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Walter's Mercedes-Benz of Riverside - Service Center
Riverside, CA
2,963 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,963 Reviews of Walter's Mercedes-Benz of Riverside - Service Center
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March 31, 2016
$7,211.06 service fees on E320 with less than 48,000 miles My mother purchased new a 2000 E320 from Walter's. Mark has been very polite to my mom while reaching deep into her pockets. She drives very few miles My mother purchased new a 2000 E320 from Walter's. Mark has been very polite to my mom while reaching deep into her pockets. She drives very few miles given her age. The car has less than 48,000 miles and Walter's has performed all the service, period. This is not directed at Mark but the organization. Let me emphasize that my mother FOLLOWED EVERY SERVICE RECOMMENDATION and performed all the preventative maintenance procedures. Let me summarize some facts. - On average, the car has been in the shop every 2,274 miles - Car has 48,000 miles and is driven frequently but not far - Total repair costs for 45,477 miles of service is $7,211.06 or $0.16 per mile - On 5 occasions, the car was back in the shop within 500 miles of being serviced - Currently the car is down again with a leaky valve cover gasket, replaced by Walter's a year ago for leakage, and now a leaking power steering pump. When calculating cost of ownership for a Mercedes Benz, based on fees paid to maintain a model touted as one of Mercedes most reliable, I caution you to add $0.16 per mile for service. Let me summarize by saying that it would be nice if service advisors had an ethical component tied to their income. Specifically, work to resolve reliability issues as opposed to leveraging an opportunity to reach into customer's pockets. Mark knows this car has had more than its share of problems but chose to burden my mother financially for the vehicle's poor reliability. I am happy to forward service records of this vehicle to anyone who wants to see how Walter's services their customers. Make your request here, dgiberso@pacbell.net. More
by Grady95035
Employees Worked With
Mark Espinoza
March 31, 2016
Very Helpful I am very thankful for the service I receive from JR Rodriguez at Walters Mercedes Benz in Riverside, CA. My car acted up on the way to work and I dro I am very thankful for the service I receive from JR Rodriguez at Walters Mercedes Benz in Riverside, CA. My car acted up on the way to work and I drove it straight to the closest dealer. I don't usually have my car service at Walters so they didn't have my records. However, even though I didn't have an appointment and I hadn't been a customer there in the past, JR made me feel very welcome and comfortable. He kept me informed of my cars progress and called me a couple of days after the service was completed. Thank you so much JR More
by Mercedesgirl
Employees Worked With
March 31, 2016
Mark was very helpful Mark called me back as he said and got the car fixed as promised Followed up with phone call to confirm it was ready very professional Mark called me back as he said and got the car fixed as promised Followed up with phone call to confirm it was ready very professional More
by rnesales
Employees Worked With
Mark Espinoza
March 31, 2016
Exceptional Customer Service!!! Hector Navarro treated me as family from my 1st visit to Walters, and each time thereafter. I have claimed him as my personal contact because his prof Hector Navarro treated me as family from my 1st visit to Walters, and each time thereafter. I have claimed him as my personal contact because his professionalism is so exceptional. I respect the entire Mercedes Benz organization, but Hector definitely has large shoes to fill. Sincere Regards, Rhonda Greer More
by Kngdmeyz
Employees Worked With
Hector Navarro
March 31, 2016
Great Experience Very friendly and efficient service representative, Brandon. Paid close attention to my concern so was able to direct the repairman accordingly. The Very friendly and efficient service representative, Brandon. Paid close attention to my concern so was able to direct the repairman accordingly. The customer waiting area is comfortable and we'll stocked with coffee and such. Would recommend. More
by Roslyn
Employees Worked With
Brandon Monaco
March 26, 2016
As always exceptional service I want to thank David Greene for his prompt attention in providing me excellent service when dropping off my car for service and answering all of my q I want to thank David Greene for his prompt attention in providing me excellent service when dropping off my car for service and answering all of my questions when picking up my car going over all that was serviced. This is why I drive 1 1/2 hours for the trust I have with the Walter's team to make sure all my automobile needs are met. Thank you More
by tocs
March 24, 2016
Vehicle just would not pass a smog check! I own a 2001 MB that just would not pass smog. For five months, way past the registration due date, I did all the so-called reset the parameters dri I own a 2001 MB that just would not pass smog. For five months, way past the registration due date, I did all the so-called reset the parameters driving in hopes to pass the smog check. Remember I'm trying to do this without getting a citation. I finally decided to take it Walters MB and was met by Brandon Monaco. I told Brandon my problem and he assured me he would get his service team members on board to try to find the problem. Due to the complexity of the issue, the issue would more than likely be a few days to diagnose. I agreed to leave the car with them and received a loaner vehicle. A very nice loaner car I might add. Throughout the week, phone calls were made to me, parts were ordered, more test were done. Some test proved positive but some sent me back to square one. Newer parts replaced the new ones that were just put in car and other parts were installed. Two weeks later and quite a few dollars in cost, my car was ready for pick up. Two days later, my car finally passed its smog check. This review cannot explain all the help Brandon and the service crew put into my car to get it to work properly. I can tell you that even though I paid real good money to get it fixed, I could hear the concern in Brandon's voice to assure me everything is being done to make me satisfied. Well, Brandon did. Well done. I own three MB's. Take a guess who I trust with them.???? More
by FALCONRYDER
Employees Worked With
Service team. Unknown who., Brandon Monaco
March 23, 2016
JR Rodriguez is hands down the best! make sure you request him. he's totally awesome to work with. I was so happy with the level of service that I received! he made sure to keep me update make sure you request him. he's totally awesome to work with. I was so happy with the level of service that I received! he made sure to keep me updated the entire process and he explained everything very throughly .. best service I've ever got at any dealership! More
by Sanaz toghian
Employees Worked With
March 21, 2016
Great Service on First Oil Change This was our first oil change on vehicle purchased last March. Alex handled everything beautifully, kept us informed along the way. Thanks so much. This was our first oil change on vehicle purchased last March. Alex handled everything beautifully, kept us informed along the way. Thanks so much. The Prueter More
by The Prueters
Employees Worked With
March 20, 2016
Service Mercedes CLA David Greene was extreemly helpful and accomodating. He helped me with a rental car to go to the Gallaria Mall in Riverside to make a return on so David Greene was extreemly helpful and accomodating. He helped me with a rental car to go to the Gallaria Mall in Riverside to make a return on something previously bought. The car was even done earlier than promised. More
by vandruff, shannon 22133
Employees Worked With
David Greene
