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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
2,963 Reviews

2,963 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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December 01, 2016

Excellent It has been a pleasure to work with Alex Byron ,he took care of my car and calls me for any new update. He is a very professional service writer . My More

by Cal Takkouche
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Byron
Dec 08, 2016 -

Walter's Mercedes-Benz of Riverside responded

Thanks for the 5-star rating, Cal! We're pleased to hear that Alex was so helpful and informative, and made sure you were well accommodated and felt at ease throughout your service experience. We appreciate your business and look forward to working with you again in the future. Please be sure to check us out on Twitter and Facebook for savings, updates, and more. Regards, Walter's Automotive

December 01, 2016

EXCELLENT SERVICE EXPERIENCE We took my wife's C300 in for it's 20,000 B service and waited while it was completed in the stated time. Thanks JR Rodriguez for your always excellen More

by David Hughes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2016 -

Walter's Mercedes-Benz of Riverside responded

Thanks David! It's great to hear that JR has once again made sure that you had a great service experience, and took great care of your wife's car. We appreciate your business and look forward to seeing you on your next service visit. Please be sure to check us out on Twitter and Facebook for savings, updates, and more. Regards, Walter's Automotive

December 01, 2016

"GREAT SERVICE" From the time we start the process of my service Alex Byron took great care of my needs and requirements to get my E500 back on the road. Thanks Walte More

by Steve White
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh, Service Tech., Alex Byron, Estevan Alvarez
Dec 08, 2016 -

Walter's Mercedes-Benz of Riverside responded

It's great to hear from you, Steve! We're glad Alex was able to make sure you and your car were well taken care of, and that you got it back in great shape. We appreciate your business and hope to work with you again in the future. Please be sure to check us out on Twitter and Facebook for savings, updates, and more. Regards, Walter's Automotive

November 30, 2016

Brought my car in for a checkup. Alex Rameriz was very professional and helpful when I brought my car in to be checked. He was very friendly and I felt very comfortable talking with More

by Barbara123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2016 -

Walter's Mercedes-Benz of Riverside responded

Thanks for the great feedback, Barbara! We love hearing about the excellent customer care that Alex extends, and it's wonderful to know that he made sure you were well accommodated and informed throughout your service experience. We're glad he made sure you were aware of the work that needed to be done on your vehicle, and that you felt confident with the service! We appreciate your business and hope to work with you again in the future. Please be sure to check us out on Twitter and Facebook for savings, updates, and more. Regards, Walter's Automotive

November 30, 2016

Excellence at its best The service experience it's always great the personal attention you get from the service personnel is the best Maer Interlicchia is a very helpful and More

by oscgut52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Interlicchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2016 -

Walter's Mercedes-Benz of Riverside responded

Thanks for the 5-star rating, Oscgut! It's great to hear that you continue to be so well accommodated, and that Mark has been so helpful and accommodating. We appreciate your business and look forward to seeing you on your next service visit. Please be sure to check us out on Twitter and Facebook for savings, updates, and more. Regards, Walter's Automotive

November 29, 2016

Premium Service Thank You Rodney Carry for providing me with Premium Customer service end to end. I appreciate you welcoming me to the dealer, reviewing and resolving More

by Yllen_Cast
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod Carry
Dec 07, 2016 -

Walter's Mercedes-Benz of Riverside responded

Thanks for the 5-star rating, Yllen! We're so glad that Rodney was so helpful and accommodating, and that he was able to make sure that your drive our to our dealership was worthwhile! We appreciate your business and look forward to working with you again in the future. Please be sure to check us out on Twitter and Facebook for savings, updates, and more. Regards, Walter's Automotive

November 27, 2016

Thanks to Alex Ramirez Mr. Alex Ramirez was very helpfull. Also excellent person to do business with. Mr. Ramirez treat me with respact from the time I went to his office, u More

by MB E550
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2016 -

Walter's Mercedes-Benz of Riverside responded

Thanks MB E550! We're happy to hear that Alex was helpful and accommodating, and that you felt welcomed and at ease through each step of the service experience. We appreciate your business and look forward to working with you again soon. Please be sure to check us out on Twitter and Facebook for savings, updates, and more. Regards, Walter's Automotive

November 27, 2016

A++++ Service continually !!!! My apologies for the late post,. David Greene - is one of the two Service Advisors that I request each time I've needed a Service on my car, and his More

by Kngdmeyz
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Greene
Dec 07, 2016 -

Walter's Mercedes-Benz of Riverside responded

David will be pleased to hear that he was able to make your service experience so pleasant and hassle-free, Kngdmeyz! It's wonderful to know that you were so well accommodated, and that you felt at ease from star tot finish. We appreciate your business and look forward to seeing you on your next service visit. Please be sure to check us out on Twitter and Facebook for savings, updates, and more. Regards, Walter's Automotive

November 26, 2016

S600 Oil level readout problem Everyone was very helpful in solving an oil level readout problem with my 2016 S600. Alex Byron was very calm and precise transmitting the problem to More

by Sigma7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Byron
Nov 30, 2016 -

Walter's Mercedes-Benz of Riverside responded

Thanks for the great feedback, Sigma! We're happy to hear that Alex was so helpful and attentive, and that he make sure you and your car were well taken care of. It's wonderful to know that all of your questions and concerns were addressed, and that you felt well accommodated. We appreciate your business and hope to work with you again in the future. Please be sure to check us out on Twitter and Facebook for savings, updates, and more. Regards, Walter's Automotive

November 23, 2016

Jr Rodriguez helped me and my aunt with a ignition issue and he was awesome! Will DEFINITELY return and see him if anything else pops up. Jr made Walter's an easy More

by Ackrite08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2016 -

Walter's Mercedes-Benz of Riverside responded

Thanks for the 5-star rating, Ackrite! We're happy to hear that JR was so helpful and attentive, and made sure your aunts' ignition issue was thoroughly and efficiently taken care of. We're glad he made sure you were well accommodated and we hope to work with you again in the future. Please be sure to check us out on Twitter and Facebook for savings, updates, and more. Regards, Walter's Automotive

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