Walter's Mercedes-Benz of Riverside - Service Center

David Greene Thank you David Greene for your outstanding service. Having my car towed and arriving after closing hours AND you were still able to arrange a car fo Thank you David Greene for your outstanding service. Having my car towed and arriving after closing hours AND you were still able to arrange a car for me. You are always professional, courteous and friendly!~ they are lucky to have you! More

Joseph Dito The dealership is very clean and my advisor Ambar Mejia was very detailed with the needs of my vehicle. I have been a customer since 1993 and enjoy y The dealership is very clean and my advisor Ambar Mejia was very detailed with the needs of my vehicle. I have been a customer since 1993 and enjoy your past service advisors and sales person More

Excellent 1st Service on my RV and tow vehicle(Smartcar) It was simple to call in and schedule the 1st service on my Smartcar. I was going on a camping trip and towing my Smartcar behind the RV. I called u It was simple to call in and schedule the 1st service on my Smartcar. I was going on a camping trip and towing my Smartcar behind the RV. I called up that I was across the street unhooking my tow vehicle. I advised it was 1 month early but while I was here could they also service the RV at the same time. They said yes and service sent someone out to drive the RV in while I drove the Smartcar in. Everyone on the phone was polite and professional. I then began the paperwork with Alex Ramirez. He wrote up both vehicles and handled everything perfectly. He kept me informed, took care of everything I asked to have done and even discovered and accomplished a warranty item that needed to be taken care of on the car. Good job! More

Efficient service Alex was very knowledgeable about my concerns with my vehicle and gave good advice. He had the car serviced and ready at the time he said it would be Alex was very knowledgeable about my concerns with my vehicle and gave good advice. He had the car serviced and ready at the time he said it would be ready. I really appreciated that he took extra time to explain to me how to monitor the DEF level based on my miles driven. This was very helpful to me. I will definitely be back to see him when I need future service for my Sprinter. More

Exceptional Mr. Ramirez was prompt in getting my car in for service and prompt in getting me a loaner car. He's very courteous, and accurate in his estimations of Mr. Ramirez was prompt in getting my car in for service and prompt in getting me a loaner car. He's very courteous, and accurate in his estimations of, cost and the duration it would take to have my care done. More

Mark Espinoza was on target in his attention to details Knowledgable tech, explained the task and was very prompt at keeping me informed on each step. Employees like Mark makes the visit all the more enjoya Knowledgable tech, explained the task and was very prompt at keeping me informed on each step. Employees like Mark makes the visit all the more enjoyable. More

Outstanding The service was impecable, especially by David Greene. He was intelligent, knowledgeable and kept me up to date during the period my car was at the d The service was impecable, especially by David Greene. He was intelligent, knowledgeable and kept me up to date during the period my car was at the dealership for Schedule A service More

Excellent and efficient customer service Drove almost 2 hours to bring my ML350 to my service advisor Hector Navarro.. been working with Hector several years, he's professional, courteous and Drove almost 2 hours to bring my ML350 to my service advisor Hector Navarro.. been working with Hector several years, he's professional, courteous and efficient. Highly recommend Hector !! More

Best service experience Best experience and most smoothest service transaction. Mr. Alex Ramirez, greeted me upon arrival immediately, took my vehicle in, and explained every Best experience and most smoothest service transaction. Mr. Alex Ramirez, greeted me upon arrival immediately, took my vehicle in, and explained everything to me. I did wait for my car, and at the time promised he had answers for me. My car was fixed, and I'm very pleased.I will be scheduling my future services with, Alex More

Maintenance I had m car in for a noise and to get my MBrace connection fixed. t purchased my car from another dealership in Nov. The wood kit inside was cloudy. A I had m car in for a noise and to get my MBrace connection fixed. t purchased my car from another dealership in Nov. The wood kit inside was cloudy. A new kit was placed o order. I have followed up 3 times on it, once last week. When I took the car in, I asked if parts are for that long and he said it can happen, but would look into it. Well, not only were the two items taken care of; David saw to it that I had a new wood kit installed. It looks beautiful. Ill be back for my regular maintenance! More