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Walter's Mercedes-Benz of Riverside - Service Center
Riverside, CA
2,986 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,986 Reviews of Walter's Mercedes-Benz of Riverside - Service Center
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October 12, 2023
Alex is very professional, honest and can be trusted. He knows what he’s doing and very knowledgeable. He’s highly recommended! He knows what he’s doing and very knowledgeable. He’s highly recommended! More
by Crystal Pearl
Employees Worked With
October 12, 2023
Kelly Sanderfur is AWESOME! She went above and beyond to help me when my new GLC 300 displayed an engine light after only having it for 5 days (145 miles). When I took it to t She went above and beyond to help me when my new GLC 300 displayed an engine light after only having it for 5 days (145 miles). When I took it to the service department, Kelly was the person who from the beginning to the end took care of me. As I voiced my concerns and displeasure with the information I was given by the mechanic and even my sales rep (both men telling me to just pick the car up and it was safe to drive with the engine light on...while that may have been true, I did not want this as my solution, especially when the part needed was on back order and there was no projected date for when it would arrive at the dealership). Kelly listened to me and did not stop until she had explored every avenue and talked with others about how to get my problem resolved and get my car returned to me. Were it not for Kelly, and others whose names I do not know but they were also part of the resolution to getting me back in my car, I would certainly not be writing this rave review. More
by Terry A.
Employees Worked With
October 07, 2023
Kellly was very nice and knowledgable . The service was great , overall it was very pleasurable . The service was great , overall it was very pleasurable . More
by Beverly
Employees Worked With
October 06, 2023
As always Walter’s and our service advisor Alex Ramirez took care of all our car service issues in an excellent manner. took care of all our car service issues in an excellent manner. More
by e.johnson909
Employees Worked With
October 06, 2023
Excellent customer service. Michael Ramos, the service advisor, always returns the calls and is always on top of things. Michael Ramos, the service advisor, always returns the calls and is always on top of things. More
by Azucena Sanchez
Employees Worked With
October 05, 2023
Walter’s service in riverside is one of the most sort out dealership in the area. Their staff is highly knowledgeable and always willing to work with the client to handle their needs with utmost care. Mr. dealership in the area. Their staff is highly knowledgeable and always willing to work with the client to handle their needs with utmost care. Mr. Alex Ramirez, a service advisor at Walter’s is a true professional. He treated me with utmost courtesy during check in and the entire check in process was fast. The vehicle was delivered even before the promised time. Follow up email was sent. Definitely a superior dealership with advisors such as Mr. Ramirez. Thank you. More
by Arun Gupta
Employees Worked With
September 28, 2023
I took my car for brake job. They treated me very respectful and prudent. Walters provided me a rental car. They treated me very respectful and prudent. Walters provided me a rental car. More
by Shohreh
Employees Worked With
September 28, 2023
Great customer service and impressed with the excellent service provided when I received my car. service provided when I received my car. More
by vanessa Vardayou
Employees Worked With
September 27, 2023
My experience with this dealership has always been favorable. This has been my second experience with Michael Ramos and he has always been friendly, polite, respectful and knowledgeable. favorable. This has been my second experience with Michael Ramos and he has always been friendly, polite, respectful and knowledgeable. More
by arut
Employees Worked With
