Walter's Mercedes-Benz of Riverside - Service Center

On time service and communication was appreciated Loaner car was acceptable as well Thanks very mich Loaner car was acceptable as well Thanks very mich More

Great Extended Warranty Service My C300 has been trouble free for almost 7 years. I had purchased the 7 Year Extended Warranty and I am glad I did as I had a computer fail one month before the Warranty exp free for almost 7 years. I had purchased the 7 Year Extended Warranty and I am glad I did as I had a computer fail one month before the Warranty expires. Sam the Service Tech quickly found the problem and replaced the failing module. I am always confident that Walter's will keep my cars running in perfect condition. More

I had a positive experience with Micheal Ramos a service advisor, when I took my Mercedes in for my yearly service. He was forth coming and knowledgable with the services I needed. He was professional and advisor, when I took my Mercedes in for my yearly service. He was forth coming and knowledgable with the services I needed. He was professional and honest. I never felt that uneasy feeling when taking my car into the dealership for service. More

Alex Ramirez is the best- he goes beyond helpfulness and amazing service. The issue is the rest of the staff working behind the counter Alex was not there that day when I went to pick up my car- 30 minutes amazing service. The issue is the rest of the staff working behind the counter Alex was not there that day when I went to pick up my car- 30 minutes later after I paid my car was nowhere to be found. Neither the cashier nor a few posters could find my key. Long story short-waited over 60 minutes to be able to get my car. I keep on getting the service here because of the service I get fromthis one single advisor- Alex, have had cars from Walters Mercedes AND Porsche and I can honestly say, the staff training. service and caring keep on going downhill. Their attitudes are poor, are more concerned about being on social media or just chatting with coworkers, while they see a customer waiting and waiting I would recommend service if the service advisor is Alex and to make sure to call and see if he is there before picking up your car. In the past, I have had no issues BECAUSE after I paid Alex, my car was given to me within 5 minutes. The rest of the staff (not the advisors) are lost and truly don't care . More

Highly professional and courteous dealership in Riverside with wonderful customer service. Always going above and beyond to take care of clients. with wonderful customer service. Always going above and beyond to take care of clients. More

Walter’s Mercedes Service Department is a nice place with some friendly staff members and show willingness to help. I am a return customer of the service department. some friendly staff members and show willingness to help. I am a return customer of the service department. More

My visits to Walter’s Mercedes -Benz of Riverside, had never disappointed me, the Manager and the team who work on my E350 always aim to satisfy me as a customer. Thank you Kelly Sandefur for your time an never disappointed me, the Manager and the team who work on my E350 always aim to satisfy me as a customer. Thank you Kelly Sandefur for your time and support to resolve any issues or problems that may come up. I really appreciate you and your Manager Mark I More

Michael Ramos is very personable. Michael explained everything to me and made several suggestions to me regarding extending my service agreement. Michael explained everything to me and made several suggestions to me regarding extending my service agreement. More

Great customer service. The facility’s restrooms and waiting area is always clean. The snack area is very inviting and stocked with plenty of refreshments while you wait. The facility’s restrooms and waiting area is always clean. The snack area is very inviting and stocked with plenty of refreshments while you wait. More

Had the pleasure of meeting with Ross Geiger at Mercedes he surpassed all my expectations demonstrating a high level of knowledge, attention to detail, and excellent customer service skills. Thank you Ross! he surpassed all my expectations demonstrating a high level of knowledge, attention to detail, and excellent customer service skills. Thank you Ross! More