Walter's Mercedes-Benz of Riverside - Service Center

The service department here is great! I had a few problems specifically with my radio, it was still under warranty so i took it in and had it checked out. There were a few things i also w I had a few problems specifically with my radio, it was still under warranty so i took it in and had it checked out. There were a few things i also wanted them to look into while it was there. JR was my advisor, he was great! JR was on top of everything and got back to me on each and every concern i had. Everyone i spoke or dealt with in person were very polite and welcoming. They replaced my radio and i piccked up my car basically a morning later. I loved it. So simple and didnt need to worry about a thing. More

Great customer service and service I would like to thank David Greene.... He is my service advisor and is always there to help me with my vehicles. He's very polite, knowledgable and di I would like to thank David Greene.... He is my service advisor and is always there to help me with my vehicles. He's very polite, knowledgable and diligent! I would highly recommend WALTERS for any of your needs, as well as David for your service advisor!! More

Accountable Service with a Smile I was greeted by Brandon Monaco with a smile and friendly hello! We went over my service to have on my C300 and a concern I had which right away was h I was greeted by Brandon Monaco with a smile and friendly hello! We went over my service to have on my C300 and a concern I had which right away was handled and checked upon and I learned something too! Brandon was professional from the time I brought my car in through checking out and going over the details when picking my C300 up. It was a pleasant and nice experience. Thanks Brandon! More

wonderful experience Alex Ramirez was our service advisor. Very knowledgeable, very kind, very helpful. Very nice experience dealing with him. Everyone very nice and ve Alex Ramirez was our service advisor. Very knowledgeable, very kind, very helpful. Very nice experience dealing with him. Everyone very nice and very kind. Great service, great experience More

Experience with the service of my E320 I had an extremely pleasant experience with the service of my car. Brandon Monaco greeted me when I arrived, went over all the services based on the a I had an extremely pleasant experience with the service of my car. Brandon Monaco greeted me when I arrived, went over all the services based on the age of my car and asked me about any issues or concerns I want to discuss. He arranged for a loaner when we came to know it will take 2 days or so to complete all the work. He texted me every day to update me on the status of the car. Brandon went over the entire service that was done, item by item, when I came to pick up the car. Overall, a fantastic experience. More

Excellent service I took my 2013 Mercedes Benz C 250 in for annual service. Brandon Monaco was assigned to my appointment and I was impressed with his care and concern I took my 2013 Mercedes Benz C 250 in for annual service. Brandon Monaco was assigned to my appointment and I was impressed with his care and concern for providing prompt service while I waited . He explained the service my car was receiving and the items that might need attention later on, but not required at this time. Brandon was very positive and friendly, and I felt confident in his knowledge and concern for myself and my vehicle. More

Great service! I was very impressed with my service rep Ambar Mejia. She answered my questions with confidence and ease. I would recommend her to friends and family. I was very impressed with my service rep Ambar Mejia. She answered my questions with confidence and ease. I would recommend her to friends and family. More

WALTER'S: YOUR ONLY AS GOOD AS YOUR EMPLOYEE'S David Greene is my service rep. at Walters MB. David ALWAYS makes me feel like a valued customer. I know I am getting the best service when David David Greene is my service rep. at Walters MB. David ALWAYS makes me feel like a valued customer. I know I am getting the best service when David is overseeing the care needed for my car.. David always makes sure I am getting what ever coupons are available, David is very professional & courteous. I think it is harder to make a woman feel comfortable when it comes to getting her car serviced than a man. David makes me feel like a valued customer. David is listening to me, he is not taking advantage of me & he is honest. David Greene is an excellent representative for Walter's MB. More

Extremely gratifying David Greene was very understanding of the time constraints that I was facing and saw to the completion of a three hour service estimate in less than David Greene was very understanding of the time constraints that I was facing and saw to the completion of a three hour service estimate in less than 90 minutes. More

SERVICE: Walter's Mercedes has an amazing service. The service advisor that we always wanted to have is AMBAR MEJIA, who's simply the best. She is extremely prepared, professional, knowledgeable and The service advisor that we always wanted to have is AMBAR MEJIA, who's simply the best. She is extremely prepared, professional, knowledgeable and passionate about her job . Ambar goes the extra mile to ensure that we understand the service process with our vehicle, We never had a better advisor with such of great personality and spirit of service. We would not hesitate to refer any of our friends to Ambar Mejia, at Walter's Mercedes Benz Dealer in Riverside. Carmen Castro Tony Muriel More