Ward Chrysler Center
Carbondale, IL
Filter Reviews by Keyword
By Type
Showing 41 reviews
Awesome people awesome prices!! Adam Emery gave us the best experience buying a new car for the first time financing! Thank you so much Adam and Ward Kia!! I suggest anyone to go the Adam Emery gave us the best experience buying a new car for the first time financing! Thank you so much Adam and Ward Kia!! I suggest anyone to go there for a car More
Best of the best!!!!! We had the best experience with Adam Emery and the entire dealership while coming in to what ended up landing us in a 2010 Kia Sportage!! We were gree We had the best experience with Adam Emery and the entire dealership while coming in to what ended up landing us in a 2010 Kia Sportage!! We were greeted with a smile as soon as we arrived & never once did we feel like we were being pushed, neglected, or "car salesmaned". Adam asked us what we were looking for, in detail, and brought us exactly what we needed & wanted. He spent his undivided attention on us & listened. He then, with the help of the dealership and his boss(manager), made it possible for us to drive our BEAUTIFUL Kia home! I still can't express in words how amazingly happy we are & how Ward Kia & Adam Emery worked with us. Not just worked with us but for us! The price is unbelievable & we were treated as if we were golden members of some credit club....we do not have very good credit just due to life & they were determined to give us a chance. We will never go anywhere else. Proud to say we are apart of the Ward Kia family. Good thing too, because we have a 13yr old son:) I'm recommending everyone, literally, to Ward Kia of Carbondale,IL and especially the salesman that made it all happen, Adam Emery!! He didn't leave our side, in a good way, until everything was completed & right, even through financing he was the last person to shake our hands & congratulate us again... Amazing!! More
Kia Soul I just recently purchased a Kia Soul and I couldn't be happier. Adam was a great salesman he was very friendly and very professional. I couldn't hav I just recently purchased a Kia Soul and I couldn't be happier. Adam was a great salesman he was very friendly and very professional. I couldn't have asked for a better experience in purchasing a car. Thanks Adam and Ward Kia. More
My wife just bought a new kia soul the sales person we dealt with was professional and friendly . I would recommend them to anyone looking for a new car dealt with was professional and friendly . I would recommend them to anyone looking for a new car More
During the test drive, I commented to the salesman that I heard a noise that didn't sound right. I know, dumb me, but the salesman told me it was the sound of new tires on the highway and that it would go a heard a noise that didn't sound right. I know, dumb me, but the salesman told me it was the sound of new tires on the highway and that it would go away. I took him for his word on it (after all, he would know about car noises) and went ahead and bought the car. The noise didn't go away and I brought the car back to the dealership. Imagine my surprise when the service manager checked the noise and said it was bad tires and that they needed to be replaced. When he saw how shocked I was about 'bad tires' and I explained, his comment was that the sales manager and salesmen had been replaced and he would like to just start over and make my experience with Ward Kia enjoyable. That doesn't set right - my agreement wasn't with the salesman, it was with Ward Kia. I officially requested that Ward Kia make good on the salesman's deception (I had written proof that he told me the tires were new), but Ward Kia ignored me (it's been over a month). Let the buyer beware. More
I personally had no intentions of getting a brand new van because i didnt think i could get one. My salesman jay wright proved me wrong!!! I ended up walking out with a brand new 2013 dodge grand caravan!!!! because i didnt think i could get one. My salesman jay wright proved me wrong!!! I ended up walking out with a brand new 2013 dodge grand caravan!!!! I was so happy inside and my wife was very excited!!!! I hope that jay wright is still there when i buy my next new vehicle in a couple years!!! Thanks jay wright!!!! Jamey and courtney white More
I have bought over a dozen new cars in my kifetime and Ward Kia is, hands down, the most dishonest car dealer that i have ever dealt with. I actually bought a car there and got a decent price but I did m Ward Kia is, hands down, the most dishonest car dealer that i have ever dealt with. I actually bought a car there and got a decent price but I did my homework ahead of time and knew exactly what my final price should be. Their tactics consist of adding incredibly overpriced options onto the car like thousand dollar windshield breakage protection plans and two thousand dollar rust protection plans that will take the price of a 15 thousand dollar car up to twenty or so but then give ridiculously high trade in allowances if you have a trade in and special today only discounts if you push the issue farther. I prefer to walk into a dealer and pay a fair price and get a fair value for a trade if I have one. I bought a Forte for my son and traded in his 15 year old ford with a bad transmission. They gave me 50000 on the trade but the Forte had $4000 of useless dealer addons so I got the car at a grand under sticker-right at the price it should have gone far. The trade was useless and had no real value other than for scrap and parts More
This dealership goes way out of their way to satisfy your needs. They are not high pressure in trying to sell you a car, they look for the car you want, not what they want to sell you. After I purchased my needs. They are not high pressure in trying to sell you a car, they look for the car you want, not what they want to sell you. After I purchased my vehicle they called to make sure everything with the vehicle is in good working order & if it has met my expectations. Last, the price that I got from Ward's could not be met at any dealership that I shopped at. More
I have had a great experience in purchasing a new car from Ward Kia. Any issue that came up with my deal, Nick was eager to help. There was not a question that I didn't feel I could ask and expect to g from Ward Kia. Any issue that came up with my deal, Nick was eager to help. There was not a question that I didn't feel I could ask and expect to get an honest answer. Additionally, Nick walked me through the entire process so that I didn't feel pressured, but I knew what step to expect next. I give a big thumbs up to Nick at Ward Kia for putting me in my new Kia Forte. Thanks, Stephanie, H. More