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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
2,986 Reviews
Call Service Center (951) 441-6182

2,986 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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September 27, 2023

Came in a vehicle issue, was politely greeted and swiftly usted to my concerns . Wrote work order and within a few minutes, took care of the issue More

by flaviobug
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Report | Print
Sep 28, 2023 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for leaving us this 5 star review! We are glad to hear that our team took great care of you and your automotive needs. We are pleased to hear that they greeted you right away and after filling out a work order took care of your vehicle's issue right away. If there is ever anything more that we may help you with please do not hesitate to let us know. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

September 27, 2023

Muy buena atención de todos los empleados, me atendieron en español y tambien mi servicio muy rápido. More

by Vanessa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2023 -

Walter's Mercedes-Benz of Riverside responded

¡Muchas gracias por dejarnos estos excelentes comentarios! Nos alegra saber que nuestro equipo le brindó un servicio de primer nivel y pudo atender sus necesidades automotrices de manera rápida y eficiente. Esperamos poder servirle nuevamente cuando llegue el momento de su próximo servicio. Community Verified icon Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

September 26, 2023

Great Service! Everyone was helpful and went above and beyond what was expected. Especially, Advisor Michael Ramos More

by joegarza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2023 -

Walter's Mercedes-Benz of Riverside responded

Joegarza, Thank you so much for leaving Michael this positive review! We are glad to hear that Michael took great care of you and your automotive needs. We are pleased to hear that Michael and our entire team was helpful and went above and beyond to meet your satisfaction. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

September 26, 2023

Michael Ramos is the best advisor at Walters. He’s very kind humble and a people person to his customers. 10/10 customer service. More

by Lady D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2023 -

Walter's Mercedes-Benz of Riverside responded

Lady D, We greatly appreciate you for leaving Michael this positive review! We are glad to hear that Michael provided you with great customer service and was very kind and humble to you during your visit here at Walter's Mercedes-Benz of Riverside. If there is ever anything more that we may help you with please do not hesitate to let us know. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

September 26, 2023

On the way to an appointment and the 12v Battery failed They fixed it right away and sent me on my way. More

by Larry Henley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enrique Velez
Report | Print
Sep 27, 2023 -

Walter's Mercedes-Benz of Riverside responded

Larry, Thank you so much for leaving us this 5 star review! We are glad to hear our team took great care of you and your automotive needs. We are pleased to hear they fixed it right away and sent you on your way. If there is ever anything more that we may help you with please do not hesitate to let us know. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

September 26, 2023

Walters Mercedes dealership is consistently excellent. Mark Interlicchia the service manager that we always work with, is outstanding. He is a wonderful manager who consistently trains his staff to provid More

by Rosey22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Interlicchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2023 -

Walter's Mercedes-Benz of Riverside responded

Rosey, We greatly appreciate you taking the time to leave Mark this positive review! We are glad to hear that he consistently takes great care of you and your automotive needs. We appreciate your continued business with us here at Walter's Mercedes-Benz of Riverside. We are pleased to hear he is always outstanding to work with. If there is ever anything more that we may help you with please do not hesitate to let us know. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

September 25, 2023

The dealership is always super clean the employees are friendly and great you with a smile.. More

by GLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enrique Velez
Report | Print
Sep 26, 2023 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for leaving us this 5 star review! We are glad to hear that you had a great experience here with us at Walter's Mercedes-Benz of Riverside. Our guests satisfaction is our utmost priority here. We are pleased to hear that everyone is so friendly to you and greets you with a smile. If there is ever anything more that we may help you with please do not hesitate to let us know. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

September 25, 2023

I want to start by saying how awesome it was working with Wayne Anderson! He was amazing and very attentive to our needs and questions, it’s representatives like him that keep us coming back. More

by Markjaraanthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Anderson
Report | Print
Sep 25, 2023 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for leaving Wayne this positive review! We are glad that Wayne took great care of you and your automotive needs. We are glad to hear he was amazing and attentive to your needs and answered all questions you had. We appreciate your continued business. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

September 25, 2023

Walter's Mercedes has always done a great job on my car. With the advice from Brandon Monaco you can't go wrong. More

by mclee1948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Report | Print
Sep 26, 2023 -

Walter's Mercedes-Benz of Riverside responded

We greatly appreciate you for leaving Brandon this positive review! We are glad to hear that Brandon gave great advice and took great care of you and your automotive needs. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

September 25, 2023

It was time for me to take my car in to Walter's for maintenance. I called JR Rodriguez. JR Rodriguez is always there to listen to my questions and concerns. My service was excellent. More

by hfhuling
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2023 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for taking the time to leave JR this positive review! We are glad to hear that JR took great care of you and your automotive needs. We are pleased to know that he answered all of your questions and listened to the concerns you had regarding your vehicle. We hope to continue serving you and your automotive needs for many years to come. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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