Walter's Mercedes-Benz of Riverside - Service Center

Enrique Velez the service advisor went above and beyond. If you ever need to visit the service center, please ask for him. He will keep you updated every details you need. Professional! If you ever need to visit the service center, please ask for him. He will keep you updated every details you need. Professional! More

I bring my Mercedes to Walter’s Mercedes-Benz because the Walter’s Group has the best service department of any dealerships in SoCal. Marina Salcedo did a wonderful job getting my car up to speed. Walter’s Group has the best service department of any dealerships in SoCal. Marina Salcedo did a wonderful job getting my car up to speed. More

Until today, everything was fine. Today was a terrible experience and service. I am tired and stressed from taking my car to service over and over again. Today was the worst customer Today was a terrible experience and service. I am tired and stressed from taking my car to service over and over again. Today was the worst customer service and waste of time. One of his workers, JR Rodriguez, made me feel discriminated for being a hispanic woman. I first arrived here at 9:30, Mr. JR Rodríguez told me to wait in the lobby and he would update me on what would happen to my car and how long I have to wait for it to be serviced. I waited for the car for 3 hours for JR Rodriguez to update me. He did not come to me to update me and it wasn't until 11:45 I had to look around the corner for him that he told me anything. Mr. JR saw that I looked at him in his desk on his computer alone. He had all the time to update me, while everyone else who went for service was already gone. After another 15-20 minutes I went to his desk and asked about my car. He mocked me saying, he "didn't update you because you were on my phone." I was on my phone at 11:10 for 30 minutes, I was there for 3 hours with no notice or any checkup. Since I had gotten there he had treated me as a lesser person because I was a non English speaking person. I feel completely unfairly treated and I told him that I was mad that I had to get up to tell him after 3 wasted hours of no update on my car. I had to pick up my daughter from school and it's really frustrating and infuriating that I have to take my new car to service every week because something is wrong with it, and that I get treated in such a way every week. More

Joseph Loara was very professional and courteous. I enjoyed your facility and was pleased with the service. I enjoyed your facility and was pleased with the service. More

Excellent dealership for providing high level service for Mercedes vehicles. Completes the work within the quoted timeframe and provides excellent waiting services and/or rides to your home. Mercedes vehicles. Completes the work within the quoted timeframe and provides excellent waiting services and/or rides to your home. More

Always excellent in everything. The service advisors I've dealt with are great in every aspects of customer service. Most recently, I went two days in a row and was assisted by Enri The service advisors I've dealt with are great in every aspects of customer service. Most recently, I went two days in a row and was assisted by Enrique Velez on both occasions. He did everything that I've asked for and has been very diligent. More

Had a great experience bringing my car to Walter's. JR Rodriguez was great to work with and kept me updated every step of the way. He was very courteous and professional. Will definitely be using the JR Rodriguez was great to work with and kept me updated every step of the way. He was very courteous and professional. Will definitely be using them in the future. More

Jr Rodriquez was awesome. He gave me a lot of information about my newly purchased vehicle. Thank you so much for all your help. He gave me a lot of information about my newly purchased vehicle. Thank you so much for all your help. More

Marina Salcedo was great helping when I needed my windshield replaced. Thank you Marina for your assistance! windshield replaced. Thank you Marina for your assistance! More