Walter's Mercedes-Benz of Riverside - Service Center

Very Helpful I am very thankful for the service I receive from JR Rodriguez at Walters Mercedes Benz in Riverside, CA. My car acted up on the way to work and I dro I am very thankful for the service I receive from JR Rodriguez at Walters Mercedes Benz in Riverside, CA. My car acted up on the way to work and I drove it straight to the closest dealer. I don't usually have my car service at Walters so they didn't have my records. However, even though I didn't have an appointment and I hadn't been a customer there in the past, JR made me feel very welcome and comfortable. He kept me informed of my cars progress and called me a couple of days after the service was completed. Thank you so much JR More

Mark was very helpful Mark called me back as he said and got the car fixed as promised Followed up with phone call to confirm it was ready very professional Mark called me back as he said and got the car fixed as promised Followed up with phone call to confirm it was ready very professional More

Exceptional Customer Service!!! Hector Navarro treated me as family from my 1st visit to Walters, and each time thereafter. I have claimed him as my personal contact because his prof Hector Navarro treated me as family from my 1st visit to Walters, and each time thereafter. I have claimed him as my personal contact because his professionalism is so exceptional. I respect the entire Mercedes Benz organization, but Hector definitely has large shoes to fill. Sincere Regards, Rhonda Greer More

Great Experience Very friendly and efficient service representative, Brandon. Paid close attention to my concern so was able to direct the repairman accordingly. The Very friendly and efficient service representative, Brandon. Paid close attention to my concern so was able to direct the repairman accordingly. The customer waiting area is comfortable and we'll stocked with coffee and such. Would recommend. More

As always exceptional service I want to thank David Greene for his prompt attention in providing me excellent service when dropping off my car for service and answering all of my q I want to thank David Greene for his prompt attention in providing me excellent service when dropping off my car for service and answering all of my questions when picking up my car going over all that was serviced. This is why I drive 1 1/2 hours for the trust I have with the Walter's team to make sure all my automobile needs are met. Thank you More

Vehicle just would not pass a smog check! I own a 2001 MB that just would not pass smog. For five months, way past the registration due date, I did all the so-called reset the parameters dri I own a 2001 MB that just would not pass smog. For five months, way past the registration due date, I did all the so-called reset the parameters driving in hopes to pass the smog check. Remember I'm trying to do this without getting a citation. I finally decided to take it Walters MB and was met by Brandon Monaco. I told Brandon my problem and he assured me he would get his service team members on board to try to find the problem. Due to the complexity of the issue, the issue would more than likely be a few days to diagnose. I agreed to leave the car with them and received a loaner vehicle. A very nice loaner car I might add. Throughout the week, phone calls were made to me, parts were ordered, more test were done. Some test proved positive but some sent me back to square one. Newer parts replaced the new ones that were just put in car and other parts were installed. Two weeks later and quite a few dollars in cost, my car was ready for pick up. Two days later, my car finally passed its smog check. This review cannot explain all the help Brandon and the service crew put into my car to get it to work properly. I can tell you that even though I paid real good money to get it fixed, I could hear the concern in Brandon's voice to assure me everything is being done to make me satisfied. Well, Brandon did. Well done. I own three MB's. Take a guess who I trust with them.???? More

JR Rodriguez is hands down the best! make sure you request him. he's totally awesome to work with. I was so happy with the level of service that I received! he made sure to keep me update make sure you request him. he's totally awesome to work with. I was so happy with the level of service that I received! he made sure to keep me updated the entire process and he explained everything very throughly .. best service I've ever got at any dealership! More

Great Service on First Oil Change This was our first oil change on vehicle purchased last March. Alex handled everything beautifully, kept us informed along the way. Thanks so much. This was our first oil change on vehicle purchased last March. Alex handled everything beautifully, kept us informed along the way. Thanks so much. The Prueter More

Service Mercedes CLA David Greene was extreemly helpful and accomodating. He helped me with a rental car to go to the Gallaria Mall in Riverside to make a return on so David Greene was extreemly helpful and accomodating. He helped me with a rental car to go to the Gallaria Mall in Riverside to make a return on something previously bought. The car was even done earlier than promised. More

LUVVV WALTER'S MB DEALERSHIP !!! I absolutely LUVVV Walter's MB. I always wait for my 2009 E350 AMG MB, whenever I have service performed. Everything is TOP NOTCH. Mr. David Gree I absolutely LUVVV Walter's MB. I always wait for my 2009 E350 AMG MB, whenever I have service performed. Everything is TOP NOTCH. Mr. David Greene is my service adviser , and I could not have asked for anyone as nice and more knowledgable than he is, He keeps me informed on all aspects of my visit . My vehicle performs perfectly 100% of the time . MERCEDES BENZ is the ONLY VEHICLES I own , and I also have a 1984 300D Turbo Diesel . Thanks to David and all the employees at this GREAT COMPANY , i have peace of mind knowing I can count on my Wonderful Mercedes Benz Vehicles , They are BEAUTIFUL . More