continue to buy from this dealer. Highly recommend! More

Great service! Good Experience. We made an appointment and watched our car being serviced on the monitor above us. Mechanic mentioned wipers on back needed changing Good Experience. We made an appointment and watched our car being serviced on the monitor above us. Mechanic mentioned wipers on back needed changing but he asked first and we agreed. Thank you. More

First time with an appointment Good experience. I like the appointments (first time used). Friendly service. Cannot remember employees' names but they were efficient. Used Ford Good experience. I like the appointments (first time used). Friendly service. Cannot remember employees' names but they were efficient. Used Ford Pass points without any hassle. More