Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Walter's Mercedes-Benz of Riverside - Service Center
Riverside, CA
2,940 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,940 Reviews of Walter's Mercedes-Benz of Riverside - Service Center
Sort by
May 12, 2024
Almost no waiting, receptionist professional, friendly, thorough and efficient. JR Rodríguez explained everything well, gave details and a good time estimate. thorough and efficient. JR Rodríguez explained everything well, gave details and a good time estimate. More
by ernstludi
Employees Worked With
May 10, 2024
Walter’s Mercedes in Riverside always great to me they provide me with a nice loaner when needed and JR Rodriguez is always so helpful I definitely will be back provide me with a nice loaner when needed and JR Rodriguez is always so helpful I definitely will be back More
by DeniseSs
Employees Worked With
May 09, 2024
Walters Mercedes-Benz of Riverside wonderful dealership that service my car, with service advisor Joseph Loera handling my visit great experience in a timely manner appreciate the help thanks. that service my car, with service advisor Joseph Loera handling my visit great experience in a timely manner appreciate the help thanks. More
by marjoriethomas60
Employees Worked With
May 09, 2024
Kelly is honest and her integrity shows! Love to see a good person truly care! Love to see a good person truly care! More
by VivGU
Employees Worked With
May 05, 2024
Joseph Loera At Walter's Mercedes Is By Far Is The Best Service Advisors In The Building,And He Takes Great Care Of Me. Service Advisors In The Building,And He Takes Great Care Of Me. More
by marcdezo
Employees Worked With
April 27, 2024
On time service and communication was appreciated Loaner car was acceptable as well Thanks very mich Loaner car was acceptable as well Thanks very mich More
by Bobbie
Employees Worked With
April 26, 2024
Great Extended Warranty Service My C300 has been trouble free for almost 7 years. I had purchased the 7 Year Extended Warranty and I am glad I did as I had a computer fail one month before the Warranty exp free for almost 7 years. I had purchased the 7 Year Extended Warranty and I am glad I did as I had a computer fail one month before the Warranty expires. Sam the Service Tech quickly found the problem and replaced the failing module. I am always confident that Walter's will keep my cars running in perfect condition. More
by EraSprinter
April 22, 2024
I had a positive experience with Micheal Ramos a service advisor, when I took my Mercedes in for my yearly service. He was forth coming and knowledgable with the services I needed. He was professional and advisor, when I took my Mercedes in for my yearly service. He was forth coming and knowledgable with the services I needed. He was professional and honest. I never felt that uneasy feeling when taking my car into the dealership for service. More
by galvidrez30
Employees Worked With
April 17, 2024
Alex Ramirez is the best- he goes beyond helpfulness and amazing service. The issue is the rest of the staff working behind the counter Alex was not there that day when I went to pick up my car- 30 minutes amazing service. The issue is the rest of the staff working behind the counter Alex was not there that day when I went to pick up my car- 30 minutes later after I paid my car was nowhere to be found. Neither the cashier nor a few posters could find my key. Long story short-waited over 60 minutes to be able to get my car. I keep on getting the service here because of the service I get fromthis one single advisor- Alex, have had cars from Walters Mercedes AND Porsche and I can honestly say, the staff training. service and caring keep on going downhill. Their attitudes are poor, are more concerned about being on social media or just chatting with coworkers, while they see a customer waiting and waiting I would recommend service if the service advisor is Alex and to make sure to call and see if he is there before picking up your car. In the past, I have had no issues BECAUSE after I paid Alex, my car was given to me within 5 minutes. The rest of the staff (not the advisors) are lost and truly don't care . More
by CARROZA
Employees Worked With
April 15, 2024
Highly professional and courteous dealership in Riverside with wonderful customer service. Always going above and beyond to take care of clients. with wonderful customer service. Always going above and beyond to take care of clients. More
by Arun Gupta
Employees Worked With
