Wasatch Front Kia

What a joke of a dealership How shall this review start? I bought a 2016 vehicle in May, so brand new. Well, if you like an honest company and good customer service, I can ONL How shall this review start? I bought a 2016 vehicle in May, so brand new. Well, if you like an honest company and good customer service, I can ONLY recommend you go elsewhere. If your heart is set on a KIA, which at this point I will recommend KIA to absolutely NO ONE, please, take the 10 minutes and drive to the next closest KIA dealership. Wasatch KIA is run by a bunch of arrogant self-entitled f***s who don't care about you, they only care about your money. My car had problems and I was trying to get the warranty to cover it, it took over 3 weeks and I had to make almost every single call even when I was told I would be called by several people several times. Well, Wasatch KIA has been rather blatantly rude about my car being there for 3 to 4 weeks because I was waiting on KIA to get back to me about the warranty. They even threatened to charge me a fee only 3 days after I got told that the warranty wasn't covered, 3 DAYS!!!! They take over 3 weeks to respond and wont even give me 3 days without a threat of charging me a fee. Plus, I'm pretty sure it was just their technicians who said there was nothing wrong. 11 years and 0 accidents kind of puts me at the advantage for being right. Secondly, they want to charge $200 for a steel rim!!!! They said that was cheap and already marked down... xxx!!! I will tell everyone to NEVER buy a KIA, the brand is ruined for me. My mother drives one, my late father drove one, they LOVE them. But after this xx I will NEVER recommend them to anyone. I've already told 4 people to never buy a KIA, and I'm sure they will remember that in the future. Wasatch KIA with their great customer service couldn't even manage to make a $1384 bill under $1250 for me for insurance reasons. The funny thing is, they had a $69 service I didn't even need, so they couldn't knock off less than $100 to make that much money. I manage several restaurants, I know how customer service works, I know out of that 1384 that about $800 is straight profit, but they cant bother to lose about $70 to make more than 10X that amount! What a joke of a company... To top it all off, I was talked down to the entire time and treated pretty much like crap. They knew I have no leverage and they treated me exactly like that. I'll take my car somewhere else just so they don't get my service anymore. Look through their reviews, you'll see a lot of honest people telling you how unhonest they are. Go somewhere else please. More

Made buying a new car super easy!!! My daughter and I went in the other day to purchase her first vehicle. Shaydin helped us and man he made everything go smoothly. He was personable, co My daughter and I went in the other day to purchase her first vehicle. Shaydin helped us and man he made everything go smoothly. He was personable, courteous, honest and knowledgeable. Because of my experience I now recommend Shaydin and Wasatch Kia to anyone and everyone. More

Amazing Love his place there always friendly and have good deals your go to man is Javier Escobar he's amazing would definitely recommend it to ppl Love his place there always friendly and have good deals your go to man is Javier Escobar he's amazing would definitely recommend it to ppl More

Horrendous customer service Please take the advice of most of the reviews and avoid this dealership at all costs. I recently purchased a new Optima from them and had the worst ca Please take the advice of most of the reviews and avoid this dealership at all costs. I recently purchased a new Optima from them and had the worst car buying experience of my life. Half of the words that came out of every employees mouth were outright lies. From the specific lies about features of the car to charging us $400 for their pointless rear brake upgrade they put on all cars to charging us just to get a key for the car. I will never buy from this dealership again. If you need a Kia then head further south, you absolutely will not regret it. More

