Warrenton Toyota

Outstanding service from the minute I walked in the door! Had the vehicle I wanted at the right price and drove away completely satisfied. Had the vehicle I wanted at the right price and drove away completely satisfied. More

Terrible, service. Lazy. Do not even check oil liers The service department is horrible. On two occasions for regular maintenance on my wife's Prius they didn't not top off oil but marked on the chart th The service department is horrible. On two occasions for regular maintenance on my wife's Prius they didn't not top off oil but marked on the chart that the oil was checked and full. It was not checked and it was low on oil. Fortunately I don't think the engine is burned up. On a second occasion I went in to have a key made and the service representative was too lazy to check whether there was a chip in my key or not. He claimed there was and it would cost $130 to have a key made. I called USA Toyota they said there was no chip and it cost $3 to have a key made at the hardware store. The dealership is horrible I wouldn't trust them further than you could throw a wet paper towel More

Horrible Experience with Financial Manager My husband and I came into the Toyota Dealer ship yesterday. The Financial Manager Marcie, was very rude, disrespectful and condescending. She rolled My husband and I came into the Toyota Dealer ship yesterday. The Financial Manager Marcie, was very rude, disrespectful and condescending. She rolled her eyes and showed a clear sign of not being in the correct profession. Every salesmen was very nice and helpful. However, the attitude of the financial manger cost the salesmen and company a sale of a brand new car. We went with all the intentions of purchasing and signing, until we were treated horribly. I feel like this issue should be addressed before the company losses more profits in the future. If you are looking for a Toyota, my suggestion would be to look else where. Other then the Toyota dealership in Warrenton. More

The way a dealership should be First and foremost, I am a Toyota fan. Living in Northern Va I have many options on where to purchase and service my vehicle. I choose to use Warren First and foremost, I am a Toyota fan. Living in Northern Va I have many options on where to purchase and service my vehicle. I choose to use Warrenton Toyota because they a professional, respectful of my time and never let me down. In a world of craziness it is nice to have confidence in a car dealership. Warrenton Toyota has my confidence. Excellent sales team and Tony in service is first class! More

Refused to sell a car I wish I could give zero stars because they didn't even earn 1. I inquired about a rather rare used car and made an offer just $300 lower than their I wish I could give zero stars because they didn't even earn 1. I inquired about a rather rare used car and made an offer just $300 lower than their asking price, they said no, so I committed to paying 100% of their asking price. I offered my credit card information to hold the vehicle as I was an out of state customer. The salesman took my credit card info and said he would hold the car until I arrived which was to be 24 hours from our conversation. After no response during the day, I called and asked for the sales manager "Steve". He said "we will not hold a car for anyone". I said, I don't want you to hold it, I am buying it site unseen. They had my credit card info and all they needed to do was to charge the deposit and write a bill of sale. I changed all my plans for the week to drive down and pick up the car. Later in the day, Steve calls back and said they had someone else interested in the car and he was on his way into the dealership. So basically, they were "holding" it for someone else, but wouldn't hold it for me. Steve said he would call me back "either way" to inform me about the availability of the car. He did not even have the decency to call back. He said they wouldn't take my deposit because I could cancel the transaction up to 30 days after the charge. So this tells me 2 things, they don't trust their customers at Warrenton Toyota, or they sell junk used cars that cause people to reverse charges on their card. I told him I could pay cash for the car if needed, but still they refused to sell it to me. They have shown poor customer service, lies, and two completely different stories coming from sales people and managers. Don't waste your time with this dealer, they don't trust CUSTOMERS are exactly why negative stereotypes follow deceitful used car sales people like Warrenton Toyota. As a bonus, I told Steve I would be telling my story to the BBB. His response? "Then I diffidently won't sell you the car". Classy!!! More

Excellent experience From start to finish was excellent. Steve Cox, Angel and Marci were great! I worked as a comptroller for dealerships for over twenty years and I highl From start to finish was excellent. Steve Cox, Angel and Marci were great! I worked as a comptroller for dealerships for over twenty years and I highly recommend Warrenton Toyota. More

"Excellent experience" Angel was a great salesman, professional and not pushy. The finance department was also professional and efficient. Overall a great experience, woul Angel was a great salesman, professional and not pushy. The finance department was also professional and efficient. Overall a great experience, would definitely recommend this dealership. More

A good experience Chad, our salesman, was very knowledgeable and friendly. Not at all pushy. We were given great customer care and found the van that we liked with ev Chad, our salesman, was very knowledgeable and friendly. Not at all pushy. We were given great customer care and found the van that we liked with even more than we expected. More