Watermark Ford Hyundai

Service Performed by Quick Lane and Repair Shop As part of my purchase of my new Truck mud flaps were to be installed. I got a call from the parts department that my mud flaps had arrived and I coul As part of my purchase of my new Truck mud flaps were to be installed. I got a call from the parts department that my mud flaps had arrived and I could schedule installation. I drove to the Quick Lane and as it was a busy morning I knew that my wait would be longer than usual, The Service Manager and her assistant kept me, as well as other customers, fully informed. When the installation of my Mud Flaps was scheduled the Technician discovered that, due to a change in configuration for the 2018 Truck it would be better if the body shop did the installation . This was coordinated, the truck moved to the body shop, and the Mud Flaps were rapidly and correctly installed. I can not say enough about the quality of service and the professionalism of the Managers and Technicians. I have traveled over 70 miles for over 12 + years to use the Quick Lane for service of my Trucks. This should tell you more that I could say in writing. This, as well as your sales person (Gary Sutton now Michelle Laird) is why I return. More

Watermark way is the best way! Watermark is as “straight up” as they come & I appreciate them valuing my time as much as I do! I also appreciate the HARRISBURG location. It’s good f Watermark is as “straight up” as they come & I appreciate them valuing my time as much as I do! I also appreciate the HARRISBURG location. It’s good for the community. Thanks! More

Great Experience Vert professional service. Sales person very knowledgeable, she listened to my requests and needs for a new truck and successfully found the truck tha Vert professional service. Sales person very knowledgeable, she listened to my requests and needs for a new truck and successfully found the truck that met my needs at a price I could afford. I return to Watermark Ford for the quality of the sales force as mentioned above and the excellence of the Service Department and Quick Lane. Once again Great Experience. More

Great service Got new tires installed. an oil change and new wiper blades put on while I waited. Only took a little over an hour. Great service in a timely manner Got new tires installed. an oil change and new wiper blades put on while I waited. Only took a little over an hour. Great service in a timely manner and at a cost that was less than anticipated. More

Great experience The sales person was nice and knowledgeable. The customer service (cleaning) of new truck was excellent, I would recommend Watermark Ford to anyone The sales person was nice and knowledgeable. The customer service (cleaning) of new truck was excellent, I would recommend Watermark Ford to anyone who is looking to purchase a new Ford truck. More

Diesel high pressure system rebuild after contaminated fuel Ford F350 D towed in after engine failure. Diagnosed as significant water in fuel. State Farm insurance brought in. Ryan and Tommy worked with me t Ford F350 D towed in after engine failure. Diagnosed as significant water in fuel. State Farm insurance brought in. Ryan and Tommy worked with me to get the major repair completed. Ford rental service set me up with a vehicle for the week. The staff answered all of my many questions and the mechanic on the job did a great job. More

Happy Top shelf all the way. Every time I’ve been there I find the customer service to be beyond what’s usually given. Highly recommend. Top shelf all the way. Every time I’ve been there I find the customer service to be beyond what’s usually given. Highly recommend. More

My stressful visit I am not a car shopper but with the recent event in my life I had to shop. They did awesome. They even let me cry in the office... I am not a car shopper but with the recent event in my life I had to shop. They did awesome. They even let me cry in the office... More

Great customer service Ever since I moved to Marion Illinois I stared taking my Ford Explorer to Watermark. It has great customer service and the people who work there know Ever since I moved to Marion Illinois I stared taking my Ford Explorer to Watermark. It has great customer service and the people who work there know what they are doing. They call you and let you know what the problem is and let you know the cost. They are genuine and loyal to their customers. I will continue to give them my business More

Regular Service Melanie, as always, was pleasant and efficient. She has the knack to put customers at ease even when they appear to have an issue. Service guy answ Melanie, as always, was pleasant and efficient. She has the knack to put customers at ease even when they appear to have an issue. Service guy answered my questions to my satisfaction. More