Walter's Mercedes-Benz of Riverside - Service Center

Awesome Mr. David Greene was very pleasant to work with friendly, informative with questions asked, helpful, good listener, and profession. Your attitude wil Mr. David Greene was very pleasant to work with friendly, informative with questions asked, helpful, good listener, and profession. Your attitude will take you places, you've never dreamed of. Keep up the good work. Thank you and God Bless. More

Very supportive, knowledgable and polite. Mark Interlicchi is extremely knowledgable about the Mercedes products. he is a great asset to the Walter team and is the only reason I continue to v Mark Interlicchi is extremely knowledgable about the Mercedes products. he is a great asset to the Walter team and is the only reason I continue to visit Walters. More

Out standing service. Mr. Espinoza was very professional in helping me get my RV serviced and also going out of his way to insure that the warrenty on my transmission as ta Mr. Espinoza was very professional in helping me get my RV serviced and also going out of his way to insure that the warrenty on my transmission as taken care of right. thank you mark for the great service and advise. More

Excellent Service! Today, I took our Mercedes Benz SUV to Walter's Automotive Mercedes dealership for routine maintenance. When I arrived, I had a question about the le Today, I took our Mercedes Benz SUV to Walter's Automotive Mercedes dealership for routine maintenance. When I arrived, I had a question about the level of service/maintenance required. I met with Service Advisor David Green, who I found to be professional and courteous. David took the time to check our vehicle history and was able to recommend the appropriate service for the vehicle. He was able to save us money with NO upsell! In the long run, he just made the dealership more money because I will continue to use Walter's Service Department for vehicle repairs and maintenance because of David's ethical behavior. In fact, David sealed the deal when he took it upon himself to retrieve a spare keyset that had dropped down under the passenger seat, a couple of months ago, saving us the cost of our seat having to be removed and replaced by a mechanic. All in all, it was a positive experience. The vehicle was washed. David took the time to explain the process and the vehicle runs great! David is a pro in every sense of the word and an asset to Walter's Automotive Mercedes dealership team. I look forward to my next visit! More

Tow & Service on Stalled Car David Green, my service adviser, was professional & kind the moment I arrived with my towed in car. I was provided a rental, while the dealership trie David Green, my service adviser, was professional & kind the moment I arrived with my towed in car. I was provided a rental, while the dealership tried to determine the origin of problem. David kept me informed & was prompt with keeping me in the loop. I felt he was someone I could trust & would have my best interest a heart. David your customer service is excellent. Walter's should be proud with having you on board & apart of their service team! Next time I am in need of service, I'll be requesting you as my service adviser. Thanks again David. You were awesome! More

Service VS Sales My service adviser, Mark Espinosa is the best. He keeps me informed and welcomes any questions or concerns I may have, regarding my vehicle. My recen My service adviser, Mark Espinosa is the best. He keeps me informed and welcomes any questions or concerns I may have, regarding my vehicle. My recent sales experience was both positive and negative, unfortunately. Bob Rosas provided me with the information I needed to purchase my vehicle and was very pleasant and professional to work with. The finance portion of the sale, was extremely annoying, however. I waited over one hour to finish transaction. Total time to purchase car was 3 and a half hours. Walter's Mercedes showed little regard for the customers time. Because of this, I will not purchase my next Mercedes at Walter's. More

Attentive and Communicative Service Service provided was excellent and very thorough. I appreciated that Eric went through the entire service with me and explained in detail what took pl Service provided was excellent and very thorough. I appreciated that Eric went through the entire service with me and explained in detail what took place. Usually when I get service done they don't go through the details as to what takes place but it was refreshing to know what service B actually was. Eric also informed me exactly when my car was done and offered a loaner vehicle right away. Communication is key when getting service done and that was provided at Walter's with Eric. More

JR always provides great service!! Doesn't matter what I need, JR is always there to help. He assists me with anything I need and gets my car in and out no matter what I am there for. Doesn't matter what I need, JR is always there to help. He assists me with anything I need and gets my car in and out no matter what I am there for. On this particular occasion, my car was washed, but not dried. JR took it upon himself to dry my car so that I could get back on road and make my appointment. Love this place, love the service! More

CUSTOMER SERVICE SUPERSTAR I recently went in to have a diagnostics service run on my vehicle. Although the results were unsettling at first due to the extent of work needed. My I recently went in to have a diagnostics service run on my vehicle. Although the results were unsettling at first due to the extent of work needed. My expeirence was quickly put as ease by the character and customer service provided by JR Rodriguez. To say he was very kind, understanding and accommodating is an understatement. Best service I could ask for in such stressful circumstances! Thank you JR. More