Walter's Mercedes-Benz of Riverside - Service Center

Amazing service ! Alex was amazing ! Fast, friendly and helpful ! Brought my car in for service, was in an out in under 2 hours! I will continue to see Alex and continu Alex was amazing ! Fast, friendly and helpful ! Brought my car in for service, was in an out in under 2 hours! I will continue to see Alex and continue to go to Walters! Thank you Alex!!!! More

great service! Alex was a great service rep. Honest and straight forward. Will definitely see him and recommend him to friends and family. Keep up the great work. Alex was a great service rep. Honest and straight forward. Will definitely see him and recommend him to friends and family. Keep up the great work. More

Two thumbs up and a high five for Mr.Alex Went in because the check engine light on my E350 went on. I was recommended to this service center by a friend, but was doubtful of driving my car to Went in because the check engine light on my E350 went on. I was recommended to this service center by a friend, but was doubtful of driving my car to Riverside living in the LA area. I was fortunate enough to be helped by Mr. (Alex) Ramirez who was very helpful and informative of my car needs. I felt welcomed, helped, and greatful for the customer service he provided. Extremely pleased by his customer service and being very tentative. And must I mention very knowledgeable of the services my car needed and that the service center could provide. Extremely pleased and will surely recommend this service center and especially Mr. Alex's helpful customer service. Very happy with his customer service!! More

I was happy with the service that Alex Ramirez gave me. The pricing was pretty good. I now know that when my car needs service I know who to take it to. Thank you very much. The pricing was pretty good. I now know that when my car needs service I know who to take it to. Thank you very much. More

Alex Ramirez, our new representative, was very attentive and helpful. We have been going to this dealership for several years. Our experience at Walter's has always been excellent. Our next new automobil and helpful. We have been going to this dealership for several years. Our experience at Walter's has always been excellent. Our next new automobile will be another Mercedes. We our Merceds to be very dependable automobiles. Our new C300 gets great mileage (very important in these days of high gas prices).. WE LOVE IT. Linda and Dan Cormier More

GFrom the moment I pulled into the service area I was treated like my customer satisfaction was important. Someone directed me where to park. Mark, my service writer, met me before I shut off the engin treated like my customer satisfaction was important. Someone directed me where to park. Mark, my service writer, met me before I shut off the engine. The workorder was handled quickly--all my questions answered. I spent the next hour or so in the very nice waiting area, enjoying a continental breakfast. Then I wandered onto the sales floor--a kid in a candy store. During the course of my relationship with Walters I have struck a friendship with Bob Murray, one of the salesmen. He, like me, is a Vietnam vet, and he also rides a Harley, another experience we share in common. Bob always answers all my questions about the various models on the floor. Walters has a huge inventory. Also, their garage/service area is the biggest I've seen. I currently own a 2009 GL550 which I purchased from Walters. The financing and extended warranty were handled by Wayne Molter. That was in 2010. Wayne and I really hit it off. He made me feel like he really cared about my getting the best possible deal. Wayne is the kind of character that exudes knowledge and confidence with a personality that helps the client relax when a whole lot of money is on the table. I like Wayne. Thank goodness Wayne put me into a good warranty, because the cost is paying off now that there's 52K miles on the GL. Up till now the entire history of my service experience has been excellent. Walters fixes it right the first time, and there's always a loaner vehicle--a big positive for me. Also, they wash and vacume the automobile with every service. I should add that I belong to a family that owns a Buick/GMC dealership in Redlands. As a member of that family, I have become accustomed to great value and service. I have to admit that Walters' service rivals, if not exceeds, the service and value I have come to expect from an agency that has my name on the building. One other thing. There is no comparison between a Buick and a Merceds Benz. More

The selection and purchase process for my ML350 went extremely smoothly due to the knowledge and helpfulness of Mr. Bob Murray. His knowledge of the key characteristics of each of the model years was he extremely smoothly due to the knowledge and helpfulness of Mr. Bob Murray. His knowledge of the key characteristics of each of the model years was helpful in understanding and selecting options. I have been so pleased with my Mercedes SUV, that when I was looking for a sedan, I naturally checked the offerings from Mercedes. Again, the information from Bob was most helpful in selecting the CLS550. As I have had service consistently from Walters, I'd like to acknowledge the role of Sarina Kashani in maintaining these cars. She has expedited worked when needed, and assisted in numerous issues as in selecting the proper media interface for an alternate source of music. Every aspect of this dealership has been characterized with professionalism and dedication to maintaining high marks in service and this customer's satisfaction. Thank you all for a job well done! Regards, Ron Reynolds Riverside, CA More

I live in Orange County and pass two dealerships just to get to Walters all because of Sarina Kashani and the service staff at Walters. They are phenomenal and Sarina is always a pleasure to work with. She get to Walters all because of Sarina Kashani and the service staff at Walters. They are phenomenal and Sarina is always a pleasure to work with. She truly has her clients best interest at heart and really listens to what we need or want. I can always count on her to give us the best service and she always follows through with what she promises. Everyone at Walters is exceptional but it's Sarina who keeps us coming back. Keep up the great service! More

Took my car in for service...My service adviser was more than qualified... professional, kind, friendly and meet all my service needs...i never worry about calling on him no matter what he helps...that goes than qualified... professional, kind, friendly and meet all my service needs...i never worry about calling on him no matter what he helps...that goes for all things done at Walters...even getting my free weekly car wash, its a joy...Josh the host is super sweet too......... More

My new service advisor Mark Interlicchia was exceptional with my service needs these past two weeks super attentive , professional , perfect with communication , kind and patient. As always when I deal wi with my service needs these past two weeks super attentive , professional , perfect with communication , kind and patient. As always when I deal with Walters this was another perfect performance A++++++ More