Watermark Ford Hyundai

Work done quickly. At the time we purchased our 2014 Ford Taurus, my wife noticed that the rear driver's side taillight had condensation in it. An appointment was set u At the time we purchased our 2014 Ford Taurus, my wife noticed that the rear driver's side taillight had condensation in it. An appointment was set up to repair the taillight. We were told a new taillight would cost $850. All concerned felt that that was an exorbitant price, so the service department looked for a used unit. they did find one, and when the work was done, it was determined that since the light was defective when we bought the car, the dealership would take care of the cost. We also wanted to get the car serviced. Since we lived in Pinckneyville, it would have been another trip to Marion to get the car serviced. The young man we dealt with was very thoughtful, and moved a job around so that we could get the car serviced while we were there. The entire experience was very pleasant. From Pam Braswell, who sold us the car, to the service department, and Rine in particular, we were treated very well. Please pass on our thanks to your entire staff, who were asking if they could do anything for us. We had a very pleasant experience. Thank you. More

Excellent service. Efficient process. Transparent pricing. Michelle Laird, Chad Weston, and the entire team at Watermark are friendly, positive, helpful, knowledgeable, hard working and respectful. Mike Abs Michelle Laird, Chad Weston, and the entire team at Watermark are friendly, positive, helpful, knowledgeable, hard working and respectful. Mike Absher has created a work environment that feels like a big family. The team approach is evident in all aspects. I highly recommend Watermark to anyone looking for a vehicle. Respectfully, David W. Lawler More

Service and oil change They were Very helpful and efficient. I felt I was given extra care. I mentioned an upcoming trip and I left with no concerns . Thank you They were Very helpful and efficient. I felt I was given extra care. I mentioned an upcoming trip and I left with no concerns . Thank you More

Honest folks Like they way the the do it. Everything is out in the open. Everyone is friendly and helpful. Nice clean facility. Will go back again! Like they way the the do it. Everything is out in the open. Everyone is friendly and helpful. Nice clean facility. Will go back again! More

Perfect! Outstanding service, from top to bottom! From the service manager to the gentleman who gave me rides, it was a totally gratifying experience! Thank y Outstanding service, from top to bottom! From the service manager to the gentleman who gave me rides, it was a totally gratifying experience! Thank you all! More

experience let me start by saying im not a big fan of dealership repairs I once hd a Dodge Charger 1972 took it to dodge dealer for body work after an accident t let me start by saying im not a big fan of dealership repairs I once hd a Dodge Charger 1972 took it to dodge dealer for body work after an accident t sat in the yard for 10 days with the trunk lid off and 4 inches of snow and most of the chrome fell off in 3 days. took my explorer for recall they fixed that and gave me a list of 12 things to be fixed and basically told me I was stupid for driving it then called me every day for 2 weeks until I hurt their feelings and they gave up but I must say your dealership is great I came in with a problem they bent over backwards to help me they treated me like royalty Ryan in service is so thorough and understanding so helpful I can't think of enough words to praise him he took care of warranty work loaner cars and got my money back on a lease car. not to mention the work was great and thorough while I was waiting for repairs they checked on me several times to see if everything was good it felt like home I had major problems with the truck and now I must say it is great a hearty I am haaaaaaaaaaaapy with Ryan and all your people in the service dept again all I can say is thanks. Rod Bennett More

Brake issues Your service department is outstanding...this is the sole reason that we purchased our 2014 Edge at Marion Ford in the 1st place. We had a great expe Your service department is outstanding...this is the sole reason that we purchased our 2014 Edge at Marion Ford in the 1st place. We had a great experience with your service department on an issue with a transmission of a car purchased at Toyota and your service department was fantastic...still is because they completely covered the brake issues on our new/used vehicle that we just purchased. Thanks to Tommy and his crew for outstanding service!! More

Your people are thye best. Everyone of your staff cannot be more helpful.. They are outstanding in each of there positions. Watermark should be proud to have employees such as Everyone of your staff cannot be more helpful.. They are outstanding in each of there positions. Watermark should be proud to have employees such as these.. More

Stranded on I-57! Our van "bought the farm" on I-57 and five hours from home. T.J. and Jon were extremely nice and courteous. They got us back on the road in a very ni Our van "bought the farm" on I-57 and five hours from home. T.J. and Jon were extremely nice and courteous. They got us back on the road in a very nice vehicle. Thanks, T.J. and Jon! More

Body shop work Body shop is second to none. I live an hour away, and I drive to have all body shop work done at Watermark. Very accommodating with scheduling . They Body shop is second to none. I live an hour away, and I drive to have all body shop work done at Watermark. Very accommodating with scheduling . They always keep in contact me throughout the complete process. More