Walter's Mercedes-Benz of Riverside - Service Center

Very friendly associates that make you feel very important as they greet you and make you welcomed important as they greet you and make you welcomed More

You guys are awesome thank you Brandon Monaco your amazing !! Made my repair an easy thing wasn’t expecting to need this repair was just in for routine oil change and he had it down for me in a day! A amazing !! Made my repair an easy thing wasn’t expecting to need this repair was just in for routine oil change and he had it down for me in a day! And ubered me and my family to the mall while we waited for oil change and ubered us home once we found o it it needed a repair ! Thank you:) More

Brandon Moraco is the best. Fast, kind, informative and knowledgeable. Great to work with. Thank you! Fast, kind, informative and knowledgeable. Great to work with. Thank you! More

Mr, Enrique Velez Was so helpful in finding what’s wrong with my car, i was satisfied with the work that was done and the diagnose on my car and im so thankful. with my car, i was satisfied with the work that was done and the diagnose on my car and im so thankful. More

There's a known issue about the Metris coolant hose rubbing against the throttle body causing a leak. You can tell he didnt want to deal with it as soon as i mentioned it. He said it was rubbing agains rubbing against the throttle body causing a leak. You can tell he didnt want to deal with it as soon as i mentioned it. He said it was rubbing against the high pressure pump, but it's actually the throttle body. I thought service advisors were supposed to have some knowledge about the vehicles they service. He then stated that it's an issue because it was assembled incorrectly from the factory (admitting fault) but said I would have to pay $548.99 t9 have their mistake fixed. He just seemed lazy and unfortunately was not very knowledgeable on mercedes vans. Probably should work in sales, not the service department More

I give Walter's Mercedes a 5 star when it comes to good customer service: * Ease of reserving the service online or the friendliness of the staff answering the phone on the other line *Professionalism an customer service: * Ease of reserving the service online or the friendliness of the staff answering the phone on the other line *Professionalism and friendliness of the staff of the employees who greet me when I arrive at the center *The tire specialist who checked the condition of my tires at every visit *The complimentary car wash * The service crew who gives thorough complimentary check-up to ensure my long travel *Warranty provided on my past service and parts* *Reasonable wait time. When my car needs longer time to fix, they ensure that I am provided a loaner from the dealer or a rental company. *The use of the fancy cappuccino machine, cold water, and variety of snacks in the "VIP" lounge. I especially would like to give a two thumbs up to my last service advisor, Joe Loera, Michael Ramos, and my most recent advisor - Wayne Anderson. Wayne listened and addressed my vehicle concerns. Due to extensive maintenance my vehicle needs, he helped me a lot by providing me a list of the maintenance of my vehicle and prioritizing the repairs I need right away, and explained everything in layman's term. Wayne is friendly, professional, and knowledgeable. I hope Walter's Mercedes-Benz continue to support their employees, reward their best employees so that they continue to serve us with a smile. Not many companies provide the best customer service as they do at this dealership. I will definitely return to this dealership for my next service/repair or buy my next Mercedes. Thank you again from your loyal customer, ~ Sheilah ~ More

Best customer service. Service advisor Kelli has set the bar even higher in knowledge ,,compassion and seeing her customer gets every resource available. Customized person Service advisor Kelli has set the bar even higher in knowledge ,,compassion and seeing her customer gets every resource available. Customized personalized and my car updates on repairs needed now and preventative. More

Excellent service and advice very professional and helpful to keep my car in top shape. helpful to keep my car in top shape. More

My service advisor Mr. Wayne Anderson have done well and it’s time to let you know about service provided is the best service anyone could ever ask for. You stand out, keep Wayne Anderson have done well and it’s time to let you know about service provided is the best service anyone could ever ask for. You stand out, keep it up. More

Professional and organized with efficient service. They opened on time and got my car finished in a timely manner They opened on time and got my car finished in a timely manner More