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Warren Henry INFINITI
NORTH MIAMI, FL
538 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 538 reviews
April 12, 2012
After the deal was confirmed with the sales person, finance person suggested to close the deal next day as it was late in the day and it seemed reasonable. Next day when I went to the dealer they waste finance person suggested to close the deal next day as it was late in the day and it seemed reasonable. Next day when I went to the dealer they wasted my 3 hours and then at the end of day said it is too late and not all the banks are replying and without giving me a detailed explanation asked me to come 3rd day. Very good, I went to dealer on third day and they started the process after 90 minutes putting me in waiting room. When the deal papers were made , I found out the specifications of the car as confirmed during the deal were changed. So I called the sales person Mario, who agreed that the specifications are not he same agreed upon, but still the manager Ismith will not change the specification and so after three days of back and forth, I have to cancel the deal due to lack of trust in dealer and poor customer service. ( I felt it like hiding complete information, from customers. More
by I suffered
Employees Worked With
Ismith, Mario
January 31, 2012
Our leasing experience was a great one! Juan was very helpful; he answered all our questions and very patient. Saqib was very knowledgeable, friendly and efficient! Overall we got superb service!! I w helpful; he answered all our questions and very patient. Saqib was very knowledgeable, friendly and efficient! Overall we got superb service!! I will definitely recommend Warren Henry to everyone interested in leasing or financing. Thanks guys!! More
by lissette72
Employees Worked With
Juan Cruz, Saqib Sakrani
January 20, 2012
Wonderful experience. EVERYONE was friendly and welcoming without being overbearing. The staff and in particular, Giovanna (Sales Person), Ismet (Sales Manager)and Saqib (Finance Manager) were terrific. They without being overbearing. The staff and in particular, Giovanna (Sales Person), Ismet (Sales Manager)and Saqib (Finance Manager) were terrific. They went out of of their way to make my experience as positive as possible. After the sale was complete, Giovanna made sure I understood everything in my car and was extremely patient in doing so. Overall, a very positive experience and HIGHLY recommended. More
by MarkBaranek
Employees Worked With
Giovanna, Ismet, Saqib
January 02, 2012
In December 2011, I purchase an FX35 2012 from Warren Henry Infiniti dealership, it was a wonderful experience. The customer service was excellent, everybody was very friendly, professional and making su Henry Infiniti dealership, it was a wonderful experience. The customer service was excellent, everybody was very friendly, professional and making sure that I as a customer was happy. The sales manager Ismet is such a courteous, professional, genuine person whose goal truly is to make every customer happy. His focus is truly customer satisfaction for he made every effort possible in making me have the car of my dream. Yolanda and Geovanny you guys are the best! you went above and beyond in getting my old car towed to my house and getting me the best interest rate in financing. Thank you guys for your kindness, patience, and diligence. I would strongly recommend this dealership above all others for i have gone to some of them prior to Warren Henry's, the experience was not positive. I urge you to visit their dealership and meet their manager Ismet and you will understand why you would not walk away without the car of your dream and a smile on your face. Ismet Thank you for making my dream come true Marie JL, NMB More
by mariejl
Employees Worked With
Ismet, Yolanda, Geovanny, Ismet Yagci
December 10, 2011
Exceptional customer service and meeting our needs with ease and satisfaction for a second time in a row since the last 2,5 years! Great team work performed by the sales manager and the sales consultant. T ease and satisfaction for a second time in a row since the last 2,5 years! Great team work performed by the sales manager and the sales consultant. They could not have been more professional, pleasant and helpful. No problem deal and we left the dealer with a great car! Nice, nice, nice!!! Thank you to Giovanna and Ismet! Our son (5,5 years old ) says we have the coolest car ever, and we know it is because we got the coolest sales consultant and the coolest sales manager! Thank you again! More
by bershanv
Employees Worked With
Ismet Yagci
November 29, 2011
I have completed my 3rd service already and all my experiences have been good ones. From the service porter to the service manager everyone was very attentive and helpful. I look forward to the contin experiences have been good ones. From the service porter to the service manager everyone was very attentive and helpful. I look forward to the continued quality service. More
by Abecohen27
Employees Worked With
Richard and everyone else that helped me.
