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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
2,923 Reviews
Call Service Center (951) 441-6182

2,923 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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October 10, 2024

Walters Mercedes is a great place to shop for a car. The sales and service department are always courteous and friendly. More

by arturo_rodriguez68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ross Geiger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2024 -

Walter's Mercedes-Benz of Riverside responded

Arturo, We are grateful for you leaving us this extraordinary review! We are pleased to know that our team was courteous and friendly. We hope to have the opportunity to serve you again in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

October 03, 2024

I received the best service from Alex! ! He is extremely thorough and reviews every detail of your car. Extremely professional and timely. Thank you Alex! More

by clarkclarkam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2024 -

Walter's Mercedes-Benz of Riverside responded

Clark, Providing immaculate and quality service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad to hear that Alex's efforts could meet your satisfaction! We are thrilled to know that he was extremely thorough, professional and timely. Please do not hesitate to give us a call if you ever have any questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

October 02, 2024

Alex Ramirez provided excellent service as did all of Walter’s while i was at the dealer More

by rdrobek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ross Geiger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2024 -

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving Alex this incredible review! We are glad to hear that Alex took top tier care of you and your automotive needs. We are happy to know that he provided you with excellent service. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

September 29, 2024

Great service and services needed for car were explained and a video was sent also. More

by phyllis.kirkemo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 30, 2024 -

Walter's Mercedes-Benz of Riverside responded

Phyllis, Thank you for leaving us this positive review! We are glad to hear that our team took great care of you and your automotive needs. We are happy to know that they provided you with great service and everything was explained to you. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

September 26, 2024

Service is very good and the time is perfect . and the the customer service is excellent . More

by Ehafez48Ezzat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ross Geiger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2024 -

Walter's Mercedes-Benz of Riverside responded

Providing excellent and quality service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that our teams efforts could meet your satisfaction! We are thrilled to know that they were very good and the time was perfect. Please do not hesitate to give us a call if you ever have any questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

September 20, 2024

Ross Geiger was very helpful. Explained what was needed and what needed to be done.. Overall good experience. More

by sandyusa200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ross Geiger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2024 -

Walter's Mercedes-Benz of Riverside responded

Sandy, Providing quality and efficient service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that Ross's efforts could meet your satisfaction! We are thrilled to know that he was very helpful and made your overall experience good. Please do not hesitate to give us a call if you ever have any questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

September 15, 2024

Our experience at the dealership was great! JR Rodriguez was professional and welcoming. He made sure to walk me through the process of my car maintenance and timing. He offered us some snacks More

by Atnava21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2024 -

Walter's Mercedes-Benz of Riverside responded

We are grateful for you leaving JR this wonderful review! We are thrilled to hear that JR took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that he was professional and welcoming. We hope to have the opportunity to serve you again in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

September 13, 2024

This was my first experience with Walter’s Mercedes and I must say I was very pleased Michael Ramos was my advisor and he made me very comfortable throughout the entire process so I will definitely be return More

by jennettbarbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2024 -

Walter's Mercedes-Benz of Riverside responded

Jennett, Providing quality and efficient service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that Michael's efforts could meet your satisfaction! We are thrilled to know that he made you feel comfortable throughout the entire process. We look forward to serving you again in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

September 11, 2024

Kelly was great she kept me informed all the way as they worked on my car. More

by Dstevens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2024 -

Walter's Mercedes-Benz of Riverside responded

We are grateful for you leaving Kelly this exceptional review! We are thrilled to hear that Kelly took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that she kept you informed the entire time your car was being worked on. We hope to have the opportunity to serve you again in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

September 10, 2024

Our service advisor, Kelly Sandefur, was extremely helpful, knowledgeable and kind. She was right on time with my two appointments, and it could not have gone smoother. Great job Walter's and Kelly!!! More

by pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Interlicchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Sandefur
Report | Print
Sep 11, 2024 -

Walter's Mercedes-Benz of Riverside responded

Pat, Providing impeccable and quality service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that Kelly's efforts could meet your satisfaction! We are thrilled to know that she was extremely helpful, knowledgeable and kind. Please do not hesitate to give us a call if you ever have any questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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