Walter's Mercedes-Benz of Riverside - Service Center

Service I purchased a new GLK 350 a couple of weeks ago. I made an appointment because I thought I may have had a break leak. I got an appointment right awa I purchased a new GLK 350 a couple of weeks ago. I made an appointment because I thought I may have had a break leak. I got an appointment right away!! Everything was checked out and all was fine!! I had my all my tires checked and my front license plate attached during this same visit. Everything was done right away. All members of the service team were professional and a pleasure to work with. My Service Advisor was Mark Espinoza. He was very personable and professional. Christian brought me my car--super clean and ready to go!! Thanks again for a great experience at Walter's!! Cynthia W. More

Walters Mercedes It was really great working with Brandon Monaco, he was very genuine and listened to my concerns why I brought my wife's GL in for service. Brandon It was really great working with Brandon Monaco, he was very genuine and listened to my concerns why I brought my wife's GL in for service. Brandon is a valuable asset on Walters Mercedes team in the Service Department. Thanks Brandon. Best Regards, Steven Laszlo More

Great Job on the service of my MB Mark I am so impressed with the service of my MB C300 that I decided to trade it in and by a newer MB. I know i will be well taken care of. Mark has a lot I am so impressed with the service of my MB C300 that I decided to trade it in and by a newer MB. I know i will be well taken care of. Mark has a lot of knowledge of MB also customer service. Well mark we will start all over agin with my 2012 MB C250. Sincerely Kelly Young More

great service for my Mercedes and sprinter I've taken both of my car to alex. He helped me out with my personal car and my business sprinter. I took them both for service and he was able to get I've taken both of my car to alex. He helped me out with my personal car and my business sprinter. I took them both for service and he was able to get them to me in a timely matter. I strongly recommend him as a go to Mercedes and sprinter advisor. More

Amazing service ! Alex was amazing ! Fast, friendly and helpful ! Brought my car in for service, was in an out in under 2 hours! I will continue to see Alex and continu Alex was amazing ! Fast, friendly and helpful ! Brought my car in for service, was in an out in under 2 hours! I will continue to see Alex and continue to go to Walters! Thank you Alex!!!! More

great service! Alex was a great service rep. Honest and straight forward. Will definitely see him and recommend him to friends and family. Keep up the great work. Alex was a great service rep. Honest and straight forward. Will definitely see him and recommend him to friends and family. Keep up the great work. More

Two thumbs up and a high five for Mr.Alex Went in because the check engine light on my E350 went on. I was recommended to this service center by a friend, but was doubtful of driving my car to Went in because the check engine light on my E350 went on. I was recommended to this service center by a friend, but was doubtful of driving my car to Riverside living in the LA area. I was fortunate enough to be helped by Mr. (Alex) Ramirez who was very helpful and informative of my car needs. I felt welcomed, helped, and greatful for the customer service he provided. Extremely pleased by his customer service and being very tentative. And must I mention very knowledgeable of the services my car needed and that the service center could provide. Extremely pleased and will surely recommend this service center and especially Mr. Alex's helpful customer service. Very happy with his customer service!! More

I was happy with the service that Alex Ramirez gave me. The pricing was pretty good. I now know that when my car needs service I know who to take it to. Thank you very much. The pricing was pretty good. I now know that when my car needs service I know who to take it to. Thank you very much. More

Alex Ramirez, our new representative, was very attentive and helpful. We have been going to this dealership for several years. Our experience at Walter's has always been excellent. Our next new automobil and helpful. We have been going to this dealership for several years. Our experience at Walter's has always been excellent. Our next new automobile will be another Mercedes. We our Merceds to be very dependable automobiles. Our new C300 gets great mileage (very important in these days of high gas prices).. WE LOVE IT. Linda and Dan Cormier More

GFrom the moment I pulled into the service area I was treated like my customer satisfaction was important. Someone directed me where to park. Mark, my service writer, met me before I shut off the engin treated like my customer satisfaction was important. Someone directed me where to park. Mark, my service writer, met me before I shut off the engine. The workorder was handled quickly--all my questions answered. I spent the next hour or so in the very nice waiting area, enjoying a continental breakfast. Then I wandered onto the sales floor--a kid in a candy store. During the course of my relationship with Walters I have struck a friendship with Bob Murray, one of the salesmen. He, like me, is a Vietnam vet, and he also rides a Harley, another experience we share in common. Bob always answers all my questions about the various models on the floor. Walters has a huge inventory. Also, their garage/service area is the biggest I've seen. I currently own a 2009 GL550 which I purchased from Walters. The financing and extended warranty were handled by Wayne Molter. That was in 2010. Wayne and I really hit it off. He made me feel like he really cared about my getting the best possible deal. Wayne is the kind of character that exudes knowledge and confidence with a personality that helps the client relax when a whole lot of money is on the table. I like Wayne. Thank goodness Wayne put me into a good warranty, because the cost is paying off now that there's 52K miles on the GL. Up till now the entire history of my service experience has been excellent. Walters fixes it right the first time, and there's always a loaner vehicle--a big positive for me. Also, they wash and vacume the automobile with every service. I should add that I belong to a family that owns a Buick/GMC dealership in Redlands. As a member of that family, I have become accustomed to great value and service. I have to admit that Walters' service rivals, if not exceeds, the service and value I have come to expect from an agency that has my name on the building. One other thing. There is no comparison between a Buick and a Merceds Benz. More