Walter's Mercedes-Benz of Riverside - Service Center

Fast/Excellent Service- Knowledgeable Service Advisor Mark Espinoza, Service Advisor(SA), went above and beyond in assisting me with a unique service request. My new to me, 2011 CL550 AMG, was just bein Mark Espinoza, Service Advisor(SA), went above and beyond in assisting me with a unique service request. My new to me, 2011 CL550 AMG, was just being delivered via long haul transport and required service and checkout before driving back to San Diego. Mark did a fantastic job of getting my car serviced in record time in this situation. Additionally, he took the time to sit down with me in the car and go through all the computer routines to drive this very intensive computer driven car. Recently a Land Rover-Jaguar SA crossover, he has excellent skills in many areas. Walter's is lucky to have this gentleman on their Team. More

Familiar Mark Espinoza was my service advisor and I was very happy that he was, as Mark was my service advisor in Mission Viejo when I owned a Jag. Mark provid Mark Espinoza was my service advisor and I was very happy that he was, as Mark was my service advisor in Mission Viejo when I owned a Jag. Mark provides accessional service and am very happy he is now with MB. More

The best Service Center experience! I drive a smart. Taking my to smart to Walter's could make me feel like a fish out of water, but it isn't that way. I was treated with the up most cou I drive a smart. Taking my to smart to Walter's could make me feel like a fish out of water, but it isn't that way. I was treated with the up most courtesy and expediency from the front door of the service department as if I drove a Mercedes Benz and not a smart. The greeter ushered me to Alex's desk and offered me a bottle of ice cold water. Alex was friendly, efficient and listened to my stories. I decided to wait for the collection of my service, and Alex determined that it should take about two hours. And wouldn't you know, an hour and a half later, Alex called my cell phone regarding a need for additional service. The previous crevice centers I used for car service hated calling me, forcing me to call them. Walter's isn't that way. The Service was decidedly under the estimate cost, making my wallet very happy (me too!) And I got a car wash, too! The care and attention given to Mercedes Benz's given to my little smart was a joy, and if they serviced my wife's Saturn Vue, I would have an appointment scheduled already. They resemble Disneyland's guest service, they bend over backwards to do their best to help our car care with efficiency, friendliness and great workmanship. I will be back. They've set the bar very high with this visit, but I know that they can surpass any expectation I have the next time. More

Excellent Customer Service by Alex Ramirez I have 3 Mercedez Benz in our family and have visited many dealerships but I must say that after meeting Alex Ramirez, I have vowed that he is the bes I have 3 Mercedez Benz in our family and have visited many dealerships but I must say that after meeting Alex Ramirez, I have vowed that he is the best that has attended to me and as such, he is the only one I would ever request. Everything goes smoothly every time from intaking my vehicle and getting me the information I request on my vehicle in a timely manner. He is always very pleasant, he is always very helpful, he is never too busy to return my calls or assist me. Calling my office and even texting me update on my car as I request. Thank you Alex. You are a gem. Truly, Dr. Nnah More

Warranty Service I just stopped by the dealership to see if I needed a specific part needed to be ordered to fix my car. Instead, Alex had me in a rental within 10 min I just stopped by the dealership to see if I needed a specific part needed to be ordered to fix my car. Instead, Alex had me in a rental within 10 minutes and I was on my way! He's always very helpful and quick to answer any questions. I received a call when my car was ready, which I found I never received before coming to Alex. I was always hunting down my service technician at other dealerships. That never happens at Walter's. Thanks Alex! More

Service Advisor Mark Interlicchia is my service advisor at Walters and everytime I take my car in for service I'm always greeted with a warm smile ... I see how he w Mark Interlicchia is my service advisor at Walters and everytime I take my car in for service I'm always greeted with a warm smile ... I see how he works with his other clients as well and they too are treated the same. Also if it's just a question I have for him I just email him and he returns my email sooo fast. I highly recommend Walters to anyone who wants to be treated with the upmost respect... I don't think I could ever leave to another dealership.... Thanks again Mark for your help.... Janice James More

Service I purchased a new GLK 350 a couple of weeks ago. I made an appointment because I thought I may have had a break leak. I got an appointment right awa I purchased a new GLK 350 a couple of weeks ago. I made an appointment because I thought I may have had a break leak. I got an appointment right away!! Everything was checked out and all was fine!! I had my all my tires checked and my front license plate attached during this same visit. Everything was done right away. All members of the service team were professional and a pleasure to work with. My Service Advisor was Mark Espinoza. He was very personable and professional. Christian brought me my car--super clean and ready to go!! Thanks again for a great experience at Walter's!! Cynthia W. More

Walters Mercedes It was really great working with Brandon Monaco, he was very genuine and listened to my concerns why I brought my wife's GL in for service. Brandon It was really great working with Brandon Monaco, he was very genuine and listened to my concerns why I brought my wife's GL in for service. Brandon is a valuable asset on Walters Mercedes team in the Service Department. Thanks Brandon. Best Regards, Steven Laszlo More

Great Job on the service of my MB Mark I am so impressed with the service of my MB C300 that I decided to trade it in and by a newer MB. I know i will be well taken care of. Mark has a lot I am so impressed with the service of my MB C300 that I decided to trade it in and by a newer MB. I know i will be well taken care of. Mark has a lot of knowledge of MB also customer service. Well mark we will start all over agin with my 2012 MB C250. Sincerely Kelly Young More

great service for my Mercedes and sprinter I've taken both of my car to alex. He helped me out with my personal car and my business sprinter. I took them both for service and he was able to get I've taken both of my car to alex. He helped me out with my personal car and my business sprinter. I took them both for service and he was able to get them to me in a timely matter. I strongly recommend him as a go to Mercedes and sprinter advisor. More