Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Walter's Mercedes-Benz of Riverside - Service Center
Riverside, CA
2,870 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,870 Reviews of Walter's Mercedes-Benz of Riverside - Service Center
Sort by
February 23, 2024
Walter’s Mercedes Benz in Riverside has consistently provided excellent service for me and my family. The dealership is clean, staff is friendly and helpful, and wait times are manageable. provided excellent service for me and my family. The dealership is clean, staff is friendly and helpful, and wait times are manageable. More
by ksykes
Employees Worked With
Helpful February 23, 2024
Your service department is a scam. Not resetting service notice on the dashboard because I chose to have minimum service performed, is a scam. Not resetting service notice on the dashboard because I chose to have minimum service performed, is a scam. More
by ph
Employees Worked With
February 22, 2024
Service advisor Kelly S. was excellent. Very thorough and professional. She kept me informed as to the progress of my repairs/service. was excellent. Very thorough and professional. She kept me informed as to the progress of my repairs/service. More
by Lewis
Employees Worked With
February 20, 2024
Thank you Kelly! The service is always the best. You can tell how much you value your customers! The service is always the best. You can tell how much you value your customers! More
by VivGU
Employees Worked With
February 17, 2024
Kelly was helpful and professional! She helped me resolve my issue with ease and care. Thank you! She helped me resolve my issue with ease and care. Thank you! More
by Mizene Perez
Employees Worked With
February 17, 2024
Kelly Sandefur was extremely helpful, efficient and polite. My car service was quick and had no surprises. She kept me informed along the way. I had my car before I knew it. I will continue to come polite. My car service was quick and had no surprises. She kept me informed along the way. I had my car before I knew it. I will continue to come to my Riverside Walter’s location bc I’ve been a loyal customer for over 20 years and they never disappoint. More
by camelia wogu
Employees Worked With
February 16, 2024
As a woman, I was so happy that there was a female service representative. Kelly Sandefur is awesome! Kelly worked quickly to get me a loaner vehicle, and communicated with me often on the progress be service representative. Kelly Sandefur is awesome! Kelly worked quickly to get me a loaner vehicle, and communicated with me often on the progress being my car. I look forward to the next time I need to take my car in for service. All of the service employees were very polite and helpful. More
by kimberleysm6
Employees Worked With
February 13, 2024
Kelly Sandefur is my specialty. She has a super inviting personality and a high standard service. She actually goes above and beyond explaining in detail the service done on my She has a super inviting personality and a high standard service. She actually goes above and beyond explaining in detail the service done on my cars . Thank you Kelly More
by arlet
Employees Worked With
February 13, 2024
Michael Ramos was incredible and he went above and beyond to make sure we were taken care of. to make sure we were taken care of. More
by best_jonathan
Employees Worked With
February 11, 2024
I brought in my recently purchased pre owned GLE350 for a check up and was pleasantly surprised how efficient and quick the service was. I pulled in without appointment and met by the service receptionist an check up and was pleasantly surprised how efficient and quick the service was. I pulled in without appointment and met by the service receptionist and told her my issue she said she’ll be right back with the service technician I believe his name is Jr Rodrigues They told me it will be an hour and half job and I can wait at the customer lounge area enjoy coffee and cookies while waiting. The wait is just about an hour and I’m on my way home. Mr Hank you! More
by rogerpolicar
Employees Worked With
