Walter's Mercedes-Benz of Riverside - Service Center

Service feed back I loved the quality of the service and work that was done on my car. Alex Ramirez was very helpful and professional and had the time to explain to me I loved the quality of the service and work that was done on my car. Alex Ramirez was very helpful and professional and had the time to explain to me what exactly my car needs .. I highly recommend the service department and hopfully soon I will experience the sales department as well :) More

Check Tires My tire check light came on in my car while I was on a business trip. I contacted Walter’s Mercedes upon my return and was provided excellent service My tire check light came on in my car while I was on a business trip. I contacted Walter’s Mercedes upon my return and was provided excellent service from the Service Representative to Alex Ramirez the Service Advisor. Alex was extremely knowledgeable and professional and put me at ease, he explained that my tires were down to the rim and was unsafe to drive. He also had then check my car for other issues to ensure that I was safe while driving. Most of all he offered me a car without my asking, allowing me to return to my office without delay. He kept me abreast of the status of my car, which only took a day. I have consistently enjoyed during business with Walter’s Mercedes and Alex is now my favorite Service Representative because of his professionalism, respectfulness and I trust then with my car. More

JR Rodriguez - MB Service Department I am new to experiencing Mercedes for servicing my car. Although our interaction is new, JR Rodriguiez has shown the type of knowledge and professiona I am new to experiencing Mercedes for servicing my car. Although our interaction is new, JR Rodriguiez has shown the type of knowledge and professionalism that represents your company well. I appreciate his service and will gladly reccomended him to those I know needing their cars serviced. More

Mark is the man Service advisor Mark interlicchia always does a good job on my car. I recommend people to look for him when you guys need to get your cars fixed. Service advisor Mark interlicchia always does a good job on my car. I recommend people to look for him when you guys need to get your cars fixed. More

2004 E320 is new again! My husband and I have tried other more inexpensive car repair businesses, but we have yet to find a match for the exceptional personnel we were met wi My husband and I have tried other more inexpensive car repair businesses, but we have yet to find a match for the exceptional personnel we were met with at Walters. Brandon Monaco was very professional, and understood exactly what we needed with our car. He was easy to understand, and explained every question we had and was able to give us a very accurate estimate on our vehicle, researching and getting prices from the service and parts department to help us understand our total dollar amount due. We were really impressed by the short time Walters took to repair our car. We will recommend Walters to everyone. Thanks again, Brandon! More

Routine Maintenance and Repairs You Can Trust Mark Interlicchia and his service technicians provide exceptional service on our S430 every time we bring it in. Repairs are done right the first tim Mark Interlicchia and his service technicians provide exceptional service on our S430 every time we bring it in. Repairs are done right the first time so we don't have to waste time making unnecessary return trips. They provide outstanding professional, courteous and friendly service on every visit. It is very reassuring to have a maintenance team you can trust. Thanks Mark! More

Outstanding Customer Service-Mark Interlicchia Since purchasing my dream car in February 2014, Mark Interlicchia has been my service advisor. I have never been treated better! Mark goes above and Since purchasing my dream car in February 2014, Mark Interlicchia has been my service advisor. I have never been treated better! Mark goes above and beyond what is expected of him each and every time I have been in for either a wash or service! He is kind, professional and sincere. I trust Mark and I know that he will take care of my car giving me the best possible service. Recently I had questions regarding service paperwork. Mark researched the problem and immediately took care of the problem. He personally called me to follow up and let me know that the problem had been resolved. I am so appreciative of the time and diligence that Mark takes to make sure his clients get the best possible service! Thank you Mark for all that you do! Thank You Walter's for outstanding quality and service! I couldn't be happier!! More

Great service with a personal touch from start to end. I went to get my car service and 2 back tires changed. I had two other appointments that morning so I was on a tight schedule. W from start to end. I went to get my car service and 2 back tires changed. I had two other appointments that morning so I was on a tight schedule. When I got to Walter's dealership , I was quickly greeted by the service attendant who got me a service advisor within a few minutes. My service advisor, Brandon Monaco, was very helpful and gets the job done with a personal touch. He's attentive, knowledgeable , and easy to work with. He got me my shuttle to the mall while I wait for my car; called me of the status of my car then had someone come pick me up after everything was done. He made it easy and convenient for me to get me car service there. It was a superb service...Keep up the good work!! More

I was elated with the service at Walters I had an appointment and met Alex for the first time. His greeting was very professional and after a bit of conversation and review of my vehicle's se I had an appointment and met Alex for the first time. His greeting was very professional and after a bit of conversation and review of my vehicle's service record he recommended the type of service for me. He was able to have my vehicle ready in a timely manner with me paying my bill at his desk rather than heading over to another desk to pay. He explained the completed service in detail. Thanks Alex for an easy and convenient service experience............ More

Worth every penny The service truly exceeded what I expected, along with hard work to properly advise me of the true condition of my vehicle, not all will tell the abs The service truly exceeded what I expected, along with hard work to properly advise me of the true condition of my vehicle, not all will tell the absolute truth. My advisor stated he wanted to provide excellent service and retain me as a customer. He went above and beyond to find out particulars about my vehicle and how that knowledge would be best beneficial. Walter's is on the map of dealerships, but its the only one with 5 stars circling its location. And the stars have very distinct meaning that others do not even have in common. When I'm ready to purchase my next Mercedes, this is definitely the star dealership, both hands down! Brandon, Im nearly in tears with thanking you for caring for my vehicle, I will definitely put the word out about you in particular and Walter's. Sincerely, thank you. B.E. More