November 29, 2011
Bought my car here in July 2010. Service department sucks! Interior top was rattling and they left grease on the seats, and greasy fingerprint marks on the white headliner. Second time I brought it the sucks! Interior top was rattling and they left grease on the seats, and greasy fingerprint marks on the white headliner. Second time I brought it there for the 2nd free oil change they left me sitting there for 30 minutes on 2 separate days past my appointment time. When you call the service line to make an appointment which is a third party they dont send the info to the dealer. I avoided them for a long time but finally went back the other day to get the oil change and request scratch repair. They told me over the phone it was $130 for the scratches and I said ok. Car greasy again. After I signed the bill and drove to work. I noticed they didnt fix one scratch. They put a big round scratch around the old ones.Their excuse was the service advisor wrote dents and not scratches on the invoice. Then they wanted $425 to fix the scratches. They denied making the new scratch. What a bunch of a......s! More
by 777mike
Employees Worked With
unnamed
November 19, 2011
From the moment I walked in to the time I walked out with my new car I felt like a member of the family. Great price, product and service. my new car I felt like a member of the family. Great price, product and service. More
by Jim Fried
Employees Worked With
Larry Zinn, Ismet Yagci, Fred waring,Geovanny Sa;azar
October 21, 2011
I have had issues with the service department which have now been resolved in a timely fashion. I Have not had a bad experience since. now been resolved in a timely fashion. I Have not had a bad experience since. More
by Bethpf1
Employees Worked With
Everyone in the service department
September 17, 2011
Your service department has had my car for going on 3 months now for the same complaint. I purchased my car in 1999 brand new, I love that car looked forward to retirement to buy my dream car. I visited months now for the same complaint. I purchased my car in 1999 brand new, I love that car looked forward to retirement to buy my dream car. I visited you service department until 2005. I had finally tolerated all I could from your unprofessional employees, cashiers, services consultants (which are the worst) and your unskilled Technicians. I had such a bad experience I pledged never to go there again. I spoke with everyone I could with no serious concern from anyone at your establishment at that time in 2005. I them wrote a letter to the makers of your infinities. After six years I canceled three appointments with your services before deciding to take another chance with you. I thought they have to be better after six years. My car drove like a new car until I took it to you July 28, 2011. I love that, always keep parts and service up to date. I didnot detect a problem with the car because it drove perfectly to me, but the engine light continued to come on and stay on even after being checked and minimal sevice done else where. This is why I ended up at Infifniti. First visit spoke with Jose Mendoza, who is unable to give you his undivided attention when trying to give history of car problem. No immediate feedback as I waited 21/2 hr for loaner but initially I thought I was waiting for them to check the car and give me some idea what was wrong. I received a call about a week later stating it was my STARTER responsible for the engine light and Jose stated " I promise you the engine light will not come back on again, but the technician have to test drive it and he won't because the brakes are so bad". I relucntantly said OK to the repair of the starter, brakes and alignment which I was told was necessary. Pd for repairs. Returned the car, engine light still on. Days later Jose called to tell me a number of different causes the light was on which he said would be about another$1,700.00 to repair. The anger arose after he told me it was the starter, because my car would'nt start. I said, that is a blatant lie. I didn't want to talk to him anymore after lying and what else was he lying about, I nerver could speak to the Techs after 3 different ones found something different. Bottom line you still have my car today 9/17/11 for the third time for same complaint. I went to Warren's Office on Wednesday to request an appointment with him. I have paid infiniti $4,461.46 ( money I was trying to hold onto for my homeowner insurance). I was deperate for the car to be in tip top shape because I had planned to caravan to Washington prior to the earthquake. But my car was not repaired. Now the AC does not work, car JUMPS, it's in consant motion and THE ENGINE LIGHT IS STILL ON. This is not the full story, my commuication with Jose and Richard is not completed listed here but entered in my complaint with Miami-Dade Consummer Service Complaint. I plan to meet with Warren, I feel that infinity stole money from me. They destroyed my dream car and charged me a retiree for services not rendered. I will meet with anyone of authority as long as I still meet with Warren. Infiniti autorities let me down in 2005. You can pull my records for service and complaints from 1999- 2005. Hope to receive a response soon. More
by q45lady
Employees Worked With
Jose Mendoza and Richard Lynus
