Walter's Mercedes-Benz of Riverside - Service Center

Kelly Sandefur exceeded all expectations and went above and beyond in a professional, courteous and friendly manner. Kelly communicated clearly with a positive attitude with status updates on my vehicle se and beyond in a professional, courteous and friendly manner. Kelly communicated clearly with a positive attitude with status updates on my vehicle service. My vehicle has been serviced by Walter’s Mercedes-Benz over many years with great service results. Kelly’s customer service was exceptional. Thank you! More

Walter’s Mercedes Riverside is the best dealership in the Inland Empire area Mr. Alex Ramirez, my service advisor, is a true professional who always sort to provide the best customer service. His dedicat Inland Empire area Mr. Alex Ramirez, my service advisor, is a true professional who always sort to provide the best customer service. His dedication to customer care is truly commendable. He treated me with utmost courtesy during check in. The service needs for my vehicle were discussed and he ensured all my questions and concerns were answered. The vehicle was delivered even before the promised time. The entire service dept team are highly knowledgeable and always willing to work with the client to handle their needs with utmost care. Follow up email was sent. Definitely a superior dealership with advisors such as Mr. Ramirez. More

Some of the staff doesn’t acknowledge you even with appointment I waited about 20 minutes in my car, when I seen others behind me being helped appointment I waited about 20 minutes in my car, when I seen others behind me being helped More

Everything went great. The car was checked out, fixed and returned by end of day The car was checked out, fixed and returned by end of day More

JR Rodriguez has been my service provider for many many years and has always been there for me. years and has always been there for me. More

Walter's Mercedes has always gone above and beyond with customer service. Everybody I have ever encountered there is extremely professional. Michael Ramos was my service representative who helped me to ser customer service. Everybody I have ever encountered there is extremely professional. Michael Ramos was my service representative who helped me to service and repair my car and he kept me informed with everything being done with my car. My car has almost 200,000 miles and I attribute this to the team at Walter's Mercedes for keeping my car alive. Thank you! More

We have been a customer of Walter's Mercedes since 2003 when we bought our first Mercedes ML 350 and it is still running until now. They have excellent customer service then so we bought our 2nd Mercedes when we bought our first Mercedes ML 350 and it is still running until now. They have excellent customer service then so we bought our 2nd Mercedes 2017 GLE from them and still have good customer service, not only sales department but especially service department. Our service advisor Ross Geiger explained very well to us what maintenance service needs to be done. He is knowledgeable, knows what he is talking about. He is professional and courteous. Our car was ready on time and clean as promised. Excellent customer service. If I buy another Mercedes ( if they have a hybrid ) I will get it at Walters Mercedes. I can't remember all the names, but the service department receptionist who scheduled my appointment was accommodating, professional and courteous. More

Has a great experience! I ran out of DEF fluid and they refiled no problems I ran out of DEF fluid and they refiled no problems More

Michael Ramos is a very professional, kind, and knowledgeable service provider. I appreciate the level of respect he has shown me each time I have had to have my car serviced. I requested him the knowledgeable service provider. I appreciate the level of respect he has shown me each time I have had to have my car serviced. I requested him the last time I came in for service and I’ll request him again. To be clear, I will not patronize a business that fails to deliver quality customer service and care nor do I hesitate to let others know about my experience - good or bad. Thanks, Michael, for your great customer service. More

Every time I come to Walter’s, my service advisor Alex Ramirez takes very good care of me as if I’m one of his family member. He’s up front and never misleads me. He keeps me informed. Excellent employee. Ramirez takes very good care of me as if I’m one of his family member. He’s up front and never misleads me. He keeps me informed. Excellent employee. More