Walter's Mercedes-Benz of Riverside - Service Center

I recently had the pleasure of working with Kelly Sandefur to get my car serviced at Walter's Mercedes-Benz, and I can't recommend her highly enough! From the moment I walked into the dealership, Kel Sandefur to get my car serviced at Walter's Mercedes-Benz, and I can't recommend her highly enough! From the moment I walked into the dealership, Kelly's professionalism and genuine enthusiasm were evident. More

Ross gave excellent client service. He was very thorough. He went above and beyond to get my tires approved by the warranty . He was very thorough. He went above and beyond to get my tires approved by the warranty . More

I had an excellent experience with Ross Geiger at Walter's Mercedes-Benz in Riverside. He was professional and attentive while overseeing the oil change, transmission fluid, and differential fluid se Walter's Mercedes-Benz in Riverside. He was professional and attentive while overseeing the oil change, transmission fluid, and differential fluid service for my 2016 C63S. Ross explained the maintenance process clearly and ensured my car was ready promptly. His knowledge and friendly demeanor made the service seamless. I highly recommend Ross for anyone needing service at this dealership. More

Kelly is always a pleasure to work with! Her mechanics team is trustworthy and I appreciate all their work! Her mechanics team is trustworthy and I appreciate all their work! More

On Tuesday,8/20 my S-580 was towed from I-10 with a flat tire. Unfortunately this model doesn’t have a spare, so towing was essential. We arrived around 4:00 pm so i figured the chances of replacing the tir tire. Unfortunately this model doesn’t have a spare, so towing was essential. We arrived around 4:00 pm so i figured the chances of replacing the tire that afternoon was problematic. Several employees asked if they could help when we arrived, people were courteous, but nothing was getting done, eventually a young man Mark Interlicchia asked me if I had been helped, I responded by saying several people have asked, but no one has done anything, he responded by saying “let’s get it done”. In the next 30 minutes my car was taken to service and I had a new tire. Mark’s action and attention made a real bad day into a much better one. I didn’t mention that the day before I experienced another flat tire near Las Vegas so this was getting old. Y the way these were brand new Perilli tires. Anyway, thanks Mark, I hope ownership appreciates someone as dedicated as you, as a business owner I know I could never find enough of those like you. I would expect you to be moving up with this organization, talented people like you are hard to find. More

Jonathan Hasshaw was excellent in his handling of my service. I appreciated his positive and professional demeanor. service. I appreciated his positive and professional demeanor. More

Alex Ramirez, and his team at Walter's Mercedes-Benz are amazing. Rental car ready, no hassle to get the bigger rental car. Are familiy suv is repaired now. amazing. Rental car ready, no hassle to get the bigger rental car. Are familiy suv is repaired now. More

Great service! I couldn't ask for better service and accommodations. I highly recommend Jonathan Hasshaw. I couldn't ask for better service and accommodations. I highly recommend Jonathan Hasshaw. More

Kelly Sandefur exceeded all expectations and went above and beyond in a professional, courteous and friendly manner. Kelly communicated clearly with a positive attitude with status updates on my vehicle se and beyond in a professional, courteous and friendly manner. Kelly communicated clearly with a positive attitude with status updates on my vehicle service. My vehicle has been serviced by Walter’s Mercedes-Benz over many years with great service results. Kelly’s customer service was exceptional. Thank you! More

Walter’s Mercedes Riverside is the best dealership in the Inland Empire area Mr. Alex Ramirez, my service advisor, is a true professional who always sort to provide the best customer service. His dedicat Inland Empire area Mr. Alex Ramirez, my service advisor, is a true professional who always sort to provide the best customer service. His dedication to customer care is truly commendable. He treated me with utmost courtesy during check in. The service needs for my vehicle were discussed and he ensured all my questions and concerns were answered. The vehicle was delivered even before the promised time. The entire service dept team are highly knowledgeable and always willing to work with the client to handle their needs with utmost care. Follow up email was sent. Definitely a superior dealership with advisors such as Mr. Ramirez. More