Walter's Mercedes-Benz of Riverside - Service Center

Jonathan Hasshaw was an awesome service advisor. He was considerate with our time and needs and guided us through the service and repair process. If Walter's Mercedes Benz was looking to model how a He was considerate with our time and needs and guided us through the service and repair process. If Walter's Mercedes Benz was looking to model how all their service advisors should treat its customers, Jonathan Hasshaw, would be that guy. More

Ross Geiger, is one of the BEST service reps for Walter's Mercedes-Benz of Riverside. My vehicle lost power driving and I had to have it towed to Walters. Ross was professional, polite and heard of my exper Mercedes-Benz of Riverside. My vehicle lost power driving and I had to have it towed to Walters. Ross was professional, polite and heard of my experience. He took his time to get things done right. My vehicle had an issue that was not familiar to them. So Walter's Mercedes-Benz of Riverside they had the folks from the headquarters come to review the issue, fixed it and it’s working well again. I maintain my vehicle like clockwork and was surprised to be driving a vehicle that didn’t have power. It has been driving well now for 2 days and I’m so very glad and grateful I had Ross Geiger to assist me with this repair. More

Alex is great, always gets my car in and out smoothly. The wait is never outrageous. Great customer service and very knowledgeable. Thanks Alex and Mercedes Riverside!!! The wait is never outrageous. Great customer service and very knowledgeable. Thanks Alex and Mercedes Riverside!!! More

Kelly Sandefur was fantastic. I feel like she really cared about my car, the issues and how they affected me. She was easy to communicate with during the process and she kept me I feel like she really cared about my car, the issues and how they affected me. She was easy to communicate with during the process and she kept me informed. I highly recommend her as a service advisor. She gets the job done right! More

Visiting Walters is always a hassle free experience & the service is brilliant. Thank you Michael & the Walters MB Riverside Team service is brilliant. Thank you Michael & the Walters MB Riverside Team More

I have been using Walters mb for about twent years and Mr,Alex Ramirez is the best service manager I have ever had for the last twevle years,Mr. Ramirez is very patient.I am old guy I appreciate that kind Mr,Alex Ramirez is the best service manager I have ever had for the last twevle years,Mr. Ramirez is very patient.I am old guy I appreciate that kind of care ,I have been to many dealership and Walters MB stands far above any other dealer,even if you live out the area take that drive to Walters MB and I think you will agree Walers is much better. More

Great and quick service especially without an appointment. Michael Ramos was my advisor and was a big help. appointment. Michael Ramos was my advisor and was a big help. More

The staff that I’ve come into contact with have been friendly, helpful and positive. Most of my experience has been with the service department and the accessories shop. friendly, helpful and positive. Most of my experience has been with the service department and the accessories shop. More

The Riverside facilities are ALWAYS spotless from the entrance to the restrooms, waiting area, and the new car showroom. I appreciate the snack bar which comes in handy on early appointments whether it' entrance to the restrooms, waiting area, and the new car showroom. I appreciate the snack bar which comes in handy on early appointments whether it's a weekday or Saturday. Watching the maintenance monitor in real-time is fascinating when I no longer want to watch TV or, listen to my headphone music, or read from the neatly stacked magazines on the table. I appreciate your business for treating me with royalty. More

Good, fast service with small glitches such as not delivering vehicle through car wash as promised and not paying close attention to customer requests but overall good service. Ross Geiger was very a delivering vehicle through car wash as promised and not paying close attention to customer requests but overall good service. Ross Geiger was very attentive and helpful in trying to reduce costs and meeting my needs. More