Washington Ford Inc.

The staff at the dealership were very courteous and dedicated. Smooth transaction. Thank you all. dedicated. Smooth transaction. Thank you all. More

Don was my service rep and explained all that needed to be done, answered all My questions and kept me in the loop on the truck’s progress. They isolated work that should be done to keep the truck running be done, answered all My questions and kept me in the loop on the truck’s progress. They isolated work that should be done to keep the truck running smoothly and keeping my family safe. Work was done timely and correctly. It’s my 3rd f 150 I’ve purchased and serviced at Washington Ford and will continue going forward More

easy to deal with ryan was very professional and helpful truck was cleaned up and ready on time, finance girl was also great truck was cleaned up and ready on time, finance girl was also great More

I could not be more pleased with the mechanic and service manager providing the service to my 2014 Ford Escape. I always receive the best service from Washington Ford because of the mechanic and service man manager providing the service to my 2014 Ford Escape. I always receive the best service from Washington Ford because of the mechanic and service manager. Thank you. More

It was a very good experience. C.J. was very helpful. Tracey was great. Getting me the financial help was also nice. Thanks. C.J. was very helpful. Tracey was great. Getting me the financial help was also nice. Thanks. More

Good experience in trade and purchasing vehicle Took longer than I expected or hope but worked out fine longer than I expected or hope but worked out fine More

Service department was great to deal with! Kevin was a great help with explaining the services my truck needed. Kevin was a great help with explaining the services my truck needed. More

Getting my truck serviced couldn’t have been easier! It was picked up and returned after! Thank you, Kevin! It was picked up and returned after! Thank you, Kevin! More

Great people- and prices are really good - this is the second vehicle we've bought here - will continue to be a customer! second vehicle we've bought here - will continue to be a customer! More

We recently brought our 2018 Explorer in for routine service, as well as to address an issue where the vehicle would randomly unlock itself — whether in use or parked. The technician determined that the service, as well as to address an issue where the vehicle would randomly unlock itself — whether in use or parked. The technician determined that the wireless keypad was faulty. Kevin explained that we had two options: replace the keypad or simply disconnect it, and either option would resolve the issue. Since replacing it came with a higher cost, I opted to disconnect it for now. What I didn’t know at the time was that Kevin had taken the initiative to reach out to Ford on our behalf — and thanks to his efforts, Ford agreed to cover the cost of a new keypad under warranty. Kevin has been our service advisor for all of our Ford vehicles over the years, and I can honestly say there’s no one I trust more with our cars. He truly goes above and beyond, always taking pride in providing an exceptional service experience. Thank you, Kevin, for everything you do for the Graves family. It's always a pleasure doing business with you and everyone at Washington Ford. More