Warren Henry Jaguar/ Land Rover North Dade

Service Appointment May 24, 2019 Service appointment I made a service appointment for my 2019 Land Rover Sport inControl software upgrade to be performed on the radio tw May 24, 2019 Service appointment I made a service appointment for my 2019 Land Rover Sport inControl software upgrade to be performed on the radio two weeks ago.  the day before my service appointment, I received a text and phone call from Warren Henry Land Rover customer service reminding me of the appointment.  After sitting in the the lobby for 20 minutes the service rep directed me to the adviser’s office who told me that they will not be able to look at my car for another week because they are over booked.  I asked her why they made my appointment for today. And why would customer service call to confirm my appointment the day before and not reschedule for a later date if they were overbooked ?  Her answer was "I am sorry!!!"  I asked if they could give me a loaner for the week while my car was being serviced her answer was "no, since I did not purchase the vehicle form Waren Henry we can not accommodate you with a loaner".  Accommodate? I just wasted 1.5 hours and all they could say is "I am sorry".  Extremely poor customer service, I will never buy or service a car at Warren Henry More

They are not Accommodating unless you’re white Made an appointment for my 2018 Jaguar F Pace after being told to have a seat in the lobby my service rep will be right with me I was then called to t Made an appointment for my 2018 Jaguar F Pace after being told to have a seat in the lobby my service rep will be right with me I was then called to the office by the service consultant who ask me if I bought my car there I told him no he then ask how do I plan to get home because my car won’t be done for a few days I then ask if they have a loaner he told me not for me but for customers who bought their car with warren Henry I told him I bought 2 cars there but after the poor service I have received I bought my F Pace at Fort Lauderdale Jaguar they are the Pilar for customer service I only went there because of the proximity from my home I took my car then left . They always treat their customers as second class citizens at warren Henry I would never purchase or service another car there my other cars I also service at Fort Lauderdale with no issue or complaints maybe you need to find out what customer service class they take and send your whole Dealership there you guys are a disgrace if I could give you no star reviews I would More

BUYER BEWARE Worst dealership i have encountered in 30 years Today services (check engine light) - it would take take 7-10 days as they are really backed up Worst dealership i have encountered in 30 years Today services (check engine light) - it would take take 7-10 days as they are really backed up. Why then are u making appointments, NEVER AGAIN this is the 3rd time i have had a bad experience with them in the last 6 months - BOTH service and Sales - stupid me did not learn from my past experiences More

Liars and terrible customer service DO NOT BUY FROM THIS DEALERSHIP!! They are liars and don't respect their loyal customers. I was called because my new car was ready to pick up, went t DO NOT BUY FROM THIS DEALERSHIP!! They are liars and don't respect their loyal customers. I was called because my new car was ready to pick up, went there made all the paperwork and the manager showed up in the last minute and said that the care was sold to someone else. They didn't care. They didn't do anything to address the issue. TERRIBLE CUSTOMER SERVICE More

Scheduling wait service After 40 mins. being passed from north Dade Land Rover to south Dade Land Rover trying to book a service appointment I clearly expressed the reason fo After 40 mins. being passed from north Dade Land Rover to south Dade Land Rover trying to book a service appointment I clearly expressed the reason for my appointment. I schedule an appointment to wait and have to deal with Pierre, amongst other times telling me sorry the vehicle has to stay , u can’t wait on it and their is 150 vehicles ahead of u. So I ask then why they made my appointment, so he responds they made a mistake , which is typical. I decide to leave and immediately call north Dade and wet palm Land Rover and they accommodate me instantly. The sheer stupidity in communication in south Dade is mind boggling. This isn’t a Toyota dealership but sure feels like it. More

BULxxxx I went to the service department this morning to change my breakpats w/o an appointment cuz it was and emergency , the next app available is for sep. I went to the service department this morning to change my breakpats w/o an appointment cuz it was and emergency , the next app available is for sep. 26 and I can’t wait is too many days . First they don’t have car available for walkings , and second they don’t chance any part of is not from the manufacture according to the services manager . My question is , this is my car or your car ? Manufacture break are so cheap and they spread a lot of dust. Is not making sense , I DO NOT RECOMENT THIS DEALER SPECIALLY THE SERVICES DEPARTMENT ! Always is the same xxxx with those guys ! Seriously I’m so regretful ti have a car with them . More

5 stars Lainey was our contact person at the dealership. She was very straight forward with everything. Lainey went above and beyond for us. Had a great exper Lainey was our contact person at the dealership. She was very straight forward with everything. Lainey went above and beyond for us. Had a great experience which is not common at most dealerships. Thank you!!! More

Excessive labor cost Just took my car there for a 35k service. They charge almost 2k for a regular service. 600 usd in parts ( overpriced) and 1.2 k in labor. The Servi Just took my car there for a 35k service. They charge almost 2k for a regular service. 600 usd in parts ( overpriced) and 1.2 k in labor. The Service representative was extremely pushy. More

Good Service! Claudio was great but the car wasn’t ready at the promised time! Other then this no complaints. Got a free loaner and everything was good! Claudio was great but the car wasn’t ready at the promised time! Other then this no complaints. Got a free loaner and everything was good! More

A true leader in the luxury vehicle market I’ve brokered a few vehicles now through this dealer and I have to say they are a cut above the rest. Great inventory with superb pricing. Reggie at t I’ve brokered a few vehicles now through this dealer and I have to say they are a cut above the rest. Great inventory with superb pricing. Reggie at the used center was professional, knowledgeable and extremely accommodating. Reggies many years in the industry really shine with his truly amazing service. More