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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
2,956 Reviews
Call Service Center (951) 441-6182

2,956 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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January 07, 2025

Kelly Sandefur was excellent! She was very professional, knowledgeable and very honest! Thank you Kelly! More

by MLT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2025 -

Walter's Mercedes-Benz of Riverside responded

MLT, We are grateful for you leaving Kelly this stunning review! We are pleased to know that she was very professional, knowledgeable, honest and excellent. We hope to serve you again in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

January 01, 2025

Walter’s Mercedes is the best Mercedes dealership hands down. They are professional dealership with utmost care for customer care. My service advisor Mr. Alex Ramirez went above and beyond to take care o More

by Arun Gupta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Walter's Mercedes-Benz of Riverside responded

Arun, We are grateful for you leaving Alex this wonderful review and recommendation! We are pleased to know that he went above and beyond to take care of your car service needs. We hope to serve you again in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

December 26, 2024

Always apleasure dealing with Alex and his team at Walter's Benz. Fast, friendly service always depend on. Keep up the Nice work More

by RAMIREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2024 -

Walter's Mercedes-Benz of Riverside responded

RAMIREZ, Thank you for leaving Alex this amazing review! We are happy to know that he was a pleasure to deal with and always provides you with fast and friendly service. We look forward to serving you again in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

December 24, 2024

Walter’s MB , is awesome! The facility is very clean and staff is so accommodating ! More

by acheval
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Usary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Garlatta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna from Courtesy Rental Desk
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Dec 27, 2024 -

Walter's Mercedes-Benz of Riverside responded

Providing exemplary service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they were so accommodating. If you ever have any questions or concerns please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

December 21, 2024

Thank you JR Rodriguez for your excellent customer service and appreciate the detailed explanation of work performed. The delivery of my vehicle was perfect as they washed my car as well. So far worki More

by heatherrhodes.hr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Walter's Mercedes-Benz of Riverside responded

Heather, Thank you for leaving JR this terrific review and recommendation! We are glad to hear that JR took stellar care of you and your automotive needs. We are happy to know that he gave you a detailed explanation of the work performed and made your experience good. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

December 17, 2024

Very friendly and helpful and honest. I always ask for Michael Ramos when any of my services and he always makes sure taken care of . He knows his job and always goes above and beyond to More

by leticiahall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2024 -

Walter's Mercedes-Benz of Riverside responded

Leticia, Providing impeccable service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that Michael's efforts could meet your satisfaction! We are thrilled to know that he was very friendly, helpful, honest and went above and beyond to help/advise you. If you ever have any questions or concerns please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

December 15, 2024

Thank you Oscar for the incredible service the other day! You explained my warranty very well and kept me posted! Wonderful service as always Walters MB Riverside! More

by rinatravellover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Walter's Mercedes-Benz of Riverside responded

Rina, We appreciate you for leaving Oscar this spectacular review! We are delighted to know that he explained your warranty very well and kept you posted on your vehicle. If there is ever anything more that we may help you with please do not hesitate to let us know. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

December 11, 2024

Great Service as usual on my latest C300. I always trust Walter's to do the best service possible. More

by EraSprinter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2024 -

Walter's Mercedes-Benz of Riverside responded

We appreciate you for leaving us this marvelous review! We are delighted to know that our team provided you with great service as usual and that we have earned your trust. We look forward to serving you again in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

December 11, 2024

Kelly is fantastic. She is very courteous knowledgeable and goes the extra step to make the outcome successful. Kelly is definitely an asset to Walters Mercedez . More

by dreamnpatricia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2024 -

Walter's Mercedes-Benz of Riverside responded

Providing exemplary service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that Kelly's efforts could meet your satisfaction! We are thrilled to know that she was very courteous, knowledgeable and fantastic. If you ever have any questions or concerns please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

December 03, 2024

Overall I give Walters a good review. Michael Ramos was my advisor and he always does excellent work. However, I experienced an issue with the charges that were applied to my service...no More

by brucecurtner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2024 -

Walter's Mercedes-Benz of Riverside responded

Bruce, We are grateful for you leaving Michael this stunning review! We are pleased to know that he did excellent work and when the issue you had came up he got it fixed right away. We hope to have the opportunity to serve you again in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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