Walter's Mercedes-Benz of Riverside - Service Center

Walter's Mercedes has always gone above and beyond with customer service. Everybody I have ever encountered there is extremely professional. Michael Ramos was my service representative who helped me to ser customer service. Everybody I have ever encountered there is extremely professional. Michael Ramos was my service representative who helped me to service and repair my car and he kept me informed with everything being done with my car. My car has almost 200,000 miles and I attribute this to the team at Walter's Mercedes for keeping my car alive. Thank you! More

We have been a customer of Walter's Mercedes since 2003 when we bought our first Mercedes ML 350 and it is still running until now. They have excellent customer service then so we bought our 2nd Mercedes when we bought our first Mercedes ML 350 and it is still running until now. They have excellent customer service then so we bought our 2nd Mercedes 2017 GLE from them and still have good customer service, not only sales department but especially service department. Our service advisor Ross Geiger explained very well to us what maintenance service needs to be done. He is knowledgeable, knows what he is talking about. He is professional and courteous. Our car was ready on time and clean as promised. Excellent customer service. If I buy another Mercedes ( if they have a hybrid ) I will get it at Walters Mercedes. I can't remember all the names, but the service department receptionist who scheduled my appointment was accommodating, professional and courteous. More

Has a great experience! I ran out of DEF fluid and they refiled no problems I ran out of DEF fluid and they refiled no problems More

Michael Ramos is a very professional, kind, and knowledgeable service provider. I appreciate the level of respect he has shown me each time I have had to have my car serviced. I requested him the knowledgeable service provider. I appreciate the level of respect he has shown me each time I have had to have my car serviced. I requested him the last time I came in for service and I’ll request him again. To be clear, I will not patronize a business that fails to deliver quality customer service and care nor do I hesitate to let others know about my experience - good or bad. Thanks, Michael, for your great customer service. More

Every time I come to Walter’s, my service advisor Alex Ramirez takes very good care of me as if I’m one of his family member. He’s up front and never misleads me. He keeps me informed. Excellent employee. Ramirez takes very good care of me as if I’m one of his family member. He’s up front and never misleads me. He keeps me informed. Excellent employee. More

I have been going to Walter's MB in Riverside since 2010 and I am very satisfied with the quality of service that I receive each time. and I am very satisfied with the quality of service that I receive each time. More

First time getting my car serviced and Johnathan Hasshaw made my experience easy and fast will be returning at Walter mercedes Benz for sure thank you guys made my experience easy and fast will be returning at Walter mercedes Benz for sure thank you guys More

Michael Ramos along with all of the other folks that I had the pleasure of interacting with at the Walter's Mercedes Benz Service Department were all very professional and friendly. I like the fact t had the pleasure of interacting with at the Walter's Mercedes Benz Service Department were all very professional and friendly. I like the fact that Michael referred to me by my first name rather than being overly formal and referring to me by my last name only. Yes, it is a business relationship, however, you want people to see you as a person and not just as a customer. By doing so, it makes the business atmosphere more relaxed and inviting. More

Michael Ramos was very helpful is walking me through not only the regular maintenance of my vehicle, but also a small warranty issue. only the regular maintenance of my vehicle, but also a small warranty issue. More

I recently bought a Mercedes and brought it to Walter's for servicing. The other dealership didn't set up the Mercedes me app for me so I asked the guys at Walter's to help and Jon Klempner from sales was for servicing. The other dealership didn't set up the Mercedes me app for me so I asked the guys at Walter's to help and Jon Klempner from sales was more than happy to assist. Jon was knowledgeable and professional and made the process very easy for me even though I wasn't charged for his help. I'd hit up Jon if you're interested in buying a Mercedes Benz. I've had good experiences with Walter's Porsche in the past and Walter's Mercedes Benz is continuing the good customer service I've come to be accustomed to. I'll keep going back to Walter's Mercedes Benz. More