Warren Henry INFINITI

My opinion of this dealership was saved by ONE MAN! I was a devout Cadillac owner for over 20 years. Recently my son purchased an Infiniti, my wife followed suit, and when my lease was up, I entertained I was a devout Cadillac owner for over 20 years. Recently my son purchased an Infiniti, my wife followed suit, and when my lease was up, I entertained the option of an Infiniti. The attention we previously received at Warren Henry prompted us to return there. The right vehicle was found with the help of this ONE MAN, a mutually agreeable price was found with the help of this ONE MAN, and my new car was delivered by Angel with the help of this ONE MAN. Despite a minor difference between the internet listing and the vehicle, I was happy with the purchase. I had the unfortunate luck of almost being involved in a traffic crash in my new Infiniti. Thankfully I avoided the collision, but in doing so scratched and dented the rims. This is where the sour taste began to build in my mouth in regards to Warren Henry. The vehicle came with rim repair coverage. I was given an appointment for a Saturday to get them fixed. When arriving at the dealership, it was the wrong Saturday, but despite this, I was told rim repairs were not done on Saturdays and I would be contacted to schedule an appointment during the appropriate day of the week. I never received the call. I attempted to reach out numerous times, and every time I did I was greeted with "thank you for calling Warren Henry, may I place you on hold?" "CLICK". On hold. No wait for an acknowledgment or anything. At one point I ended up being transferred to the Jaguar dealership next door. I received two subsequent service appointment update emails, for alignment, on a Saturday. I contacted the person listed on the email who proceeded to explain the company who repairs the rims had to be contacted, photos and an explanation provided, and it would be best if I did it all myself. Now coming from a dealership where service was paramount, I was almost at wits end, ready to return the vehicle. I reached out to this ONE MAN and explained the situation. He took it upon himself; like Atlas with the world on his shoulders, to get the issue resolved. He stated he would have my car picked up; by one of his own employees if need be, and take care of everything. Sure enough, the next day my vehicle was picked up and the issues taken care of. By now you're asking yourself, "who is this ONE MAN?" The savior of this deal, the restorer of my satisfaction with Warren Henry, the Atlas of Warren Henry Inifiniti is none other than Sergio Soto. My gratitude and appreciation go out to him, and I hope all employees there can take a page from Sergio's customer service book. More

Extremely satisfied My name is Jonathan Mendoza and I have just purchased my vehicle at warren Henry ....thanks to Mr. Jonny silva for helping me with the best deal and f My name is Jonathan Mendoza and I have just purchased my vehicle at warren Henry ....thanks to Mr. Jonny silva for helping me with the best deal and for his expert level of professionalism...I highly recommend Mr.silvas services and I'm more than happy with the deal he knew was best for me ...thank you Mr silva and thank you Warren Henry More

Meital was excellent She is a valuable asset to the organization, I had my wheel repaired, car washed in less than 5 hours, no other place you can get that same level of s She is a valuable asset to the organization, I had my wheel repaired, car washed in less than 5 hours, no other place you can get that same level of service , her and the team need bonuses, asap More

Went in for an oil change, left with a damaged front bumper. For the sake of full disclosure, the area shown in the image had a barely noticeable (I didnt even consider repair) 6" hairline crack prior to the in For the sake of full disclosure, the area shown in the image had a barely noticeable (I didnt even consider repair) 6" hairline crack prior to the incident. However, as I emphatically stressed during my exchange with the service specialist, the damage is exponentially worse. This conversation took place four days after the incident because the service manager could not be bothered to speak with me (I called almost every day). It never occurred to me to check the vehicle for damage before leaving the dealership. Lesson learned...be warned. More

Great dealership Excellent service and extremely pleasant experience. Johnny Silva is the person to contact when looking to buy/lease an Infiniti. Got a great deal tha Excellent service and extremely pleasant experience. Johnny Silva is the person to contact when looking to buy/lease an Infiniti. Got a great deal thanks to Johnny!!!! More

Great Experience Nexon was an excellent sales person. One of the best. He kept in contact with me before and after I bought my car. He promised to get me the best deal Nexon was an excellent sales person. One of the best. He kept in contact with me before and after I bought my car. He promised to get me the best deal, and he did. I definitely shopped around the other Infiniti dealers around Dade and Broward, and no one came close to Warren Henry. Nexon went out of his way - from the test drive to negotiating the best price. He showed us all the features of the car and we felt no pressure. Great experience overall. Sergio was the sales manager who wanted to get the deal done, and he delivered. Our finance guy was Jack who was funny and kept us longer chatting about his home country. Great experience and would recommend Warren Henry to friends and family. More

The Only Car Dealership I would buy from When it comes to leasing a car I've always believed in going to a broker and letting them deal with the dealers in order to get the best deal. Nexon t When it comes to leasing a car I've always believed in going to a broker and letting them deal with the dealers in order to get the best deal. Nexon took care of me as if I was a friend or family and got me what I believe is the best deal possible on a new Infiniti Q60. He was very straight forward and didn't try to sell me on anything, but instead let the numbers speak for themselves. My lease broker wasn't able to come close to the deal that Nexon got me and I would recommend him along with Warren Henry to everyone. I truly believe this is the only car dealership where you can walk in and get an unbeatable deal. More

Awesome leasing experience! We had been to two other dealerships trying to close a deal on a 2017 q60 premium. We finally decided to visit Warren Henry and had the pleasure of de We had been to two other dealerships trying to close a deal on a 2017 q60 premium. We finally decided to visit Warren Henry and had the pleasure of dealing with Nik. Nik was knowledgeable in lease financing options that other dealers hadn't offered or mentioned (ie: MSDs) and took the time to walk through all of the financing options and calculations with me. We shouldn't have wasted time going to other dealerships, this was by far the best (and quickest) experience; we were able to close the deal the same day thanks to Nik. I will definitely be going back to Warren Henry in the future for my next lease! More

Amazing and stress free experience The overall process of leasing a new car is usually very stressful, however we had an amazing experience this time around. We want to thank Johnny Sil The overall process of leasing a new car is usually very stressful, however we had an amazing experience this time around. We want to thank Johnny Silva and the Manger of Warren Henry INFINITI for the amazing service provided. We spend about 3-4 hours for the entire process, including test driving and signing documents for our new car, super quick compare to other dealers. Very clean dealership and amazing costumer service. They made sure that we were comfortable with the final price and went above and beyond explaining everything to us. We will recommend this dealer to all ours friends and family. More

Great Experience I had a wonderful experience at Warren Henry Infiniti. Working with Ismet, Nik, and Julien was a pleasure and easy from the start. Julien provided exc I had a wonderful experience at Warren Henry Infiniti. Working with Ismet, Nik, and Julien was a pleasure and easy from the start. Julien provided excellent customer service throughout the entire transaction from the test drive through delivery of the vehicle. Julien is honest, knowledgeable, and friendly. More