Walter's Mercedes-Benz of Riverside - Service Center

GFrom the moment I pulled into the service area I was treated like my customer satisfaction was important. Someone directed me where to park. Mark, my service writer, met me before I shut off the engin treated like my customer satisfaction was important. Someone directed me where to park. Mark, my service writer, met me before I shut off the engine. The workorder was handled quickly--all my questions answered. I spent the next hour or so in the very nice waiting area, enjoying a continental breakfast. Then I wandered onto the sales floor--a kid in a candy store. During the course of my relationship with Walters I have struck a friendship with Bob Murray, one of the salesmen. He, like me, is a Vietnam vet, and he also rides a Harley, another experience we share in common. Bob always answers all my questions about the various models on the floor. Walters has a huge inventory. Also, their garage/service area is the biggest I've seen. I currently own a 2009 GL550 which I purchased from Walters. The financing and extended warranty were handled by Wayne Molter. That was in 2010. Wayne and I really hit it off. He made me feel like he really cared about my getting the best possible deal. Wayne is the kind of character that exudes knowledge and confidence with a personality that helps the client relax when a whole lot of money is on the table. I like Wayne. Thank goodness Wayne put me into a good warranty, because the cost is paying off now that there's 52K miles on the GL. Up till now the entire history of my service experience has been excellent. Walters fixes it right the first time, and there's always a loaner vehicle--a big positive for me. Also, they wash and vacume the automobile with every service. I should add that I belong to a family that owns a Buick/GMC dealership in Redlands. As a member of that family, I have become accustomed to great value and service. I have to admit that Walters' service rivals, if not exceeds, the service and value I have come to expect from an agency that has my name on the building. One other thing. There is no comparison between a Buick and a Merceds Benz. More

The selection and purchase process for my ML350 went extremely smoothly due to the knowledge and helpfulness of Mr. Bob Murray. His knowledge of the key characteristics of each of the model years was he extremely smoothly due to the knowledge and helpfulness of Mr. Bob Murray. His knowledge of the key characteristics of each of the model years was helpful in understanding and selecting options. I have been so pleased with my Mercedes SUV, that when I was looking for a sedan, I naturally checked the offerings from Mercedes. Again, the information from Bob was most helpful in selecting the CLS550. As I have had service consistently from Walters, I'd like to acknowledge the role of Sarina Kashani in maintaining these cars. She has expedited worked when needed, and assisted in numerous issues as in selecting the proper media interface for an alternate source of music. Every aspect of this dealership has been characterized with professionalism and dedication to maintaining high marks in service and this customer's satisfaction. Thank you all for a job well done! Regards, Ron Reynolds Riverside, CA More

I live in Orange County and pass two dealerships just to get to Walters all because of Sarina Kashani and the service staff at Walters. They are phenomenal and Sarina is always a pleasure to work with. She get to Walters all because of Sarina Kashani and the service staff at Walters. They are phenomenal and Sarina is always a pleasure to work with. She truly has her clients best interest at heart and really listens to what we need or want. I can always count on her to give us the best service and she always follows through with what she promises. Everyone at Walters is exceptional but it's Sarina who keeps us coming back. Keep up the great service! More

Took my car in for service...My service adviser was more than qualified... professional, kind, friendly and meet all my service needs...i never worry about calling on him no matter what he helps...that goes than qualified... professional, kind, friendly and meet all my service needs...i never worry about calling on him no matter what he helps...that goes for all things done at Walters...even getting my free weekly car wash, its a joy...Josh the host is super sweet too......... More

My new service advisor Mark Interlicchia was exceptional with my service needs these past two weeks super attentive , professional , perfect with communication , kind and patient. As always when I deal wi with my service needs these past two weeks super attentive , professional , perfect with communication , kind and patient. As always when I deal with Walters this was another perfect performance A++++++ More

Took my car in for maintenance. Great work on my car and exceptional customer service. My service adviser, Leo, was very pleasant to work with. They found a minor issue with the car that they had to wait fo exceptional customer service. My service adviser, Leo, was very pleasant to work with. They found a minor issue with the car that they had to wait for parts to come in. Leo got me a loaner car for the day, and everything went through smoothly, and everything was done the very next day. It feels like they've tighten up all the nuts and bolts in the car that it drives much tighter. Thanks guys! More