Warren Henry INFINITI - Service Center

Your service department has had my car for going on 3 months now for the same complaint. I purchased my car in 1999 brand new, I love that car looked forward to retirement to buy my dream car. I visited months now for the same complaint. I purchased my car in 1999 brand new, I love that car looked forward to retirement to buy my dream car. I visited you service department until 2005. I had finally tolerated all I could from your unprofessional employees, cashiers, services consultants (which are the worst) and your unskilled Technicians. I had such a bad experience I pledged never to go there again. I spoke with everyone I could with no serious concern from anyone at your establishment at that time in 2005. I them wrote a letter to the makers of your infinities. After six years I canceled three appointments with your services before deciding to take another chance with you. I thought they have to be better after six years. My car drove like a new car until I took it to you July 28, 2011. I love that, always keep parts and service up to date. I didnot detect a problem with the car because it drove perfectly to me, but the engine light continued to come on and stay on even after being checked and minimal sevice done else where. This is why I ended up at Infifniti. First visit spoke with Jose Mendoza, who is unable to give you his undivided attention when trying to give history of car problem. No immediate feedback as I waited 21/2 hr for loaner but initially I thought I was waiting for them to check the car and give me some idea what was wrong. I received a call about a week later stating it was my STARTER responsible for the engine light and Jose stated " I promise you the engine light will not come back on again, but the technician have to test drive it and he won't because the brakes are so bad". I relucntantly said OK to the repair of the starter, brakes and alignment which I was told was necessary. Pd for repairs. Returned the car, engine light still on. Days later Jose called to tell me a number of different causes the light was on which he said would be about another$1,700.00 to repair. The anger arose after he told me it was the starter, because my car would'nt start. I said, that is a blatant lie. I didn't want to talk to him anymore after lying and what else was he lying about, I nerver could speak to the Techs after 3 different ones found something different. Bottom line you still have my car today 9/17/11 for the third time for same complaint. I went to Warren's Office on Wednesday to request an appointment with him. I have paid infiniti $4,461.46 ( money I was trying to hold onto for my homeowner insurance). I was deperate for the car to be in tip top shape because I had planned to caravan to Washington prior to the earthquake. But my car was not repaired. Now the AC does not work, car JUMPS, it's in consant motion and THE ENGINE LIGHT IS STILL ON. This is not the full story, my commuication with Jose and Richard is not completed listed here but entered in my complaint with Miami-Dade Consummer Service Complaint. I plan to meet with Warren, I feel that infinity stole money from me. They destroyed my dream car and charged me a retiree for services not rendered. I will meet with anyone of authority as long as I still meet with Warren. Infiniti autorities let me down in 2005. You can pull my records for service and complaints from 1999- 2005. Hope to receive a response soon. More

Dealership and specifically service "consultant" are an insult to the Infiniti brand. Upon my first visit for service, I stood in the service area for 10 mins without being acknowledged "consultant" are an insult to the Infiniti brand. Upon my first visit for service, I stood in the service area for 10 mins without being acknowledged. Many other customers were taken ahead of me, as I stood quietly in front of the consultant's office. Did I mention I had an appointment? After leaving the dealership with a loaner, I was promised a status call later in the day. Still waiting. I called back the next day and was transferred from the operator to the service desk and back to the receptionist, none who knew where anyone was. This was AFTER leaving a very detailed and specific message with the service "consultant" to return my call placed much earlier in the day. No excuses, no explanation for the absence of communication. Just come get your car and pay this amount. Service consultant "greeted" me and "urged" me to give me an excellent rating. Yeah, right. Pleaded with me to do so. Ridiculous. 2 weeks later I returned for the same identical problem and was treated equally as bad. Zero customer service. Zero communication. Zero personal skills. Zero representation of the luxury brand name. Embarrassing. "Consultant" was irresponsible in his advice, intolerant, impatient, and non-responsive. I would have rather been talking to Joe and his used car dealership, minus the cheap tie. Overall, EXTREMELY disappointed. DO NOT GO HERE FOR SERVICE. NO COMMUNICATION. POOR CUSTOMER SERVICE. AWFUL SERVICE CONSULTANT. AVOID AT ALL COST. More