Walter's Mercedes-Benz of Riverside - Service Center

Kelly is always a pleasure to work with! Her mechanics team is trustworthy and I appreciate all their work! Her mechanics team is trustworthy and I appreciate all their work! More

On Tuesday,8/20 my S-580 was towed from I-10 with a flat tire. Unfortunately this model doesn’t have a spare, so towing was essential. We arrived around 4:00 pm so i figured the chances of replacing the tir tire. Unfortunately this model doesn’t have a spare, so towing was essential. We arrived around 4:00 pm so i figured the chances of replacing the tire that afternoon was problematic. Several employees asked if they could help when we arrived, people were courteous, but nothing was getting done, eventually a young man Mark Interlicchia asked me if I had been helped, I responded by saying several people have asked, but no one has done anything, he responded by saying “let’s get it done”. In the next 30 minutes my car was taken to service and I had a new tire. Mark’s action and attention made a real bad day into a much better one. I didn’t mention that the day before I experienced another flat tire near Las Vegas so this was getting old. Y the way these were brand new Perilli tires. Anyway, thanks Mark, I hope ownership appreciates someone as dedicated as you, as a business owner I know I could never find enough of those like you. I would expect you to be moving up with this organization, talented people like you are hard to find. More

Jonathan Hasshaw was excellent in his handling of my service. I appreciated his positive and professional demeanor. service. I appreciated his positive and professional demeanor. More

Alex Ramirez, and his team at Walter's Mercedes-Benz are amazing. Rental car ready, no hassle to get the bigger rental car. Are familiy suv is repaired now. amazing. Rental car ready, no hassle to get the bigger rental car. Are familiy suv is repaired now. More

Great service! I couldn't ask for better service and accommodations. I highly recommend Jonathan Hasshaw. I couldn't ask for better service and accommodations. I highly recommend Jonathan Hasshaw. More

Kelly Sandefur exceeded all expectations and went above and beyond in a professional, courteous and friendly manner. Kelly communicated clearly with a positive attitude with status updates on my vehicle se and beyond in a professional, courteous and friendly manner. Kelly communicated clearly with a positive attitude with status updates on my vehicle service. My vehicle has been serviced by Walter’s Mercedes-Benz over many years with great service results. Kelly’s customer service was exceptional. Thank you! More

Walter’s Mercedes Riverside is the best dealership in the Inland Empire area Mr. Alex Ramirez, my service advisor, is a true professional who always sort to provide the best customer service. His dedicat Inland Empire area Mr. Alex Ramirez, my service advisor, is a true professional who always sort to provide the best customer service. His dedication to customer care is truly commendable. He treated me with utmost courtesy during check in. The service needs for my vehicle were discussed and he ensured all my questions and concerns were answered. The vehicle was delivered even before the promised time. The entire service dept team are highly knowledgeable and always willing to work with the client to handle their needs with utmost care. Follow up email was sent. Definitely a superior dealership with advisors such as Mr. Ramirez. More

Some of the staff doesn’t acknowledge you even with appointment I waited about 20 minutes in my car, when I seen others behind me being helped appointment I waited about 20 minutes in my car, when I seen others behind me being helped More

Everything went great. The car was checked out, fixed and returned by end of day The car was checked out, fixed and returned by end of day More

JR Rodriguez has been my service provider for many many years and has always been there for me. years and has always been there for me. More