Very Surprised I had a total loss on my previous car and the settlement came faster than I anticipated meaning i had to turn in my rental car the next day. (SURPRISE I had a total loss on my previous car and the settlement came faster than I anticipated meaning i had to turn in my rental car the next day. (SURPRISE) I have had a few friends recommend Kia as well as the Cutrubus automotive group. So after work I drove a few other cars before heading to Kia I wanted to be sure it was what I wanted. I arrived and kevin introduced himself to me. I explained my situation with credit (I had just bought a house and used my credit cards to buy furnishings so I was a lot lower score than I typically am) He pulled in the sales manager who promptly went over my needs in a vehicle had Kevin pull up a few options based on our financial discussions. He explained to me that my score had me posting 11% for a loan but he found a way for me to lease a brand new 2015 for half that rate. I drove a used Sportage then I drove the new one. I am glad made the choice to come to Wasatch front I was transparent and the completely reciprocated. Last but not least I walked into finance waiting to get the gates flooding open different numbers than we discussed or hard sells on extra crap I couldn't afford. To my surprise I sat down and explained that they had secured the numbers we agreed on on the sales floor. He then had me sign required documents which he helped explain in detail what I was signing before I signed. Finance was a breeze I was in and out in under 15 minutes (in the past I think i averaged 50 minutes? ) More

Worst Experience Ever This was absolutely the worst car buying experience of my life! If I could give zero stars, I would. My transaction was full of misrepresentation and This was absolutely the worst car buying experience of my life! If I could give zero stars, I would. My transaction was full of misrepresentation and unethical business practices on the part of the dealer. This review is long – I have a long list of issues with Wasatch Front Kia and if you are considering purchasing from them, read the whole review. I bought a used vehicle in December 2015 from Wasatch Front Kia. First, there was a smoke smell in the car when we test drove it. I told the salesman that if we were going to buy the car, they would have to treat the smell. He agreed that would be part of buying the car – we even both signed a conditions paper for this, although they never gave me a copy. The smoke smell was supposed to be resolved before we picked up the vehicle. It was not, but they promised they’d take care of it that week. It took me over 10 phone calls and nearly 4 weeks to resolve. Second, the face of the contract doesn’t add up. Line 1 is purchase price of the car. Line 2 is for their pulse system (see #4 below for more on that). Line 4 had “Autoqual” but no amount. Line 6 said add Lines 1-5. Line 6 does not equal the sum of lines 1-5. In fact it is $448 higher than the amounts stated on the face. The first time I asked the finance manager on the phone, he told me that the charges were a bunch of miscellaneous AutoQual related charges, but would not elaborate on what those were. Later, on a different phone call, he told me it was a 2 year AutoQual interior warranty. I have asked for a WRITTEN detail/explanation of the $448 charges on multiple occasions and none has been provided. I have made my request both verbally and in writing. Each time I talk to someone about it, I get a different story. I never agreed to a 2 year autoqual warranty. I don't want it. I was not told about it. I was not given an option to decline it. The amount was not disclosed in writing on the contract, yet I was charged for it = Misrepresentation, hidden fees, and unethical business practices. I requested a refund for the $448 – funny that this request is what they choose to respond to in writing –we cannot refund the charge. No other explanation, still no written description of what the charge is for, still no real reason why it isn’t shown on the face of the contract, just “no”. Third, when I sat down to work out the details of purchasing the vehicle, the sales guy wrote $14k on a paper, crossed it out and wrote $13k and told me that he’d taken $1000 off the price. The vehicle was listed online on KSL’s website at the time for $13k = Misrepresentation and unethical sales tactics. Fourth, the sales people told me that all their cars come with the pulse system on the center rear brake light. They said I simply needed to sign a paper. They did not disclose the price tag of $399 nor did they disclose that this was an optional item. When I saw the charge on the contract they told me I’d already signed and agreed to that. = Misrepresentation/unethical sales tactics Fifth, the face of the contract quotes Utah state law: “If seller is not able to arrange financing within the terms disclosed, then seller must, within seven calendar days of the date of sale, mail notice to the purchaser that he/she has not been able to arrange financing. Purchaser then has 14 days from the date of sale to elect, if purchaser chooses, to rescind the contract of sale, pursuant to section 41-3-401.” The contract of sale was dated 12/11/15. Why then, did I receive a letter dated 12/31/15 stating “we are sorry to advise you that we cannot provide credit to you at this time or that we cannot provide credit on the terms you requested.”? The letter arrived in my mail on January 8, 2016. When I talked to the finance manager he stated that the letter was simply system generated and that I had nothing to worry about. I wonder if the rejected credit application goes out to all their customers or if something was up with my loan. Either way, it doesn’t appear that either their system isn’t set up to follow the law (letter dated 20 days after contract vs. 7 days per the law) or their system is garbage that sends out unnerving letters to customers that state their credit application has been denied. Also, nowhere in the letter did they explain that I could elect to rescind the contract of sale due to the rejected financing – at that point I would have taken the car back and put it on them, but the overall 21 day period per the law was over. A letter from the credit union with my approved financing arrived January 12, 2016 – a full month after the date of purchase. Sixth, last week I had to put new rotors on the front of the vehicle because the brake system was grinding them to pieces - the same braking system Wasatch Front Kia represented had just been checked over and mostly replaced by their shop when I purchased the vehicle. The shop I did take my vehicle to (who I know and trust) indicated and showed me that a very cheap plate had been installed and had failed and there was severe rotor damage. Most people don't expect there to be significant problems like this within 3 months of purchasing a vehicle from a dealer, especially in an area they represented had just been worked on. I will never do business with any Cutrubus owned company again and I intend to share my bad experience with others in every way I possibly can. MVED complaint for misrepresentation and BBB complaint for unethical business practices/hidden fees goes out next week. More

