Walter's Mercedes-Benz of Riverside - Service Center

AMAZING! This was the best service I've ever had at a dealership. Mark Espinoza made everything go smoothly and seamlessly. From the minute he came out to say This was the best service I've ever had at a dealership. Mark Espinoza made everything go smoothly and seamlessly. From the minute he came out to say hello all the way to through to handing me back the keys it couldn't have gone better. Truly an amazing experience, all dealerships could learn something from Walter's. More

Mark Interlicchia is why I go to your dealership. Mark's professionalism, integrity and customer service is why I not only keep returning but it's the only reason I drive by 2 dealerships and go to yo Mark's professionalism, integrity and customer service is why I not only keep returning but it's the only reason I drive by 2 dealerships and go to yours instead. He by far goes above and beyond the customer service aspect. Your dealership is very lucky to have an individual of this caliber and performance working for you. Great job! Great service Mark. Thank you! More

My first encounter with Alex Ramirez I used to deal with Tyler Usary as my Service Advisor. Since he was promoted I meet Alex Ramirez as my new Service Advisor and I found him trustworth I used to deal with Tyler Usary as my Service Advisor. Since he was promoted I meet Alex Ramirez as my new Service Advisor and I found him trustworthy. Alex did a fantastic job of getting my car serviced at the time promised. More

Service A of my E350 My 10000 miles service was due and I did not even make an appointment and just drove to the dealership. I was well greeted at the service front and d My 10000 miles service was due and I did not even make an appointment and just drove to the dealership. I was well greeted at the service front and directed me to Alex Ramirez who was my favorite service advisor. Alex is always friendly and very professional. I was promptly explained everything in detail and Alex made sure that my time was not wasted. It was simple and fast I drove off the dealership with a courtesy car. He called me and followed up everything closely. I was promptly informed when the work was completed. This was the best service experience I had. Thank you Alex and keep up your good work. Mark M Dassanayake More

MY FIRST SPRINTER VAN SERVICE Waited less than 15 minutes for Mark Espinoza (Service Advisor) to meet with me. Told him I just need a LOF for my 2013 Sprinter which had less than 1 Waited less than 15 minutes for Mark Espinoza (Service Advisor) to meet with me. Told him I just need a LOF for my 2013 Sprinter which had less than 10,000 miles, so this was my first service! One would have thought it would be simple! And it was! The two things that bothered me the most was the price and not getting a wash after my service! To do a basic service it was over $200.00 and I got no courtesy wash! I could do with out a wash, but come on guy $200.00+ wow! I wonder if I was charged the day after a holiday rate. This will make me rethink if I want to come back to Walter's for service or check out other Mercedes Sprinter Dealers for service and pricing. More

Fast/Excellent Service- Knowledgeable Service Advisor Mark Espinoza, Service Advisor(SA), went above and beyond in assisting me with a unique service request. My new to me, 2011 CL550 AMG, was just bein Mark Espinoza, Service Advisor(SA), went above and beyond in assisting me with a unique service request. My new to me, 2011 CL550 AMG, was just being delivered via long haul transport and required service and checkout before driving back to San Diego. Mark did a fantastic job of getting my car serviced in record time in this situation. Additionally, he took the time to sit down with me in the car and go through all the computer routines to drive this very intensive computer driven car. Recently a Land Rover-Jaguar SA crossover, he has excellent skills in many areas. Walter's is lucky to have this gentleman on their Team. More

Familiar Mark Espinoza was my service advisor and I was very happy that he was, as Mark was my service advisor in Mission Viejo when I owned a Jag. Mark provid Mark Espinoza was my service advisor and I was very happy that he was, as Mark was my service advisor in Mission Viejo when I owned a Jag. Mark provides accessional service and am very happy he is now with MB. More

The best Service Center experience! I drive a smart. Taking my to smart to Walter's could make me feel like a fish out of water, but it isn't that way. I was treated with the up most cou I drive a smart. Taking my to smart to Walter's could make me feel like a fish out of water, but it isn't that way. I was treated with the up most courtesy and expediency from the front door of the service department as if I drove a Mercedes Benz and not a smart. The greeter ushered me to Alex's desk and offered me a bottle of ice cold water. Alex was friendly, efficient and listened to my stories. I decided to wait for the collection of my service, and Alex determined that it should take about two hours. And wouldn't you know, an hour and a half later, Alex called my cell phone regarding a need for additional service. The previous crevice centers I used for car service hated calling me, forcing me to call them. Walter's isn't that way. The Service was decidedly under the estimate cost, making my wallet very happy (me too!) And I got a car wash, too! The care and attention given to Mercedes Benz's given to my little smart was a joy, and if they serviced my wife's Saturn Vue, I would have an appointment scheduled already. They resemble Disneyland's guest service, they bend over backwards to do their best to help our car care with efficiency, friendliness and great workmanship. I will be back. They've set the bar very high with this visit, but I know that they can surpass any expectation I have the next time. More

Excellent Customer Service by Alex Ramirez I have 3 Mercedez Benz in our family and have visited many dealerships but I must say that after meeting Alex Ramirez, I have vowed that he is the bes I have 3 Mercedez Benz in our family and have visited many dealerships but I must say that after meeting Alex Ramirez, I have vowed that he is the best that has attended to me and as such, he is the only one I would ever request. Everything goes smoothly every time from intaking my vehicle and getting me the information I request on my vehicle in a timely manner. He is always very pleasant, he is always very helpful, he is never too busy to return my calls or assist me. Calling my office and even texting me update on my car as I request. Thank you Alex. You are a gem. Truly, Dr. Nnah More

Warranty Service I just stopped by the dealership to see if I needed a specific part needed to be ordered to fix my car. Instead, Alex had me in a rental within 10 min I just stopped by the dealership to see if I needed a specific part needed to be ordered to fix my car. Instead, Alex had me in a rental within 10 minutes and I was on my way! He's always very helpful and quick to answer any questions. I received a call when my car was ready, which I found I never received before coming to Alex. I was always hunting down my service technician at other dealerships. That never happens at Walter's. Thanks Alex! More