Watermark Ford Hyundai
Marion, IL
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Thank you for the great service. I has a deferential flush done on the front. It was done in a timely manner. The front desk is excellent and I would recommend them highly. I particul I has a deferential flush done on the front. It was done in a timely manner. The front desk is excellent and I would recommend them highly. I particularly like the fact that you give a discount to veterans. That is most useful. More
Owner Amazing I was treated like family. This is my 2nd Hyundai from Marion ford. Perfect as always Everyone was so nice. I love Pam and I feel like I'v Amazing I was treated like family. This is my 2nd Hyundai from Marion ford. Perfect as always Everyone was so nice. I love Pam and I feel like I've found a knew friend More
Great Customer Service Very friendly staff going the extra mile finding the vehicle that I wanted at a fair price. I have bought several vehicles from Marion Ford and highl Very friendly staff going the extra mile finding the vehicle that I wanted at a fair price. I have bought several vehicles from Marion Ford and highly recommend them to anyone. More
Helped out even when they were backed up with work. We were travelling south in on I57 on a road trip to Florida and thought we had a bearing going bad. It was Friday afternoon and every shop I called We were travelling south in on I57 on a road trip to Florida and thought we had a bearing going bad. It was Friday afternoon and every shop I called was busy and said they couldn't help. When I called the service department of Marion Ford, it was a different story. Despite having a full garage of vehicles to service Ryan offered to hope in the car to listen and help diagnose if it was a safety issue or not. After our ride, he had a mechanic, John, come for a ride to confirm our suspicion that it was a bearing going bad. After the test drive, they put it on a lift to pull off the suspected bad wheel to inspect. When they pulled off the cap covering the lug nuts, there were 6 loose lug nuts from another shop's work the day before. The loose lug nuts was likely the cause, but they still pulled off the wheel to inspect for further damage from the loose wheel. After securing the lug nuts and torquing to the factory specs (including checking the three other wheels), John took it for another test drive to confirm the issue was solved. I was impressed with their helpfulness and willingness to assist. They got our family back on road and headed back toward vacation. I was helpful to pay for the service, but they insisted that it was not necessary and even offered a car wash on the way out. Thank you Ryan and John. More
Oil change I had appointment for 2 o'clock and there were 13 people sitting there who had walked in. But they honored my 2 o'clock appointment for my oil chang I had appointment for 2 o'clock and there were 13 people sitting there who had walked in. But they honored my 2 o'clock appointment for my oil change and tire rotations. They got me in on time and out in about 35-40 minutes. More
Great service My appointment at quick lane was timely and I was greeted by as well as serviced by a friendly and what seemed to be knowledgeable staff. My appointment at quick lane was timely and I was greeted by as well as serviced by a friendly and what seemed to be knowledgeable staff. More
Best Price I found on the truck I wanted Comprared to other buying experiences, This was the smoothest without all the stuff a person does not want to deal with. I did my homework and had a l Comprared to other buying experiences, This was the smoothest without all the stuff a person does not want to deal with. I did my homework and had a list of what I wanted and we went from there. No high pressure. If there gad been I would have left. I won't put up with that. More
Great Experience Helpful and friendly staff. We had no issues and were extremely satisfied from arrival until we left. Staff answered all of our concerns. 5 stars! Helpful and friendly staff. We had no issues and were extremely satisfied from arrival until we left. Staff answered all of our concerns. 5 stars! More
Quick and easy Tom greeted us quickly and helped us efficiently pick out the car we wanted. We saw no need to haggle, so I cannot comment on that. Although there w Tom greeted us quickly and helped us efficiently pick out the car we wanted. We saw no need to haggle, so I cannot comment on that. Although there was a lot of paperwork, it was handled fairly quickly. We were given an introduction to the basic functions and opportunities to ask any questions. In addition we were assured any questions would be happily answered when they came up. All in all a relatively painless experience. More
Easy and unstressful. I had been liking for a vehicle for a while. One night while I was on your lot (right after closing) TJ Barthelman came out on his way home and handed I had been liking for a vehicle for a while. One night while I was on your lot (right after closing) TJ Barthelman came out on his way home and handed me a card. I was impressed that he didn't "high pressure" me. Said if I needed anything look him up. I came back during the day a few days later and was approached by a woman salesman. I told her I had already spoken to TJ and she went and got him for me. One thing les to another and I eventually bought the last 2017 Santa Fe the lot. Other than me having to spend my money everything was very laid back. I so appreciated this. More