Better deal than expected! I knew exactly what I wanted and Spencer Juarez helped me find the exact car to meet my request! Financing was easier than I thought and the interest I knew exactly what I wanted and Spencer Juarez helped me find the exact car to meet my request! Financing was easier than I thought and the interest rate they gave me was so much better than I had anticipated! I love this new car and IF I was going to get another car I'd go back here in a heartbeat, however have what I want now! Thanks for excellent service! More

Worst Customer Service ever! Long story short, my 2014 had a manufacturer defect, which my car IS still under warranty. I took it here to get it fixed, they told me it'd be 5 days Long story short, my 2014 had a manufacturer defect, which my car IS still under warranty. I took it here to get it fixed, they told me it'd be 5 days, this being the only way to get around i asked about a rental/loaner, since it was under warranty and all, well apparently they don't pay for them? Which made no sense to me, so I made few phone calls and was referred to Young Kia whom had a rental waiting for me that night even though they didn't get my car until the following day cause Wasatch Front Kia wouldn't put my car back together that night. But the way Mark IN service talked down to me and made me feel like the problem was my fault was horrible customer service. I will never go there again and I will pass my experience on to everyone I know. More

In 2 years of going here, I've never been impressed In the two and a half years since I've bought my car here I have never been happy with the service. They never informed me of when I needed to do the In the two and a half years since I've bought my car here I have never been happy with the service. They never informed me of when I needed to do the big maintenance checks for the fuel injectors or anything else. Every time I've called to schedule an appointment they are "completely booked for the next week so can we put you in two weeks from now". When they took the badges off my car to put on the others I purchased from them they completely chipped the paint on my car and never said anything about chipping it, I'm sure because they hoped I wouldn't notice... When I noticed this happened right after they put them on they said "we order you a paint pen and you'll get it in 7 days so you can fix it" they never offered to fix it, I had to fix it myself. They're customer service sucks and I will never go here again, far less recommend people to go here, I will tell them to avoid them completely and go somewhere else because they're service is far from acceptable. After going here for two years thinking "it will be different this time", it never has been so I'm done giving them my business More

Pretty Good Went down there from Cache Valley to just look. My sister has a KIA Sorento that I have rode in several times and I love her car. Bought a KIA Sorento Went down there from Cache Valley to just look. My sister has a KIA Sorento that I have rode in several times and I love her car. Bought a KIA Sorento 2016. Was wanting to trade my 2007 Ford Escape but they were only going to give me 2700 for it. Sold my car myself in 3 days for $5000. Overall experience was good. More