Walter's Mercedes-Benz of Riverside - Service Center

Wow. Rarely does a dealership rep follows through with their word. Alex handled me from beginning to the end and without a hitch. I hate problems and Alex made sure my visit there went smoothly. If you n their word. Alex handled me from beginning to the end and without a hitch. I hate problems and Alex made sure my visit there went smoothly. If you need an awesome service rep, look for him. Awesome dude. More

Alex is extremely knowledgeable and friendly. My car was ready before the promised time. He went over everything that was done to my car in detail! I highly recommend him. ready before the promised time. He went over everything that was done to my car in detail! I highly recommend him. More

Fast professional service with very reasonable prices. I used to go to an independent service center to "save" money but it actually ended up costing me more. Highly recommend this place. used to go to an independent service center to "save" money but it actually ended up costing me more. Highly recommend this place. More

Definitely recommend Walter's MBZ. Been servicing my car at several dealerships. What makes Walter's MBZ standout is the level of service I receive here. I would recommend Leo T. to all MBZ owners. car at several dealerships. What makes Walter's MBZ standout is the level of service I receive here. I would recommend Leo T. to all MBZ owners. More

Mark was excellent ! Took great care of my son. I live over 500 miles away and needed extra attentive customer service for my son--- both Mark and Amy over delivered. Very friendly, great service and pri over 500 miles away and needed extra attentive customer service for my son--- both Mark and Amy over delivered. Very friendly, great service and price. Even delivered the car when my son over-slept!! top notch personalized service. More

This is the best Mercedes-Benz dealership I have been to. Very friendly and professional service staff that I highly recommend. Leo was extremely helpful. I appreciate his dedication and expertise. Leo, Wayn Very friendly and professional service staff that I highly recommend. Leo was extremely helpful. I appreciate his dedication and expertise. Leo, Wayne, Paul, Miguel and their staff always make it a pleasure to visit. Thank you very much! More

A+++ service! Rod Carry goes out of his way to over deliver every time! This last visit was no exception from start to finish. I would recommend Rod to anyone I know. Thanks for exemplifying excepti deliver every time! This last visit was no exception from start to finish. I would recommend Rod to anyone I know. Thanks for exemplifying exceptional customer service! More

Awesome Service Advisor. Makes my life so easy!!! Very knowledgeable on every aspect of my car 2012 E350 , and has the warmest heart .. I love this dealership The Keinle's are a great family... Bravo knowledgeable on every aspect of my car 2012 E350 , and has the warmest heart .. I love this dealership The Keinle's are a great family... Bravo More

I have a Sprinter van I use for my business. Recently I had it serviced at Walters when I arrived to pick it up the mechanics had mistakenly left some the plastic trim detached from the van where they were had it serviced at Walters when I arrived to pick it up the mechanics had mistakenly left some the plastic trim detached from the van where they were working on an electrical issue. I was very upset because I had a tight schedule and needed to go. I complained to the manager, Chris, he immediately had the problem fixed and assigned Tyler as my service representative. Because of the inconvenience Chris provided me with several free services that the van was due for as well as a " loaner" vehicle for me to use in the mean time. Tyler coordinated the service and was very responsive to my needs and schedule. Although I had somewhat of a negative experience Chris and Tyler totally restored my faith in the service department. They never once had a bad attitude when I complained about the problem. They stayed positive and worked on a solution rather than making excuses. I own a service related business and this type of attitude is exactly what I expect from my employees. Walter is fortunate to have such great people working in the service department. More

Paul was a great person to deal with, who helped me get my car service. He recommended exactly what I needed and didn't try to sell me the entire farm. I got in and out in no time what so ever!!! I had my car service. He recommended exactly what I needed and didn't try to sell me the entire farm. I got in and out in no time what so ever!!! I had my car detailed, the full detail and I must say, the quality of work is exceptional, My car looks brand new!!! More